Components installed with ServiceNow AI Lens

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Several types of components are installed with the activation of the ServiceNow AI Lens plugin, including user roles.

    Roles installed

    Role title [name] Description Contains roles
    Lens user [lens_user] Enables you to use ServiceNow AI Lens. sn_nowassist_admin.user
    Lens admin [lens_admin] Enables you to configure lens actions. lens_user

    Tables installed

    Table Description
    Lens Execution (lens_execution) Whenever a record is created or updated by using ServiceNow AI Lens, a record is created in the execution table. This record includes details such as the table from which the UI action is clicked and the editable fields on the form, which are then passed to the Lens app.
    Note:
    You can view only records created for or assigned to your user account.
    Lens Transaction (lens_transaction) If a user performs the analyze action on the ServiceNow AI Lens app, the response received from the large language model (LLM) is stored in the transaction table.
    Note:
    You can view only records created for or assigned to your user account.