Update the incident

Update the incident record using either a PUT or PATCH function.

Avant de commencer

Role required: admin, web_service_admin, or rest_api_explorer

Pourquoi et quand exécuter cette tâche

Use the REST API Explorer to send the following request:

PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true

Procédure

1. In the top-left of the REST API Explorer, click Modify a record (PUT) or Update a record (PATCH).
2. In the Path Parameters section, select the Incident (incident) table.
3. In the sys_id field, enter the sys_id of the record you created.
4. In the Request Body section, click Add a field.
5. Select the Short description field and specify a new value.
6. Click Send.

   The response indicates the Status code and Execution time (in milliseconds) of the request.

   

7. Verify that the Response Body contains the updated short_description value.