AI strategy tab in AI Control Tower

  • Release version: Australia
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of AI strategy tab in AI Control Tower

    The AI strategy tab within the AI Control Tower workspace consolidates all AI-related priorities, goals, planning items, and execution details such as projects and demands. It enables ServiceNow customers to comprehensively track and monitor AI initiatives across multiple dimensions—strategy, costs, prioritized work, and risks/issues/decisions/actions/changes (RIDAC). This centralized visibility supports informed decision-making for managing AI-driven efforts effectively.

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    Strategy

    This section displays AI strategic priorities and goals drawn from the ServiceNow Goal Framework and Strategic Planning applications. Only those with the Type or Category fields set to Artificial Intelligence appear here, allowing customers to monitor progress on AI-specific strategic objectives.

    Costs

    Here, you can track costs related to AI planning items like projects, epics, and demands by comparing planned, budgeted, and actual expenses. Items classified with the Investment type set to Artificial Intelligence in the Strategic Planning Workspace are included, facilitating budget oversight and financial management of AI initiatives.

    Prioritized AI work

    This section focuses on AI projects, epics, and demands that are actively planned or underway. Planning items marked with Investment type as Artificial Intelligence and State as Prioritized in Strategic Planning are shown here, enabling customers to track high-priority AI work and its progress in one place.

    AI RIDAC (Risks, Issues, Decisions, Actions, and Request Changes)

    The AI RIDAC section provides oversight of critical project risks, issues, decisions, actions, and change requests related to AI projects. It includes projects with the Investment type set to Artificial Intelligence in PPM Standard or Project Workspace and those linked to AI goals or strategic priorities. This facilitates proactive risk and change management for AI projects.

    Key Benefits for ServiceNow Customers

    • Centralized tracking of all AI-related strategic and execution work for better visibility and control.
    • Integration with ServiceNow Goal Framework, Strategic Planning, and PPM Standard ensures alignment of AI initiatives with organizational goals and budgets.
    • Comprehensive monitoring of costs and prioritization status to optimize resource allocation.
    • Proactive management of AI project risks, issues, and changes to reduce disruptions and improve outcomes.

    The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items—projects and demands in the AI Control Tower workspace.

    This tab helps you track and monitor AI-related work across various sections—Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)—enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard.

    Strategy

    The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals.

    Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Create a strategic priority for a strategic plan and Create a goal in Strategic Planning.

    Figure 1. Strategy in AI strategy
    Strategy in the AI Control Tower workspace.

    Costs

    The Costs section helps you track the costs of your AI planning items—such as projects, epics, and demands—by comparing planned cost, budgeted cost, and actual cost.

    Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization.

    Figure 2. Costs in AI strategy
    Costs in the AI Control Tower workspace.

    Prioritized AI work

    The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI.

    Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization and Prioritize work.

    Figure 3. Prioritized AI work in AI strategy
    Prioritized AI work in the AI Control Tower workspace.

    AI RIDAC

    The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions.

    Projects that meet any of the following criteria appear in the AI RIDAC section in the AI Control Tower workspace, enabling you to monitor their progress effectively:
    Figure 4. AI RIDAC in AI strategy
    AI RIDAC in the AI Control Tower workspace.