update

Updates an existing record in the targeted table in the URL, identified by the mandatory sys_id field.

Input fields

All fields from the targeted table, excluding system fields, which will be used for updating the existing record. The sys_id field is used to locate the existing record.

Output fields

Returns the sys_id of the record that was updated.

Sample SOAP messages

Sample SOAP request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="http://www.service-now.com/incident">
   <soapenv:Header/>
   <soapenv:Body>
      <inc:update>
         <sys_id>46e18c0fa9fe19810066a0083f76bd56</sys_id>
         <short_description>this is updated</short_description>
      </inc:update>
   </soapenv:Body>
</soapenv:Envelope>

Sample SOAP response

<soapenv:Envelope xmlns:inc="http://www.service-now.com/incident" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
   <soapenv:Header/>
   <soapenv:Body>
      <updateResponse>
         <sys_id>46e18c0fa9fe19810066a0083f76bd56</sys_id>
      </updateResponse>
   </soapenv:Body>
</soapenv:Envelope>

Language-specific sample messages

For language-specific update samples, refer to the following topics:

Perl SOAP::Lite

Java Apache Axis2

Microsoft .NET

Python