Configure user experiences

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Configure User Experiences

    The ServiceNow AI Platform allows you to customize user experiences, enhancing interaction with applications and data. This enables enterprises to create tailored solutions that meet their specific needs.

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    Key Features

    • Configure UIs and Portals: Build user interfaces and customize user experiences using various tools, including Workspace and Core UI apps.
    • Provide User Assistance: Utilize knowledge articles, step-by-step tutorials, and onboarding experiences to help users navigate the platform efficiently.
    • Personalize Your Experience: Create visual task boards and timelines to manage projects, allowing for customized views and workflow breakdowns.
    • Access Data on Any Device: Utilize a configurable web-based interface for seamless access to workspaces and applications.
    • Improve Agent Efficiency: Use the Workspace UI to enable agents to resolve issues quickly with AI-assisted recommendations and a unified view of customer interactions.

    Key Outcomes

    By configuring user experiences on the ServiceNow AI Platform, customers can expect improved user engagement, faster issue resolution, and a personalized interface that enhances productivity across their organization. Tailored experiences ensure that users have access to the right information and tools, fostering efficiency and satisfaction.

    Interact with ServiceNow AI Platform applications and data in the way that works best for you.

    Get started

    Click any of the tiles below to learn more about the variety of customizations, communications, and other options for a user experience unique to your enterprise on the ServiceNow AI Platform.

    Configure UIs and portals

    Improve workflow and data retrieval using Workspace and Core UI apps. Take user interface development further with custom menus and pages from the Next Experience, or integrated apps with the Content Management System. Customize catalogs at any developer skill level with Service Portal, and enable your customers to get the services and products that they need.

    Provide user assistance

    Inform, educate, and assist your users with a full set of guidance and knowledge apps on the ServiceNow AI Platform. Help users get familiar with the ServiceNow AI Platform using the Onboarding Experience, and give Guided Tours of the UI. Provide further assistance with step-by-step instructions from Guided Setup, and on-demand knowledge with In-Product Help.

    Personalize your experience

    Get a graphical breakdown of workflows and give users customized views in your enterprise on the ServiceNow AI Platform. Visual Task Boards and Timeline Visualization help you manage projects, lists, and other aspects of your business, in two- or three-dimensional views. A further host of settings for users is available in Homepage administration, to fine-tune page rendering, user access, dashboards, and other options.

    Access data on any device through a configurable web-based interface

    Access workspaces, Core UI, applications, history, and favorites through the single pane Next Experience UI.

    For highlights, see the Next Experience UI landing page.

    Provide just the data that you need

    Image showing a Next Experience landing page.

    Access the data that you need and get to work immediately. Next Experience landing pages are personalized according to user and role.

    Access your instance in single pane

    Image showing the Next Experience Unified Navigation.

    Navigate to modules in your instance without opening multiple windows. Favorite the modules, explore modules you visited, and search your instance. Receive web and email notifications in one location too.

    Personalize your user interface

    Figure 1. Next Experience preferences
    Screen shot of the Next Experience preferences showing the preference category tiles display, notifications, accessibility, and Workspace.

    You can customize the UI to determine the information that you want to see, that's accessible, and in the format that works for you.

    Improve agent efficiency with Workspace

    Figure 2. Workspace user interface
    Screen shot of Workspace user interface

    Solve issues faster with a workspace that is built to facilitate resolutions. Agents get full context and AI-assisted recommendations in a single view to resolve issues quickly. Agents can communicate with customers from the same interface while reviewing issues.

    Applications and features