List of workspaces
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Summary of List of Workspaces
ServiceNow offers a variety of workspaces tailored to specific user roles and issues, designed to streamline operations and enhance productivity. Each workspace acts as a suite of tools aimed at helping agents, case managers, help desk professionals, and managers effectively resolve customer inquiries and problems.
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Key Features
- Workspace: The default workspace that serves as the foundation for other targeted workspaces.
- Audit Workspace: Provides a comprehensive view for audit supervisors to manage audit timelines, budgets, and control testing.
- Cloud Discovery Workspace: Manages organizational cloud operations effectively.
- CMDB Workspace: Offers a centralized approach to exploring and managing the Configuration Management Database (CMDB).
- Compliance Workspace: Streamlines management of policies, controls, and exceptions in one interface.
- Continuous Authorization and Monitoring: Supports informed decision-making regarding security posture using RMF steps.
- CSM Configurable Workspace: Equips agents with tools to resolve customer issues efficiently.
- Digital Portfolio Management Workspace: Centralizes management of services and applications, integrating data across the ServiceNow platform.
- DEX Application & Device Health: Monitors digital workplace performance and compliance.
- Enterprise Architecture Workspace: Aids in managing application portfolios with multiple task views and insights.
- Platform Analytics Workspace: Centralizes analytics management for all Next Experience analytics.
- Resource Management Workspace: Provides a centralized view of all resources and their work.
- Service Operations Workspace for ITSM: Configurable workspace for IT Service Management workflows.
- Service Operations Workspace for ITOM: Configurable workspace for IT Operations Management workflows.
- Vendor Management Workspace: Manages vendor performance and information using configurable KPIs.
- Workforce Optimization for ITSM: Centralizes management of team skills, schedules, and performance.
Key Outcomes
Utilizing these workspaces allows ServiceNow customers to enhance operational efficiency, improve decision-making, and provide better service to their clients. Each workspace is designed to address specific needs, ensuring that users have the right tools at their fingertips to drive productivity and manage resources effectively.
List of all workspaces ServiceNow offers to target specific users and issues.
A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.
- List of workspaces
- Workspace
- Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
- Audit Workspace
- Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
- Cloud Discovery Workspace
- Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
- CMDB Workspace
- CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
- Compliance Workspace
- Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
- Continuous Authorization and Monitoring
- Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
- CSM Configurable Workspace
- CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Digital Portfolio Management Workspace
- Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
- DEX Application & Device Health
- DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
- Enterprise Architecture Workspace
- The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
- Platform Analytics Workspace
- Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
- Resource Management Workspace
- Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
- Service Operations Workspace for ITSM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
- Service Operations Workspace for ITOM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
- Vendor Management Workspace
- Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
- Workforce Optimization for ITSM
- Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.