Using the Next Experience Unified Navigation

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Using the Next Experience Unified Navigation

    The Next Experience Unified Navigation enhances the way users interact with their ServiceNow instance by providing a streamlined interface for accessing records, notifications, and preferences. This navigation system is available across all pages and supports both classic and modern workspaces, making it easier for users to manage their tasks and resources efficiently.

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    Key Features

    • Logo: Returns to the landing page; customizable with your company logo.
    • Filter: Allows quick navigation by entering table names in specific formats for list or form views.
    • All Menu: Displays all menu items and modules within the instance.
    • Favorites Menu: Access items marked as favorites.
    • History Menu: Shows a record of user activities across the instance.
    • Workspaces Menu: Lists accessible workspaces, displaying only if applicable.
    • Admin Menu: Access to administrative functions.
    • Global Search Field: Search functionality across the instance.
    • Sidebar Discussions: Real-time collaboration on workspace tasks or records.
    • Help Tabs: Access on-demand help and view new features introduced since the last release.
    • Notifications Menu: Centralized location for personal notifications across the instance.
    • User Menu: Personalize user profiles, preferences, and access shortcuts; includes impersonation capabilities for admins.

    Key Outcomes

    By utilizing the Next Experience Unified Navigation, users can expect improved efficiency in navigating their ServiceNow instances, easier access to essential tools, and enhanced collaboration through real-time discussions. Personalization options allow for a tailored user experience, which can lead to increased productivity and satisfaction with the platform.

    Improved navigation to access records and data, check your notifications, and set your preferences in the Next Experience Unified Navigation.

    The Next Experience Unified Navigation runs across the top of every page and includes controls that help you in navigating your instance. Easily access your workspaces and classic environment, search your instance, and receive notifications.

    Select the pin icon (Pin icon.) to pin a menu to the page.

    Note:
    The Unified Navigation items described in the following table might not be available to all users. The items that appear are determined by user access and admin customizations.

    For more information about the ServiceNow user interface, lists, forms, and filters, see ServiceNow User Interface Overview on ServiceNow University.

    Figure 1. Unified Navigation
    Unified navigation header
    Table 1. Next Experience Unified Navigation items
    Header items UI depiction Description
    Logo Logo Returns you to the Next Experience landing page. You can replace this logo with your company logo.
    Filter Filter.pol-nav-all-p

    Filter field to quickly navigate to the module you want.

    For a list view, enter the table name in the format name.list, for example, sys_properties.list.

    For a form view, enter the table name in the format name.do, for example, sys_user.do.

    By default, filtering in any of the menus returns results from all menus, except the History menu.
    All menu All menu. Lists all the menu items and modules in the instance.
    Favorites menu Favorites. Items you've marked as favorites, for example, favorite workspaces, classic environment, and records.

    For information on adding and editing favorites, see Managing your favorites in Next Experience.
    History menu History. History of your activities across the instance.
    Workspaces menu Workspace. List of workspaces you have access to. This item displays only if you have access to a workspace. If you have access to only one workspace, the name of the workspace you have access to displays in the header.
    Admin menu Admin menu Provides access to items specific to admin functions.
    Contextual app pill Contextual app pill. Provides the context for where you are in the instance.

    Select the star icon to favorite the displayed page.
    Global search field Global search. Search for a string across your instance.
    Globe Globe Select the scope of your instance and the scope of your update sets. You can also select the Update set option and click the Plus sign (Plus) to create a new update set.

    Any application scope other than Global displays a red circle (Scope selector icon with red circle.).
    Show instance tools Show instance tools Displays the application scope and current update set in a horizontal row beneath the other tool icons. To enable this feature, you must first create a system property called glide.ui.next_experience.instance_tools_disabled and set it to false. When this feature is enabled, the Globe icon is hidden.
    Sidebar discussions Sidebar discussions Engage in real-time collaboration with others based around a Workspace task-based or interaction-based record. Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.
    Help Help Two tabs are displayed: Get help and What's new. The Get help tab allows you to get on-demand help when you need it. The What's new tab shows the things that have been introduced since the last release. Additionally, the Help icon will display a blue dot when What's new content is available. A Provide Feedback button is available that enables you to provide feedback about the functionality of the associated page to ServiceNow®.
    Notifications menu Notifications menu. View and personalize the notifications that are applicable to you across your instance at a central location. Receive notifications across your instance, including Workspace notifications, regardless of which page you're on. Your notifications are based on access and admin configurations.
    User menu User menu. Menu items to personalize your instance.
    • Profile: Your instance profile, which includes your personal information displayed in the instance.
    • Preferences: Display, accessibility, notifications, and Workspace preferences.
    • Keyboard shortcuts: Display a modal with keyboard shortcuts that are specific to the screen you are viewing. The keyboard shortcuts modal can also be accessed using Command+/ (Mac) or Control+/ (Windows).
    • Impersonate user: Administrators can impersonate other authenticated users for testing purposes and view impersonation logs. For more information, see Impersonating users.
    • Elevate role: Designate any role as an elevated privilege role, and then assign that role to one or more users. Do this when you want to restrict users from having access to the rights that the role provides immediately after login.
    • Printer friendly version: A printer-friendly version of the current content frame.
      Note:
      The Printer-friendly version option is available in the classic environment but not in Workspace.