Configure email templates

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure new email templates to enable agents to create emails for common issues quickly.

    Before you begin

    Role required: email_client_admin

    Procedure

    1. Navigate to All > Email Client > Email Client Templates.
    2. Configure a new email template by selecting the New button in the Email Client Templates page.
    3. Complete the fields with the template settings you want.
    4. Select Submit.
      New email template configuration