| Next Experience UI |
- Unified Navigation
- Access app shell items—such as the contextual app pill, menu items, and search—all
in one place across the entire platform, no matter which application you're using.
- Pin and unpin navigation menus to access menu items or free up screen real
estate.
- Additional menus
- Use the Favorites, History, and Workspaces menu items to navigate to and pin
important resources.
- Easily switch between Core UI applications and configurable workspaces.
- Find your recently viewed items in a single menu.
- Create custom menus for your end users. For more information, see .
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| Configurable Workspace UI |
- Improved agent efficiency
- Work on multiple issues concurrently in an optimized, intuitive layout.
- Speedy resolution
- Resolve issues faster with automated suggestions powered by machine learning.
- Proactive identification of major incidents
- Get notified of potential major incidents based on issue frequency and impact.
- Greater visibility for agents
- Keep informed of updates and surface important insights with a live activity feed and
analytics.
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- Work in lists and forms
- Work in the classic ServiceNow AI Platform environment, creating lists from
records.
- Powerful app creation and development
- Create applications and develop with the full power of the ServiceNow AI Platform.
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The Core UI interface provides an updated look and usability improvements.
Notable features include real-time form updates, user presence, a redesigned application
navigator with Favorites and History tabs, and improved activity streams. Core UI is the
default user interface for new instances. For upgraded instances, an administrator must
activate Core UI. |