AI connections

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of AI connections

    AI connections is a key feature of the AI Control Tower that provides ServiceNow customers with a unified view and management of all AI assets across multiple hyperscalers, AI applications, and agentic AI frameworks. By aggregating AI assets from platforms like AWS Bedrock, Azure AI Foundry, Google Cloud Vertex AI, and ServiceNow agents, it enables centralized governance, compliance, and operational efficiency across hybrid environments.

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    Key Features

    • Unified Registry: Aggregates AI assets using unique source identifiers such as Amazon Resource Names (ARNs), capturing comprehensive metadata including relationships, versions, and operational status.
    • Automatic Discovery: Seamlessly detects and incorporates AI agents, models, prompts, and tools from leading cloud and AI platforms into the AI Control Tower’s inventory.
    • Visibility & Control: Eliminates silos by providing holistic oversight of AI assets across cloud, on-premises, and hybrid environments, enabling AI stewards to synchronize assets selectively and maintain governance.

    Practical Benefits for ServiceNow Customers

    • Eliminate Blind Spots: Gain real-time visibility into all AI deployments including shadow AI, reducing security and compliance risks.
    • Accelerate Governance: Centralize compliance management and operational oversight across diverse AI ecosystems for safer, auditable AI usage.
    • Drive Innovation: Support responsible and scalable AI initiatives by combining governance with innovation.

    Business Impact

    By automating discovery and cataloging of AI assets, AI connections reduce risks linked to AI deployments and simplify compliance processes. Executives benefit from transparent insights into AI usage across environments, enabling informed decision-making. For customers leveraging both ServiceNow and cloud AI platforms, AI connections unify asset management, streamline operations, and enhance governance across hybrid infrastructures.

    Access and Configuration

    ServiceNow customers can access and configure AI connections from the Configurations page within the AI Control Tower, enabling quick setup and ongoing management of AI asset visibility and control.

    AI connection is a core feature of the AI Control Tower. It provides a unified view of all AI assets across hyperscalers, AI apps, and agentic AI frameworks via Service Graph Connectors.

    Key Benefits

    • Eliminate Blind Spots: Aggregate fragmented AI assets for holistic visibility and control.
    • Accelerate Governance: Centralize compliance, security, and operational efficiency.
    • Drive Innovation: Enable responsible, scalable, and auditable AI ecosystems where governance and innovation coexist.

    Why AI connection

    • Fragmented AI ecosystems create governance and compliance risks.
    • Enterprises need real-time visibility into AI usage including shadow AI to ensure security, compliance, and operational efficiency.
    • AI discovery empowers organizations to accelerate innovation while reducing risk.

    Key Capabilities

    • Unified Registry: Aggregate AI assets from hyperscalers, AI apps, and agentic AI frameworks such as AWS Bedrock, Azure AI Foundry, Copilot Studio, Google Cloud Platform (GCP) Vertex AI, ServiceNow agents, and more.
      Note:
      We identify Assets and CIs (configuration item) using their unique source IDs, such as ARN (Amazon Resource Names) for AWS and Product Models are identified by the associated asset.
    • Automatic Discovery: Seamlessly discover and incorporate agents, models, prompts, and tools into the AI Control Tower's AI asset inventory.
    • Comprehensive Meta data: Capture detailed information for each asset, including relationships, versions, and operational status.
    • Visibility & Control: Eliminates silos by aggregating AI assets from all major platforms, enabling holistic management and oversight, across cloud, on-premises, and hybrid environments. The AI steward has visibility into all the connections and integrations that the admin has set to be able to maintain oversight and get access to active connections. Enabling AI stewards to selectively synchronize assets and environments.

    AI connection Challenges & Solution

    Enterprise AI adoption is growing rapidly, yet many organizations face challenges with fragmented visibility across internal developments, vendor offerings, and cloud deployments.

    The AI connection in AI Control Tower automatically detects AI assets on the ServiceNow AI Platform, AWS Bedrock, Azure Machine Learning Services, and Azure Cognitive Services.

    It also detects assets on Copilot Studio and GCP Vertex AI, then adds them to the ServiceNow Configuration Management Database for unified governance.

    This capability helps organizations achieve comprehensive visibility of their AI assets while supporting the expansion of initiatives across hybrid cloud environments.

    Business Impact

    AI connections help organizations reduce AI deployment risks by automatically finding AI assets and simplifying compliance. This feature improves governance by showing AI deployments across different environments, helping executives make informed decisions with full transparency. It also tracks AI usage and adoption, allowing organizations to measure productivity gains.

    For customers using both ServiceNow and cloud platforms, AI connections are unified. This simplifies operations and ensures strong visibility.

    AI connection in the AI Control Tower enables enterprises to automatically find, catalog, and manage AI assets across cloud platforms through AI connections.

    AI connections setup can be accessed from Configurations page in AI Control Tower.