Value tab in AI Control Tower

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Use the Value dashboard page to gain insights into the value realized from multiple types of AI in your organization.

    The Value dashboard page contains visualizations that help you assess the value of your AI assets. Creator skills are included in the Value dashboard page. Value metrics for creator skills are aggregated across non-production and production instances.

    Note:
    Depending on your license, you have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Figure 1. Value tab in AI Control Tower
    Value tab in AI Control Tower.
    Note:
    Starting with the March 2026 release, the Value dashboard displays insights and value calculations only for managed AI assets within your selected time period. To view insights for unmanaged assets, reconfigure them as managed assets. For AI assets that were previously managed and later reconfigured as unmanaged, the system calculates values only through the date of their status change to unmanaged.

    The indicators on the dashboard are based on the value templates associated with each AI asset. See Using value templates for more information.

    Top 5 AI systems by value
    This area of the dashboard shows the five AI systems that generated most value (in hrs).
    Figure 2. Top 5 AI systems by value
    Top 5 AI systems by value.
    Productivity
    This area of the dashboard shows the estimated productivity gains (in hours) in the selected period as a result of using various AI assets.
    Figure 3. Productivity
    Productivity indicator.
    Average AI users
    This area of the dashboard shows the average unique users who used an AI asset in the selected date range.
    Figure 4. Average AI users
    Average AI users.
    Top 5 AI assets by value (in hrs)
    This area of the dashboard shows the top 5 AI assets that delivered the most value to the users in the selected date range.
    Figure 5. Top 5 AI assets by value (in hrs)
    Top 5 AI assets by value in hours.

    Daily updates

    Daily AI actions
    This area of the dashboard shows the number of AI actions per each AI asset.
    Figure 6. Daily AI actions
    Daily AI actions.
    Daily unique users
    This area of the dashboard shows the number of daily unique users per each AI asset.
    Figure 7. Daily unique users
    Daily unique users.
    Top 5 AI systems by value
    This area of the dashboard shows the daily value delivered (in Mins) by the top 5 AI systems.
    Figure 8. Top 5 AI systems by value (in Mins)
    Top 5 AI systems by value in hours.

    All systems

    System summary
    This area of the dashboard lists all the AI systems along with details of users and productivity gained.
    Figure 9. System summary
    AI system summary.