Next Experience UI

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Next Experience UI

    The Next Experience UI offers a modern, intuitive, and personalized interface designed to enhance productivity and engagement across the ServiceNow AI Platform. It streamlines access to applications and reduces the number of clicks needed to perform tasks.

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    Key Features

    • Unified Navigation: Access app shell items (contextual app pill, menu items, notifications, and search) in one location, regardless of the application used. Users can pin/unpin menus and organize favorites into folders for quick access.
    • Additional Menus: Navigate through important resources with Favorites, History, and Workspaces menus. Easily switch between classic applications and configurable workspaces.
    • Next Experience Landing Pages: Customize start pages for users to display relevant content based on their roles and tasks upon logging in.

    Functionality Not Supported

    Note that certain features such as Connect Chat and Connect Support are not available in Next Experience. Users must migrate to Advanced Work Assignment and Agent Chat for chat functionalities. Additionally, homepages are deprecated in favor of responsive dashboards, and custom header menus and Live Feed are not supported.

    Next Steps

    For further assistance, customers can view Next Experience articles in the community, access FAQs, and take courses on ServiceNow University to get started with Next Experience UI.

    The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.

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    Benefits

    New features and benefits when working in the Next Experience:

    Unified Navigation

    • Access app shell items—such as the contextual app pill, menu items, notifications, and search—all in one place across the entire platform, no matter which application you're using.
    • Pin and unpin navigation menus to access menu items or free up screen real estate.
    • Find your favorite pages quickly by organizing your favorites into folders.
    Additional menus

    • Navigate to and save important resources with the Favorites, History, and Workspaces menus. Find your recently-viewed items in a single menu.
    • Easily switch between classic environment applications and configurable workspaces.
    • Create custom menus for your end users. For more information, see Configure custom menus for Unified Navigation.
    Next Experience landing pages

    • Start your day with everything you need right when you log in.
    • View content specific to your role and tasks all in one location.
    • Designate a start page for your users, or allow them to choose their own.

    Functionality not supported

    Important:

    Connect Chat is not available in Next Experience. Starting with Washington DC, certain Connect Chat functions are available in Next Experience by using Sidebar. See KB1123615 – Moving from Connect Chat to Sidebar for more information about the differences between Connect Chat and Sidebar.

    Connect Support is not available in Next Experience and is scheduled to be completely deprecated in Utah. If you want to automatically assign chat requests and other work items to agents in Next Experience, you must migrate to Advanced Work Assignment and Agent Chat. For details, see Move from Connect Support to Advanced Work Assignment and Agent Chat.

    These features and products are not currently supported with Next Experience:

    • The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Overview dashboards take over homepage functionality. Use the Homepage deprecation help tool to convert the homepages on your instance to responsive dashboards.
    • Custom header menus are not supported.
    • Live Feed is not supported.
    • The JavaScript console log isn't supported in the Next Experience framework.
    • ATF now supports form components built with UI builder. See Form category for more information. ATF doesn't support these elements of Next Experience, but support for these features is planned for future releases:
      • Pages built with UI Builder, including pages with lists and form components.
      • Landing pages
      Note:
      ATF still supports the Core UI, including Classic Environment (such as classic lists and forms).
    For more information, see:

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