Navigate to a record or module using a URL

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Users can navigate to a record or module directly by using a URL. This topic explains the URL schema by which the system renders pages.

    Before you begin

    Role required: admin

    About this task

    Note:
    The sysparm_query page parameter behaves differently for a list versus a form.
    • List: Returns records that match the query conditions.
    • Form (with sys_id=-1 specified): Applies the values to the new record.

    Procedure

    1. To access the unique, secure web address for each instance, enter the default format: https://<instancename>.service-now.com.
      Note:
      To display a custom base URL in email notifications, set the glide.email.override.url property. For more information, see Advanced email properties.
    2. For other URL displays, enter one of the following schemas:
      Action Schema
      To display the page in the standard interface, with the banner frame on top and the application navigator on the left nav_to.do?uri=
      To open a form, list, UI page, or other page <page name>.do?
      To view a list <table name>_list.do
      To open a record in form view <sys_id>
      To create a new record sys_id is -1.
      To specify a query, view, redirection page, and more.

      <page parameters>

      Parameters include the following examples:
      • sysparm_view=ess: Specifies a view (ess).
      • sysparm_query=number=INC00040: Specifies a query (number is INC00040).
      • sysparm_query=priority=2^active=true: Specifies a complex query with two terms (priority is 2 and active is true).
      • sysparm_query=priority=2^active=true^EQ^GROUPBYcategory: Groups query results (by category).
      • sysparm_order=number: Specifies the field by which to sort (number).
      • sysparm_order_direction=desc: Specifies a sort order (descending).
      • sysparm_force_row_count=5: Limits the maximum number of results (5 records).
      • sysparm_result_view=viewname: Specifies the view for search results.
      To specify a file format. (CSV, XML, PDF, or UNL (Unload)) %26CSV
      To separate page parameters &
      To build multiple term queries or specify multiple field values ^(carat)