Now Assist in Document Intelligence

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Document Intelligence

    ServiceNow® Now Assist in Document Intelligence leverages generative AI to extract key information from digital documents, enabling you to seamlessly integrate this data into your automation workflows. This capability helps streamline processes that depend on document data by automating information extraction and reducing manual effort.

    Show full answer Show less

    Key Features

    • Generative AI Skills: Use a variety of generative AI skills to analyze and extract relevant data from documents.
    • Configuration and Activation: Easily configure and activate Now Assist in Document Intelligence to tailor AI skills to your specific document processing needs.
    • Integration with Workflows: Incorporate extracted information directly into your ServiceNow automation workflows for improved efficiency.
    • Data Handling and Privacy: Data processed by the application may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, following strict internal policies to ensure compliance and security.
    • Data Collection and Opt-Out: ServiceNow collects inputs, outputs, and edits to improve AI models and products, with customers able to opt out of data collection at any time.

    Important Considerations

    • Access to features and AI skills depends on your ServiceNow license and product tier.
    • Some AI model providers and features may be unavailable in certain regions or regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
    • The AI outputs are informational and not a substitute for professional advice; customers must apply human oversight and validate results, especially in critical domains like healthcare, finance, or legal.
    • ServiceNow’s AI Acceptable Use Policy governs the responsible use of these AI capabilities.

    Support and Resources

    • Access ServiceNow Community forums and the Known Error Portal for troubleshooting and peer support.
    • Utilize ServiceNow University for training on AI products and document intelligence features.
    • Contact ServiceNow Customer Service and Support for assistance.

    With ServiceNow® Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.

    The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.