Configure portal branding

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Configure portal branding

    The Branding Editor allows you to personalize the look and feel of your Service Portal. Access it by navigating toService Portal > Service Portal Configuration, then selectingBranding Editor. You can choose the portal to customize and utilize the Quick Setup and Theme Colors tabs for your adjustments.

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    Key Features

    • Portal Title: Change the portal's name, which also updates the title in the platform UI.
    • Logo: Upload a logo with a maximum height of 46 px and width of 200 px, adjustable via logo padding settings.
    • Tag Line: Introduce users with a customizable tag line, stored in the homepage search widget.
    • Background Customization: Set a homepage background color or upload a background image for visual appeal.
    • Theme Colors: Modify colors for the navbar, brand, and text to enhance the portal's aesthetic. Changes are reflected in real time and stored as CSS variables.

    Key Outcomes

    By configuring portal branding, ServiceNow customers can create a unique user experience that aligns with their organization's identity. The real-time preview feature allows for immediate feedback on customizations, ensuring that adjustments are visually appealing and consistent with branding guidelines. This enhances user engagement and overall satisfaction with the Service Portal.

    Use Branding Editor to give your portal its own look and feel.

    To access the Branding Editor, navigate to Service Portal > Service Portal Configuration, then click Branding Editor.

    Select the portal you want to customize the theme for from the portal list. Then use the options on the Quick Setup and Theme Colors tabs to customize your portal.

    Figure 1. Branding Editor
    Branding Editor
    Table 1. Quick Setup tab options
    Field Description
    Portal Title

    The name of your portal. Changing the name of the portal in the Branding Editor also changes the title on the portal form field in the platform UI.
    Logo The logo that appears in the header for your portal. This image is scaled to a maximum height of 46 px and a maximum width of 200 px.
    Logo padding Where you want the logo to sit in location to the edge of the header. This information is stored in the CSS variables section on the portal form.
    Tag line & background

    Fields defined by the JSON schema in the Quick start config field on the portal record in the platform UI. The sample Service Portal adds Tag Line and Background to the Branding Editor using the following schema:

    [{
	"tagline": {
		"table" : "sp_instance",
		"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",
		"field" : "title"
	},
	"hero_background": {
		"table" : "sp_container",
		"sys_id" : "be98a8d2cb20020000f8d856634c9c63",
		"field" : "background_image"
	}
}]
    Tag line Introduce your users to a portal page with a tag line. This text is stored in an instance of the homepage search widget.
    Tag line color Select a color for the tag line.
    Homepage background color Add a color for your background. You can type in a color name, hex color, decimal (RGB), or select from the color palate.
    Background image Upload an image to appear in the background of your homepage. This image is stored in the container for the widget on your homepage.
    For any colors on the theme tab, you can use the standard color name, hex code, decimal (RGB) code, or select the color from the color palate. All the color definitions are stored in the CSS variables field of the portal form. The theme preview updates in real time as you make changes.
    Table 2. Theme colors tab
    Field Description
    Navbar Use the fields in this section to customize the colors for the header menu.
    Brand Use the fields in this section to customize the page colors. For example, the page background or the widget background.
    Text Use the fields in this section to customize the color of the text on a page.

    Changes made to the theme colors in the Branding Editor appear in the CSS variables field of the portal form in the platform UI.