Compose an email

Compose an email to send to requesters and agents.

Before you begin

Role required: email_composer

Procedure

1. Open a Workspace record in your instance.
2. On the record view, select the menu icon () and then select Compose Email.
3. If available, complete the Reply To field.

   This field specifies who the recipient can reply to after receiving your email. You may choose to specify an entity apart from yourself. For example, the IT service desk.

4. In the To field, add an email recipient.
   You can also add Cc and Bcc recipients by selecting Cc/Bcc.
5. In the Subject field, enter a subject line.
6. Create the email body.
   You can insert a quick message in the email body. For more information, see Insert a quick message.
7. Optional: Attach a file to the email.
   For more information, see Add a file to an email.
8. Select Send.
   Drafts save automatically after a set number of seconds. For more information on finding email drafts, see Review email drafts.

Result

You can find the sent email in the Emails list. For more information, see Review emails.