Using ServiceNow AI Lens

If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.

Using ServiceNow AI Lens overview

Use ServiceNow AI Lens to do the following tasks:

• Create or update a record directly from your browser by capturing your screen — no installation required. For more information, see Create a record directly from your browser or Update a record directly from your browser.
• Create a record in the ServiceNow instance by auto-filling data that is scanned from captured images or extracted from the files that you upload. For more information, see Create a record in an instance by using ServiceNow AI Lens.
• Update an existing record in the ServiceNow instance by auto-filling data that is scanned from captured images or extracted from the files that you upload. For more information, see Update a record in an instance by using ServiceNow AI Lens.
• Trigger ServiceNow AI Lens in the context of Lens actions to auto-fill a form on the ServiceNow instance or view preview of extracted data. For more information, see Trigger ServiceNow AI Lens from the desktop app.
• Autofill the fields in a catalog item request form in the Service Portal. Launch ServiceNow AI Lens from the catalog item request form, then scan and extract data from artifacts such as Excel files, emails, or images of handwritten notes. For more information, see Auto-fill catalog item form in the Service Portal.
• Scan visual data, such as handwritten texts and notes, images, applications, and websites. You can use ServiceNow AI Lens as a standalone application to preview the generated outcome according to the instructions that you provide. For more information, see Extract and analyze data with ServiceNow AI Lens desktop app.
• Extract and analyze data from the files that you upload, and show the outcome of the analysis as a preview. For more information, see Extract and analyze data with ServiceNow AI Lens desktop app.
• Trigger ServiceNow AI Lens in the context of Lens actions from a Virtual Agent conversation. For more information, see Extract and analyze data using ServiceNow AI Lens from Virtual Agent.