Configure AWS console

Australia Enable AI
Release
australia
ft:locale
fr-FR
ft:publication_title
Australia Enable AI
ft:clusterId
platai
bundleId
platai
workflow
Platform
  • Enable AI experiences
  • ServiceNow AI implementation
  • Now Assist organization and tools
  • AI governance
  • Data readiness
  • Application readiness
  • Knowledge Base readiness
  • Service Catalog readiness
  • AI Search readiness
  • Now Assist in Virtual Agent readiness
  • Solving installation and configuration issues
  • Now Assist AI assets
  • AI assets on by default
  • Now Assist skills
  • Skills in the Platform workflow
  • Article optimization
  • Catalog item form slot-fill
  • Conversational Help
  • Extract information from documents
  • Knowledge content recommendation
  • Navigation
  • Now Assist in Standard Ticket Page
  • Potential knowledge gaps
  • Requester approval checklist skill
  • Now Assist agentic workflows
  • In-product agentic AI
  • Enable the in-product experience
  • Platform agentic workflows
  • Analyze task trends
  • Classify tasks
  • Generate my work plan
  • Generate resolution plan
  • Identify ways to improve service
  • Investigate problems
  • Process images for new tasks
  • Propose survey responses
  • Platform AI agents
  • Approval assistance AI agent
  • Issue Readiness AI agent
  • Request status AI agent
  • Large language models on the ServiceNow AI Platform
  • Now LLM Service updates
  • Writing instructions for large language models
  • Long term stable models
  • Discrepancies when using different AI search tools
  • Providers and Models
  • Now Assist AI agents
  • Explore
  • AI Agent Studio
  • Understand the Now Assist AI agents
  • AI agents best practices
  • Now Assist AI agents capabilities
  • Writing effectively for agentic AI
  • Example AI agent
  • Example agentic workflow
  • Group Action Framework
  • Version control
  • Security for AI agents
  • AI agent learning
  • Configure
  • Install Now Assist AI agents
  • Set up Now Assist AI agents
  • Enable Now Assist Guardian
  • Set up long-term memory
  • GAF
  • Set up AI Search for GAF
  • Multiple conversations
  • Citations in Now Assist AI agents
  • Hide citations
  • Follow-up conversations
  • Usage, failure, and latency notifications
  • Role masking
  • Create an AI agent
  • Find AI agents
  • Define the specialty
  • Add tools and information
  • Catalog item
  • Conversational topic
  • Desktop action
  • File upload
  • Flow action
  • Knowledge Graph
  • Now Assist skill
  • Record operation
  • Script
  • Search retrieval
  • Subflow
  • Web search
  • Define security controls
  • Add a trigger
  • Select channels and status
  • Duplicate an AI agent
  • Modify an AI agent
  • Test execution manually
  • Test user access
  • Delete an AI agent
  • Create an external agent
  • Integrating external AI agents
  • ServiceNow AI agents as secondary agents
  • Manual integration
  • Agent2Agent
  • Create an agentic workflow
  • Define key requirements
  • Define security controls
  • Add a trigger
  • Select channels and access
  • Duplicate an agentic workflow
  • Activate an agentic workflow template
  • Modify an agentic workflow
  • Test execution manually
  • Test user access
  • Delete an agentic workflow
  • Deploy AI voice agents
  • Install Now Assist AI voice agents
  • Create an AI voice assistant
  • Configure custom assistant
  • Create an AI voice agent
  • Integrating voice assistant with CCaaS provider
  • Integrate voice assistant with Twilio
  • Integrate voice assistant with Genesys
  • Integrate voice assistant with mobile app voice launcher
  • AI voice agent analytics
  • AI voice agent reference
  • Evaluate agentic AI
  • Create a custom metric
  • Agentic evaluation parser tool
  • Guidelines for evaluations
  • Examples of using AI agents
  • Resolve an incident
  • Review and update tickets
  • Reference
  • Domain separation
  • AI Agent Analytics dashboard
  • Agentic evaluation run results
  • Model Context Protocol Client
  • Exploring Model Context Protocol Client
  • Configuring Model Context Protocol Client
  • Install Model Context Protocol Client
  • Adding an MCP Server in AI Agent Studio
  • MCP Server with OAuth 2.1
  • MCP Server with API Key
  • MCP Server Others
  • Model Context Protocol tool
  • Test an AI agent
  • Model Context Protocol Client reference
  • Now Assist Data Kit
  • Exploring Now Assist Data Kit
  • Configuring Now Assist Data Kit
  • Install Now Assist Data Kit
  • Using Now Assist Data Kit
  • Add a dataset
  • Create a derived dataset
  • Generate synthetic data
  • Select the sample data
  • Define columns to generate data
  • Add a ground truth to each dataset record
  • View data insights
  • Find and cleanse sensitive data
  • Now Assist Data Kit reference
  • Now Assist Data Kit roles (sn_data_kit.analyst)
  • Now Assist Data Kit roles (sn_data_kit.admin)
  • Now Assist Skill Kit
  • Exploring Now Assist Skill Kit
  • General guidelines for Now Assist Skill Kit
  • Scoping the skill
  • Creating a dataset using Now Assist Skill Kit
  • Developing the prompt
  • Evaluating the prompt
  • Deploying and monitoring the skill
  • Example use case for Now Assist Skill Kit
  • Configuring Now Assist Skill Kit
  • Configure a skill prompt
  • Configure skill deployment settings
  • Configure access control
  • Using Now Assist Skill Kit
  • Create a skill
  • Clone and edit a ServiceNow skill
  • Create a prompt
  • Add a tool
  • Add a retriever
  • Retriever chunking and reranking
  • Add a web search
  • Use prompt assistance
  • Test a prompt
  • Evaluate a prompt
  • Finalize and publish a skill
  • Activate a skill
  • Call a custom skill from a script
  • Now Assist Skill Kit reference
  • Now Assist Skill Kit roles
  • Field of use for Now Assist Skill Kit
  • Web search custom skill
  • AI Control Tower
  • Exploring AI Control Tower
  • AI Control Tower dashboard
  • AI Control Tower Home
  • Overview tab
  • AI strategy tab in AI Control Tower
  • AI asset inventory tab in AI Control Tower
  • Value tab in AI Control Tower
  • Adoption tab in AI Control Tower
  • Health tab
  • Risk and compliance tab in AI Control Tower
  • AI cases tab in AI Control Tower
  • Security & Privacy tab in AI Control Tower
  • AI Gateway tab
  • AI assets
  • AI asset inventory
  • Assets list- managed and unmanaged assets
  • View AI asset details
  • Evaluation in the Virtual Agent's asset record
  • AI asset lifecycle
  • Approvals
  • Cases
  • Inquiries
  • AI strategies and goals
  • AI Task
  • Configurations
  • Data sharing, Data overflow processing, and Security & privacy in AI Control Tower
  • Controls
  • Explore Approvals
  • Explore AI model providers
  • Multi-instance Setup
  • AI Gateway
  • Playbooks
  • Product Owner portal
  • My overview tab
  • AI portfolio tab
  • Definitions of AI asset inventory
  • AI systems
  • Example of an AI system
  • AI models
  • Prompts
  • Datasets
  • Inter-dependencies
  • Explore Third-party LLMs and regions
  • Explore Now Assist AI asset discovery
  • Enterprise AI discovery: Unlock Visibility, Governance & Value
  • AI connections
  • Service Graph Connectors for AI Control Tower
  • AWS
  • Create AI connection for Amazon
  • GCP Vertex AI
  • Create AI connections for GCP Vertex AI
  • LangGraph
  • Create an API Key for LangGraph
  • Create AI connection for LangGraph
  • APIs used for LangGraph connector
  • Target tables for LangGraph
  • Microsoft
  • Create AI connection for Azure Foundry
  • Properties of Azure Foundry
  • Create AI connection for Copilot
  • APIs used by Microsoft- Azure & Copilot
  • Target tables for Microsoft
  • n8n
  • Create an API Key in n8n environment
  • Create an AI connection for n8n
  • Properties for n8n
  • Target tables for n8n
  • Salesforce
  • Create AI connection for Salesforce
  • AI Gateway
  • Process flow of MCP servers Via AI Gateway
  • Add an MCP server from AI Agent studio
  • Add an MCP server from AI Control Tower
  • MCP server approval request
  • Setting up for connections with AI Gateway
  • MCP server record
  • Add a Global MCP client
  • Connect to MCP servers Via AI Gateway
  • Connecting with Microsoft Copilot Studio Via AI Gateway
  • Configuring AI Control Tower workflow
  • Activation and installation of AI Control Tower
  • Configure AI Control Tower
  • Configure multi-instance management for AI Control Tower
  • Configure third-party LLMs using AI Control Tower
  • Using AI Control Tower
  • Create an AI Control Tower Playbook workflow
  • Create a Now Assist approval task
  • Creating AI assets
  • Create AI system assets
  • Create AI model assets
  • Create prompt assets
  • Create dataset assets
  • Creating requests for AI assets
  • Create change requests for AI assets
  • Create offboarding requests for AI assets
  • View AI assets by life-cycle stage
  • Complete AI asset lifecycle
  • Using AI Control Tower to create hyperscaler connections
  • Hyperscaler connection with Azure
  • Configure Azure portal
  • Connect to Azure from ServiceNow
  • Create a hyperscaler connection for asset discovery for Azure Foundry
  • Create a hyperscaler connection for usage data for Azure Foundry
  • Create a connection alias for Azure Foundry
  • Create a HTTP(s) connection for Azure Foundry
  • Hyperscaler connection with AWS
  • Configure AWS console
  • Configure IAM user
  • Configure an IAM for Agent discovery
  • Configure an IAM policy for execution monitoring
  • Configure CloudTrail and CloudWatch in the AWS Console
  • Connect to AWS from ServiceNow
  • Create a hyperscaler connection for asset discovery from AWS
  • Create a connection alias for asset discovery for AWS
  • Create a HTTP(s) connection for asset discovery for AWS
  • Create an AWS credential for asset discovery
  • Create a hyperscaler connection for usage from AWS
  • Create a connection alias for usage for AWS
  • Create a HTTP(s) connection for usage for AWS
  • Create an AWS credential for usage
  • Using value templates
  • Add a value template
  • Edit a value template
  • Create an AI case in the AI Control Tower
  • Create new AI case form
  • Create an AI issue in the AI Control Tower
  • Create new AI issue form
  • Using the access map
  • AI Control Tower reference
  • Add value template form
  • AI Control Tower roles
  • AI Risk and Compliance roles
  • Tables installed with AI Control Tower
  • AI asset data model attributes
  • Evaluation dashboard reference
  • Components installed with the Evaluation dashboard
  • Evaluation metrics and calculations
  • Evaluation flow
  • Evaluation flow for batch evaluations
  • Knowledge Graph
  • Exploring Knowledge Graph
  • Access Knowledge Graph Schema
  • Leverage Knowledge Graph prebuilt integration with Now Assist Virtual Agent and Now Assist Panel
  • Leverage Knowledge Graph prebuild integration with AI agents
  • Natural language queries use cases and examples
  • Workflow Data Fabric integration with Knowledge Graph
  • Configuring Knowledge Graph
  • Configure LLM for Knowledge Graph
  • Configure Microsoft OneDrive application for Knowledge Graph
  • Using Knowledge Graph Designer
  • Create a Knowledge Graph schema
  • Edit a Knowledge Graph schema
  • Manage nodes in a Knowledge Graph schema
  • Add or delete edges to a Knowledge Graph schema
  • Test a Knowledge Graph schema
  • Analyze Knowledge Graph logs for debugging
  • Create a copy of a Knowledge Graph schema
  • Using Enterprise graph schema
  • Tagging in Knowledge Graph Designer
  • Create and manage Knowledge Graph tags
  • Setting up Enterprise graph in sub-production instance
  • Initial setup for Enterprise Graph schema in production instance
  • Access Enterprise Graph schema
  • View and manage Enterprise Graph schema
  • Select multiple tables
  • Test an Enterprise Graph schema
  • Reference for Knowledge Graph
  • Knowledge Graph roles
  • Knowledge Graph Admin [kg_admin]
  • MCP Server Console
  • Explore
  • Configure
  • Create a server
  • Create a tool
  • Connect
  • Reference
  • Now Assist skill support in MCP Server Console
  • Installed components
  • Now Assist Readiness Evaluation
  • Explore
  • Configure
  • Run the GenAI/AgenticAI Assessment scheduled job
  • Configure the Now Assist Readiness Evaluation guided setup
  • Use
  • Using Now Assist Readiness Evaluation dashboard
  • Agentic AI - Assessment dashboard tab
  • Now Assist assessment dashboard tab
  • Assessing go or no-go
  • Reviewing your Now Assist assessment
  • Reviewing your agentic AI assessment
  • Reference
  • Now Assist Readiness Evaluation system properties
  • Natural Language Understanding
  • Exploring Natural Language Understanding
  • Activate the NLU Workbench
  • NLU Workbench roles
  • NLU Workbench properties
  • NLU language support
  • NLU Service updates
  • NLU models
  • Model management
  • Creating models
  • Create an NLU model from blank
  • Create an NLU model from a CSV file
  • Create an NLU model using a pre-built model
  • Duplicate an NLU model
  • Export an NLU model
  • Add an NLU model to an update set
  • Delete an NLU model
  • Build and train your model
  • NLU intents
  • Create an NLU intent
  • Reusing intents from prebuilt NLU models
  • Import an NLU intent
  • Resolve intent issues
  • NLU entities
  • Create a simple entity
  • Create a mapped entity
  • Create a pattern entity
  • Create a system-derived entity
  • Create an open-ended entity
  • Import entities
  • Using regular expressions in entities
  • NLU vocabulary
  • Create a regular vocabulary item
  • Create a pattern vocabulary item
  • Create a list vocabulary source
  • Create a table vocabulary source
  • Sync a table vocabulary source
  • Pre-built vocabulary
  • Test set creation and management
  • Train and try your NLU model
  • Test panel feedback
  • Test and publish your model
  • Test your model
  • Publish your NLU model
  • Compare draft and published versions of your NLU model
  • Irrelevance detection in NLU
  • Tune your model
  • NLU model settings
  • Multilingual model management
  • Model language grouping
  • Translate a multilingual model
  • Enable or disable a secondary model intent
  • Assign an NLU editor to a model
  • Import primary model content to a secondary model
  • Virtual Agent and NLU Workbench integration
  • NLU Workbench - Advanced Features
  • Install NLU Workbench - Advanced Features
  • Components installed with NLU Workbench - Advanced Features
  • Multi-model Batch Testing
  • Create a test set
  • Run a multi-model batch test
  • Cross-model Conflict Review
  • NLU Model Performance
  • NLU Expert Feedback Loop
  • Issue Auto Resolution Tuning in NLU
  • Issue Auto Resolution tuning options
  • Intent Discovery
  • Install Intent Discovery
  • Components installed with Intent Discovery
  • Natural Language Query
  • Exploring Natural Language Query
  • Using Natural Language Query
  • Configuring NLQ
  • Create an NLQ synonym
  • Create an NLQ shortcut
  • View NLQ logs
  • View NLQ Table Guesser logs
  • Natural Language Query References
  • NLQ properties
  • Natural Language Query roles
  • Agentic Desktop
  • Explore
  • Design workspace
  • Execution workspace
  • Supporting information
  • Configure
  • Download installer
  • Design desktop actions
  • Auto-capture steps
  • Manually capture steps
  • Add details
  • Test and activate
  • Screen, anchor, and step properties
  • Create AI Agents
  • Desktop action
  • Desktop action examples
  • Example: Badge management automation
  • Example: Shipping order processing
  • Execute desktop actions
  • Example: Automatically process badge-related requests
  • Example: Automatically enter data into the shipping management app
  • Reference
  • Components installed
  • System requirements and limitations
  • Predictive Intelligence
  • Explore Predictive Intelligence
  • Predictive Intelligence frameworks
  • ServiceNow apps and features that use Predictive Intelligence
  • Install Predictive Intelligence
  • Configure Predictive Intelligence
  • Database View support for Predictive Intelligence
  • Configuration tips for Predictive Intelligence
  • Create a custom stopwords list
  • Create a word corpus
  • Quick start tests for Predictive Intelligence
  • Activate solution version
  • Export trained solutions to production
  • Configuring advanced settings for your ML solutions
  • Configure class recall for a classification solution
  • Configure TF-IDF for solutions
  • Configure XGBoost for classification or regression solutions
  • Configure DBSCAN for a clustering solution
  • Configure HDBSCAN for a clustering solution
  • Configure Connect Component algorithm and Levenshtein Distance method for a clustering solution
  • Config parameters for model config in classification
  • Use LightGBM algo for classification model training
  • Minimum records needed for label to include it
  • Configure include only top N labels
  • Remove others label
  • Creating and training solutions
  • Create and train a classification solution
  • Exclude a class from prediction
  • Exclude a class from solution training
  • Tune a trained classification solution
  • Configuring target metrics for a trained classification solution
  • Using Group By for classification
  • Model Explainability
  • Create and train a similarity solution
  • Update your similarity score threshold
  • Create and train a clustering solution
  • Assign a name to a cluster
  • Generate a representative sample of a cluster
  • Apply purity on a clustering solution
  • Analyze a cluster with Cluster Insight
  • Create and train a regression solution
  • View solution training progress
  • Review classification solution statistics
  • Review solution similarity examples
  • Using Predictive Intelligence
  • Using Machine Learning APIs
  • Reviewing your ML solution training jobs
  • Use Predictive Intelligence in Workflow Studio with ML actions
  • Using MLSolutionFactory scriptable objects
  • Preserve ML solutions during a system clone
  • Testing and monitoring predictions
  • Test a classification solution prediction
  • Test a similarity solution prediction
  • Track classification prediction results over time
  • Reviewing prediction errors with the Observability Dashboard
  • Predictive Intelligence Usage Analytics dashboard
  • Predictive Intelligence references
  • Domain separation and Predictive Intelligence
  • Data Encryption in Predictive Intelligence
  • Predictive Intelligence language support
  • Predictive Intelligence properties
  • Predictive Intelligence roles
  • Now Assist in Document Intelligence
  • Explore
  • Use cases
  • Document Intelligence workspace
  • Supporting information
  • Configure
  • Activate a skill
  • Set up a use case
  • Turn on Full automation mode
  • Change the use case LLM
  • Edit a use case
  • Make a copy of a use case
  • Deactivate a use case
  • Delete a use case
  • Use
  • Review extracted information
  • Reference
  • Components installed
  • Data extraction modes
  • Document and visual insights AI agent
  • Field types
  • Forms
  • Question form
  • Field form
  • Table form
  • Limitations
  • LLMs
  • Supported languages
  • Document Intelligence
  • Explore
  • Configure
  • Set up DocIntel
  • Install DocIntel
  • Upgrade to version 3.0 or later
  • Configure settings
  • Set up document extraction use cases
  • Create a use case
  • Create a field
  • Deactivate a field
  • Configure data extraction modes
  • Manage document extraction use cases
  • Duplicate a use case
  • Export a use case
  • Import a use case
  • Delete a use case
  • Set up document classification use cases
  • Create a use case
  • Create a document class
  • Train a use case
  • Manage document classification use cases
  • Delete a use case
  • Manage field values
  • Integrate
  • Integrate with a custom application or workflow
  • Integrate with CSM
  • Integrate with FSO
  • Integrate with APO
  • Integrate with Automation Center
  • Use
  • Create a document task
  • Complete a document task
  • Extract fields
  • Extract fields using the draw tool
  • Classify documents
  • Monitor
  • View reports on the DocIntel home page
  • Document Intelligence monitoring dashboard
  • Use case performance dashboard
  • Reference
  • Components installed with DocIntel
  • Confidence scores
  • Data extraction modes
  • Data normalization
  • Document field statuses
  • DocIntel forms
  • Check box list form
  • Single field form
  • Single field group form
  • Table form
  • Properties
  • Roles
  • Terminology
  • Document task statuses
  • Domain separation
  • Supported languages
  • DocIntel limitations
  • Task Intelligence
  • Exploring Task Intelligence
  • Configure Task Intelligence
  • Install Task Intelligence Admin Console
  • Manage machine learning models with Task Intelligence
  • Create a Task Intelligence model
  • Edit a Task Intelligence model
  • Assess a Task Intelligence model
  • Assess field-level accuracy for multi-output models
  • Task Intelligence Analytics and Monitoring
  • Export a Task Intelligence model
  • Task Intelligence references
  • Task Intelligence roles
  • Languages supported by Task Intelligence
  • ServiceNow AI Lens
  • Explore
  • ServiceNow AI Lens features
  • Landing page overview
  • Supporting information
  • ServiceNow AI Lens skill
  • Configure
  • Activate the ServiceNow AI Lens skill
  • Download the ServiceNow AI Lens installer
  • Define default instructions
  • Creating Lens actions
  • Enabling ServiceNow AI Lens in Virtual Agent
  • Use
  • Create a record in an instance
  • Update a record from an instance
  • Autofill catalog item form in the Service Portal
  • Trigger ServiceNow AI Lens from the desktop app
  • Extract and analyze data with ServiceNow AI Lens desktop app
  • Extract and analyze data with ServiceNow AI Lens in Virtual Agent
  • Reference
  • Components installed
  • Field types supported
  • Limitations
  • Script include - AILensActionService
  • Conversation Insights
  • Exploring Conversation Insights
  • Install Conversation Insights
  • Conversation Insights reference
  • Components installed with Conversation Insights
  • Conversation Improvement Themes
  • Explore
  • Activate
  • Use
  • Reference
  • Components installed
  • Trobleshooting
  • Now Assist and Agentic AI glossary
  • Additional resources for AI products and solutions

Configure AWS console

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Configuring AWS for a hyperscaler connection.

    Perform the following actions in an order in the AWS console:
    1. Configure IAM user
    2. Configure an IAM for Agent discovery
    3. Configure an IAM policy for execution monitoring
    4. Configure CloudTrail and CloudWatch in the AWS Console
    Back to home page