I've built my app in Creator Studio, now what?
Summarize
Summary of I've built my app in Creator Studio, now what?
After building your app in Creator Studio by adding forms, automation, and workspace list configurations, the next step is to submit your app for review. This initiates a deployment process managed by your admin, moving the app into production where it becomes accessible to users and fulfillers on the ServiceNow AI Platform.
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App Deployment and Access
Once deployed, your app’s forms appear in the Service Catalog under the categories you defined during creation. Users can access these forms via the Service Catalog, Service Portal, or Employee Center. If you link forms to taxonomy topics, they will also be available on dynamically created topic pages within Employee Center. This categorization helps users find relevant forms efficiently.
Fulfillers’ Work Environment
Fulfillers manage submitted forms through the Request App Workspace on the ServiceNow AI Platform by navigating to All > App Engine > Request App Workspace. This workspace organizes requests by app categories, showing filtered lists of records for fulfillers to review and update as needed. Note that app owners cannot access this workspace unless they have admin or the specific agent role (e.g., xsncappname.agent).
Continued Development Options
You can further develop your app outside Creator Studio by opening it in other ServiceNow AI Platform builders such as ServiceNow Studio. An “Open in ServiceNow Studio” link is conveniently available from the app tile in Creator Studio, enabling you to enhance your app with more complex automations and experiences.
Additional Considerations
- Request records created by your app are not closed automatically; you need to configure closing processes.
- Some notifications related to requests are not automatic and require setup.
- For further questions or support, the Creator Studio FAQs and Community resources are available, along with instructional videos on contacting your admin.
You've added forms and automation to your app, and customized the workspace list configurations. Now what?
What happens after I submit my app for review?
When you finish creating your app and select to Submit for review, your admin gets a deployment request. They then review your app deployment request and move the app to production.
After the app is deployed to production, the forms are available on the ServiceNow AI Platform.
Where do I find my app after it's deployed?
After deployment, your app lives as forms in the Service Catalog and categories you specified when creating the forms.
Users can access those forms directly in a Service Catalog, as well as Service Portal and an Employee Center.
If you associate the app's form with one or more topics, the form will appear in the relevant, dynamically created topic pages in Employee Center. Find out more about topics in Associate a catalog item with a taxonomy topic in Employee Center, and more about taxonomy, which is a categorization method, in Unified Taxonomy for Employee Center.
Where do fulfillers work on submitted forms?
You can preview and interact with how records appear in the workspace category directly within Creator Studio by navigating to the List categories section of the navigation panel and selecting a record.
Can I continue developing my app in other ServiceNow AI Platform builders?
You can open Creator Studio apps in other builders. For example, open it in ServiceNow Studio to add more experiences or complex automations. An Open in ServiceNow Studio link, available from the app's tile on the Creator Studio home page, takes you directly to the app in ServiceNow Studio.
Get help and check out the FAQs
Got more questions? Take a look at the Creator Studio FAQs on the Community site!
You can also watch a quick video on how to contact your admin and check out some helpful resources.