Install Intent Discovery

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • You can install the Intent Discovery application (sn_nlu_discovery) if you have the admin role.

    Avant de commencer

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Intent Discovery application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Intent Discovery requires the following plugins. Ensure that these plugins are activated before you install Intent Discovery.
      Required ServiceNow plugins
      Predictive Intelligence (com.glide.platform_ml)
      Enables various Predictive Intelligence and Machine Learning capabilities for training models. See Install Predictive Intelligence.
      NLU Workbench - Core (com.glide.nlu)
      Adds NLU Model capabilities. See Activate the NLU Workbench.

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    Tables are installed with Intent Discovery:

    For more information, see Components installed with Intent Discovery.

    Procédure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Intent Discovery application (sn_nlu_discovery) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Intent Discovery.

    4. Select Install.