Document Viewer

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Document Viewer enables you to view documents directly in the ServiceNow AI Platform rather than having to download them.

    Document Viewer supports viewing various file types in the platform including UTF-8 character encoded PDF file. The maximum document file size is 50 MB. To use Document Viewer, enable it at instance level and for the tables for which you want to use it.
    Note:
    Document Viewer now supports FedRAMP instances.
    You can view the following file types:
    • MS Word (.doc) and (.docx)
    • MS PowerPoint (.ppt) and (pptx)
    • MS Excel (.xls) and (.xlsx)
    • PDF
    • PNG
    • JPEG
    Note:
    The rotate option doesn’t work for images.

    Other document types, for example, .zip or .exe files, are automatically downloaded without requiring Document Viewer. Document viewer converts word documents and spreadsheets to pdf first in order to view them. This might take some time to render the file the first time.

    Figure 1. PDF view in Document Viewer
    Viewing a PDF file in Document Viewer
    The following table describes the icons used in Document Viewer.
    Table 1. Icons in Document Viewer
    Icon Description
    Sidebar toggle icon to preview all the pages in the document Toggle the sidebar to see a preview of all the pages in the document.
    Icon to download the attachment Download the attachment.
    Page up or page down icons to scroll the page Page up or down using the arrow buttons. You can also scroll or use your keyboard arrow keys.
    Icon to rotate document page Rotate the page to the right.
    Icon to rotate page Rotate the page to the left.
    Icons to zoom in or zoom out of the document Zoom in or out of the document.
    Icon to increase the page display to full width Increase the page to the full width of Document Viewer.
    Search bar with arrows to toggle to the next search result Search for keywords in the document. Use the arrows to toggle to the next search result.