StateManagementScriptableApi - Global

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 6 minutes de lecture

    • The StateManagementScriptableApi provides a set of methods for manipulating configuration item (CI) operational states and applying CI actions.

    The StateManagementScriptableApi methods adhere to restrictions and allowances specified by not allowed CI actions, compatible CI actions, and not allowed operational transitions. If a method attempts to perform a restricted operation, the operation is blocked, an error is logged, and a task is created if appropriate.

    The StateManagementScriptableApi methods are static methods. You access the methods using the SNC.StateManagementScriptableApi global object.

    StateManagementScriptableApi - addBulkCIAction(String requestorId, String sysIdList, String ciActionName, String ciActionListOld, String leaseTime)

    Add a CI action to a list of CIs.

    Tableau 1. Parameters
    Name Type Description
    requestorId String A sys_id of a workflow context, or the GUID returned from the registerOperator() method.
    sysIdList String A list comma separated list of CI sys_ids.
    ciActionName String The CI action name.
    ciActionListOld String (Optional) A comma separated list of old CI actions that all CIs should be in.
    leaseTime String (Optional) Time duration for which the lease is valid for specified CI Action. In the format HH:MM:SS.
    Tableau 2. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • result - true if the action is set for all CIs in the list; otherwise, false.
    • errors - list of errors.

    StateManagementScriptableApi - extendCIActionLease( String requestorId, String ciSysId, String ciActionName, String leaseTime)

    Extend the CI-action-lease time for the registered user. If the previous lease has expired, the new lease time starts now.

    Tableau 3. Parameters
    Name Type Description
    requestorId String A sys_id of a workflow context, or the GUID returned from the registerOperator() method.
    ciSysId String The CI's sys_id.
    ciActionName String The CI action name.
    leaseTime String Time duration for which the lease is valid for specified CI Action. In the format HH:MM:SS.
    Tableau 4. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • result - true if the lease time has been set.
    • errors - list of errors.

    StateManagementScriptableApi - getCIActions(String ciSysId)

    Returns a list of active CI actions for the specified CI.

    Tableau 5. Parameters
    Name Type Description
    ciSysId String Sys_id of the CI.
    Tableau 6. Returns
    Type Description
    String A JSON formatted string with name-value pairs.
    Possible values:
    • ciActions - Comma-separated list of active CI actions for the CI, or no_active_action.
    • errors - List of errors.

    The following example shows how to get active actions for a list of configuration items.

    // Store sys_ids of configuration items for which to get data
var CIArray = ["a9c0c8d2c6112276018f7705562f9cb0","0c43bc4fc61122750182c132411702f2","46bbf419a9fe1981009802288c1eb79d","46a4381ca9fe1981005c3e99af3cd164","0c43bcbdc61122750182c132e9b6565d"];

var output = '';

// looping above array to fetch each sys_id and passing to method
for(var i=0; i < CIArray.length; i++) {

  // passing sys_id of CI stored in array to method
  output = SNC.StateManagementScriptableApi.getCIActions(CIArray[i]);

  // print a JSON formatted string with name-value pairs
  gs.print(output);
}

    Output:

    {"ciActions":["no_active_action"],"result":true}
{"ciActions":["no_active_action"],"result":true}
{"ciActions":["no_active_action"],"result":true}
{"ciActions":["no_active_action"],"result":true}
{"ciActions":["no_active_action"],"result":true}

    StateManagementScriptableApi - getOperationalState(String ciSysId)

    Returns the operational state of the CI.

    Tableau 7. Parameters
    Name Type Description
    ciSysId String Sys_id of the CI.
    Tableau 8. Returns
    Type Description
    String A JSON formatted string with name-value pairs.
    Possible values:
    • ciActions - String choice values of the operational_status field, or UNKNOWN.
    • errors - List of errors.

    The following example shows how to get the operational states of a list of specified configuration items.

    // Store sys_ids of configuration items for which to get the operational state.
var CIArray = ["0c43bc4fc61122750182c132411702f2","46bbf419a9fe1981009802288c1eb79d","46a4381ca9fe1981005c3e99af3cd164","0c43bcbdc61122750182c132e9b6565d","a9c0c8d2c6112276018f7705562f9cb0"];

var output = '';

// Loop the array to fetch each sys_id and pass to the method.
for(var i=0;i<CIArray.length;i++) {
  // Pass sys_id of CI stored in array to the method  
  output = SNC.StateManagementScriptableApi.getOperationalState(CIArray[i]); 

  // prints a JSON formatted string with name-value pairs
  gs.print(output);
}

    Output:

    *** Script: {"operationalState":"Operational","result":true}
*** Script: {"operationalState":"Operational","result":true}
*** Script: {"operationalState":"Operational","result":true}
*** Script: {"operationalState":"Operational","result":true}
ci_state_management                        : INVALID_SYS_ID: Invalid sys_id [a9c0c8d2c6112276018f7705562f9cb0]: no thrown error
*** Script: {"errors":[{"error":"INVALID_SYS_ID","message":"Invalid sys_id [a9c0c8d2c6112276018f7705562f9cb0]"}],"operationalState":"unknown","result":false}

    StateManagementScriptableApi - isCompatibleCIAction(String actionName, String otherActionName)

    Determines if the two specified actions are compatible.

    Tableau 9. Parameters
    Name Type Description
    actionName String A CI action name
    otherActionName String A CI action name
    Tableau 10. Returns
    Type Description
    Boolean Returns true if the two specified CI actions are compatible.

    StateManagementScriptableApi - isLeaseExpired(String requestorId, String ciSysId, String ciActionName)

    Determines if the lease has expired for the requestor of a specified CI Action.

    Tableau 11. Parameters
    Name Type Description
    requestorId String A sys_id of a workflow context, or the GUID returned from the registerOperator() method.
    ciSysId String The CI's sys_id.
    ciActionName String Name of the CI action.
    Tableau 12. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • result - true if the user's lease has expired.
    • errors - list of errors.

    StateManagementScriptableApi - isNotAllowedAction(String ciType, String opsLabel, String actionName)

    For a type of CI, determine if a CI action is not allowed for an operational state.

    Tableau 13. Parameters
    Name Type Description
    ciType String The CI type
    opsLabel String The operational state
    actionName String The CI action name
    Tableau 14. Returns
    Type Description
    Boolean Returns true if the action is not allowed on the specified CI type in the specified operational state.

    StateManagementScriptableApi - isNotAllowedOpsTransition(String ciType, String opsLabel, String transitionOpsLabel)

    For a type of CI, determine if an operational state transition is not allowed.

    Tableau 15. Parameters
    Name Type Description
    ciType String The CI type
    opsLabel String The label of the beginning operational state.
    transitionOpsLabel String The label of the ending operational state.
    Tableau 16. Returns
    Type Description
    Boolean Returns true if specified operational state transition is not allowed on the specified CI type.

    StateManagementScriptableApi - isValidRequestor(String requestorId)

    Determines if the specified requestor is a valid active workflow user or a registered user.

    Tableau 17. Parameters
    Name Type Description
    requestorId String Sys_id of a workflow context or the GUID returned from the registerOperator() method.
    Tableau 18. Returns
    Type Description
    String JSON formatted name-value pairs.
    Possible values:
    • result - true if the requestorId is valid.
    • errors - list of errors.

    This example show how to use the isValidRequestor() method to check if an operator is a registered user.

    var output = SNC.StateManagementScriptableApi.registerOperator();
var jsonUtil = new JSON();
var result = jsonUtil.decode(output);
var requestorId = result.requestorId; // Fetching requestorId

output = SNC.StateManagementScriptableApi.isValidRequestor(requestorId);
gs.info(output);

    Output:

    {"result":true}

    StateManagementScriptableApi - registerOperator()

    Registers an operator for a non-workflow user.

    Tableau 19. Parameters
    Name Type Description
    None
    Tableau 20. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • requestorid - Registered user GUID that is used to set CI Action/operational states.
    • result - true if successfully registered.
    • errors - list of errors.
    		 
    
var output = SNC.StateManagementScriptableApi.registerOperator();
var jsonUntil = new JSON();
var result = jsonUntil.decode(output);
var requestorId = result.requestorId;

    StateManagementScriptableApi - removeBulkCIAction(String requestorId, String sysIdList, String ciActionName)

    Removes a CI action for a list of CIs.

    Tableau 21. Parameters
    Name Type Description
    requestorId String A sys_id of a workflow context, or the GUID returned from the registerOperator() method.
    sysIdList String A comma separated list of CI sys_ids
    ciActionName String The CI action name
    Tableau 22. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • result - true if the action is removed for all CIs in the list; otherwise, false.
    • errors - list of errors.

    StateManagementScriptableApi - setBulkCIOperationalState(String requestorId, String sysIdList, String opsLabel, String opsStateListOld)

    Set the operational state for list of CIs.

    Tableau 23. Parameters
    Name Type Description
    requestorId String A sys_id of a workflow context, or the GUID returned from the registerOperator() method.
    sysIdList String A comma separated list of CI sys_ids.
    opsLabel String This is the string label of an operational_status choice.
    opsStateListOld String (Optional) A comma separated list of old CI states that all CIs should be in.
    Tableau 24. Returns
    Type Description
    String A JSON formatted string with name-value pairs for
    • result - true if the state is set for all CIs in the list; otherwise, false.
    • errors - list of errors.
    		 
    var output = SNC.StateManagementScriptableApi.registerOperator();
var jsonUntil = new JSON();
var result = jsonUtil.decode(output);
var requestorId = result.requestorId;

// list of sys_ids to update
var sys_ids;

// Set list of sys_ids's Operational State to 'Repair in Progress'
output = SNC.StateManagementScriptableApi.setBulkCIOperationalState(requestorId, sys_ids,'Repair in Progress');
gs.print(output);

    StateManagementScriptableApi - unregisterOperator( String requestorId)

    Unregisters an operator for non-workflow users.

    Tableau 25. Parameters
    Name Type Description
    requestorId String Sys_id of a workflow context or the GUID returned from the registerOperator() method.
    Tableau 26. Returns
    Type Description
    String JSON formatted name-value pairs.
    Possible values:
    • result - true if successfully unregistered
    • errors - list of errors.

    This example show how to use the unregisterOperator() method to unregister a registered user.

    var output = SNC.StateManagementScriptableApi.registerOperator();
var jsonUtil = new JSON();
var result = jsonUtil.decode(output);
var requestorId = result.requestorId; // Fetching requestorId

output = SNC.StateManagementScriptableApi.unregisterOperator(requestorId);
gs.info(output);

    Output:

    {"result":true}