AI assets- Managed and Unmanaged
Summarize
Summary of AI assets- Managed and Unmanaged
In the AI Control Tower Australia release, ServiceNow customers can manage AI assets by designating them as either managed or unmanaged directly from the AI asset inventory list. This distinction controls the level of governance, monitoring, and lifecycle management applied to each asset.
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Key Features
- AI Asset List: Assets are organized by attributes such as display name, provider, vendor, management status, state, and risk classification.
- Managed vs. Unmanaged Status:
- Unmanaged assets are the default status and lack access to governance, security, risk classification, and lifecycle controls.
- Managed assets gain full AI Control Tower capabilities, including governance, lifecycle management, value assessment, risk classification, monitoring, security, and privacy controls.
- Transitioning Asset Status:
- To mark an unmanaged asset as managed, select it and choose “Move to Managed” from the inventory list, which opens a dialog with asset details and initiates governance capabilities.
- To mark a managed asset as unmanaged, select it and click “Unmanage,” which cancels active workflows and governance processes, and excludes the asset from value tracking.
- Upgrade Behavior: Upon upgrading from pre-March to post-March releases, existing active assets are automatically set to managed once. Newly added or discovered assets post-upgrade remain unmanaged by default.
- Data Collection: Usage and observability data are collected for both managed and unmanaged assets; however, unmanaged assets’ data are excluded from AI Control Tower evaluations and governance.
- AI Steward Review: Initiating a steward review on an unmanaged asset automatically transitions it to managed status, activating lifecycle processes.
- Automation Rules: Assets can be automatically designated as managed based on defined criteria via automation rules, streamlining asset governance.
Practical Implications for ServiceNow Customers
Designating AI assets as managed enables comprehensive governance, risk management, and enhanced visibility into asset lifecycle and value, which is critical for maintaining compliance and security. Unmanaged assets remain outside of governance processes but still provide observational data, allowing customers to decide which assets require active management. Upgrades simplify management by automatically managing existing assets, reducing manual effort. Automation rules further facilitate efficient asset classification and governance enforcement.
Learn about managing how the AI assets are managed and unmanaged.
AI assets list
AI assets are presented in a list format and organized by display name, provider, vendor, managed by, state, status, asset state, asset status, and risk classification.
Starting with the AI Control Tower AI Control Tower Australia release, you can designate assets as managed or unmanaged directly from the inventory list. By default, all assets in AI Control Tower are Unmanaged.
Unmanaged asset to Managed asset
When an unmanaged asset is marked as managed, it gains access to AI Control Tower capabilities such as governance, lifecycle, value assessment, risk classification, monitoring and evaluation, security, and privacy controls.
From the AI asset inventory, select an asset and click Move to Managed. A dialog box will open with asset state details and the information. ''Managed assets are actively monitored and governed, which improves your inventory visibility''
Managed asset to Unmanaged asset
When a managed asset is marked as unmanaged, it loses access to AI Control Tower capabilities such as governance, lifecycle, value assessment, risk classification, monitoring and evaluation, security and privacy controls.
From the AI asset inventory managed list, select an asset and click Unmanage. A dialog box will open with asset state details and the following information.
Once you Unmanage these AI system:
- Any active workflows, tasks, and governance processes using them will be canceled
- They won't be considered for value tracking
Upgrade
When you upgrade from a pre-March release to a post-March release, AI Control Tower automatically updates the managed status of all existing active assets to managed.
- This automatic status update occurs once after the upgrade and does not repeat on subsequent upgrades.
- Now Assist only users aren't affected as their ServiceNow assets remain unmanaged by default, which is consistent with existing behavior.
- Assets added or discovered after the upgrade remain in unmanaged status and this is consistent with the existing behavior.
- AI Control Tower continues to collect and retain usage and observability data for both managed and unmanaged assets.
- Data, calculations, and evaluations for unmanaged assets are excluded from the AI Control Tower experience across all pillars.
- Guidance on data access and storage for unmanaged assets is available to help prevent unauthorized use.
Automation rules automatically designate AI assets as managed based on defined criteria. For information, see Automation rules