Widget library

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Widget Library

    The Widget Library for ServiceNow provides a collection of base system widgets that can be used directly in your Service Portal or cloned for customization. Base system widgets are read-only to ensure compatibility with future updates. Cloned widgets become custom versions and will not receive updates from the original widgets.

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    Key Features

    • Access to a variety of widgets such as Announcements, Approvals, and Knowledge Management widgets.
    • Ability to clone base system widgets to tailor them to specific business needs.
    • Continuous updates and additions to widget descriptions as new widgets are developed.
    • Configuration options available for widget instances for enhanced functionality.

    Key Outcomes

    Using the Widget Library, ServiceNow customers can effectively enhance their Service Portals by leveraging existing widgets or creating customized versions that fit their unique requirements. This flexibility allows for a more tailored user experience while maintaining the ability to benefit from ongoing updates to the system.

    You can use base system widgets as-is in your Service Portal or clone them to suit your own business needs.

    Note:
    Base system widgets are read-only so you can benefit from future updates. To make changes, you can clone base system widgets. However, cloned widgets are considered custom and don't benefit from future updates to the widgets they were cloned from. To learn more about cloning or creating widgets, see Developing custom widgets.

    Due to the ever-changing number of widgets that exist at any given time in Service Portal, this widget library is not a definitive list. You can find more widget descriptions as they become available. To view and configure the instance options for a widget, see Configure widget instances.

    Example widgets

    Service Catalog widgets

    Knowledge Management widgets

    Service Status widgets

    Service Portal configuration widgets

    List and form widgets

    Search widgets