AI Service Graph Connector for Salesforce

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of AI Service Graph Connector for Salesforce

    The AI Service Graph Connector for Salesforce allows ServiceNow customers to seamlessly discover and import AI assets from their Salesforce environment into the ServiceNow AI Control Tower. This integration catalogs AI systems, agents, models, prompts, and usage data from Salesforce, providing centralized visibility and governance of AI operations through the AI Control Tower's value dashboard.

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    Supported Versions and Roles

    • The connector supports ServiceNow releases Australia, Zurich, and Yokohama patch 11.
    • Users must have one of the following roles: snaidisc.discoveryadmin or sncmdbintutil.sgcadmin to configure and operate the connector.

    Setup Prerequisites

    To set up the connector initially, you must:

    • Update Data Source Access: Grant write permissions to the Data Source table in the Global scope by enabling create, update, and delete access.
    • Clear Cache: Run a background script to invalidate and flush cache related to the Data Source and Tables. This process can take several minutes and must be done once per instance setup.
    • After these steps, switch to the connector application scope to continue configuration.

    Data Mapping

    The connector maps Salesforce AI asset data to specific ServiceNow tables to ensure accurate import and tracking:

    • AI Agents: Salesforce almaisystemdigitalasset mapped to ServiceNow cmdbaisystemcomponentproductmodel with required fields such as Model ID, Agent ID, Version, Status, Quantity, Vendor, Company, Source System, and Asset Type.
    • AI Models: Salesforce almaimodeldigitalasset mapped to ServiceNow cmdbaimodelproductmodel including fields like Asset Type, Foundation Model ID, Model, Status, External Reference ID, Vendor, and Quantity.
    • AI Tools: Mapped using AI subcomponent reference tables to link AI tools with systems/models, capturing Description, Type, Source Information, Name, and Target document table.
    • AI Prompts: Salesforce almaipromptdigitalasset mapped to ServiceNow cmdbaipromptproductmodel with fields including Model Name, Description, Table Name, and External ID.
    • AI Agents Usage: Usage data from Salesforce snaidiscaiusage is imported into ServiceNow almaisystemdigitalasset capturing User, Time, Parent/Session ID, Total Invocations, and Conversion Definition ID.

    Practical Benefits

    By implementing this connector, ServiceNow customers can expect:

    • Automated discovery and import of AI assets from Salesforce into ServiceNow, reducing manual data entry and errors.
    • Comprehensive visibility into AI system components, models, prompts, and usage within the AI Control Tower.
    • Enhanced governance and management of AI operations by consolidating AI asset data and usage metrics in one platform.

    The AI Service Graph Connector for Salesforce enables you to discover and import AI assets from your Salesforce environment into ServiceNow AI Control Tower.

    The connector integrates with your Salesforce account to catalog AI systems, agents, models, and prompts. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations.

    Download apps from the Store

    Visit the ServiceNow store website to download the AI Service Graph Connector for Salesforce application.

    Supported ServiceNow versions

    This connector is supported on the following ServiceNow releases:

    Release Status
    Australia Supported
    Zurich Supported
    Yokohama patch 11 Supported

    User Roles

    You must have one of the following roles assigned.

    Required Roles
    sn_ai_disc.discovery_admin
    sn_cmdb_int_util.sgc_admin

    ServiceNow Prerequisites

    Complete the following setup steps once when configuring the connector for the first time.

    Note:
    Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.
    Update Data Source Access

    The connector requires write permissions to the Data Source table to create data sources.

    To enable data source creation:
    1. Select Global from the application picker.
    2. Navigate to Application Access.
    3. Select the Can create, Can update, and Can delete check boxes.
    4. Select Update.
    5. Switch to the connector application scope.
    Clear cache

    Clear the cached data for the Data Source and Tables.

    To clear the cache:
    1. Navigate to System Definition > Background Scripts.
    2. Enter the following script in the Run Script text box:
      GlideTableManager.invalidateTable('sys_data_source');
GlideCacheManager.flushTable('sys_data_source');
GlideTableManager.invalidateTable('sys_db_object');
GlideCacheManager.flushTable('sys_db_object');
    3. Select Run Script.
      Note:
      The script might take several minutes to complete. After completion, switch to the connector application scope.
    4. After completion, switch to the connector application scope.

    Data Mapping

    AI Agents: alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model ID Model model_id
    Agent ID Product instance identifier agent_id
    Version External record reference version_id
    Status State (install_status) u_status
    Quantity Quantity quantity
    Vendor Vendor u_vendor
    Company Company cleansed_manufacturer_ref
    Source System Source System vendor
    Asset Type Model Category asset_type

    AI Models: alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Asset Type Model category asset_type
    Foundation Model ID Base model foundation_model_identifier
    Model Model base_model
    Status State (install_status) u_status
    External Reference ID External record reference id
    Vendor Vendor cleansed_vendor_ref
    Quantity Quantity quantity

    AI Tools: AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m-> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Description Description description
    Type Type type
    Source Information Source information source
    Name Name developername
    Table Name Target document table tablename

    AI Prompts: alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model Name Model model
    Description Prompt information description
    Table Name ServiceNow table table_name
    ID External record reference id

    AI Agents Usage: sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    User User user
    Time Time timestamp
    Parent ID Session ID parentid
    Total Invocations Count totalinvocations
    Conversion Definition ID AI system conversationdefinitionid