Technical Service Qualification Open API

Rversion finale: Australia

Mis à jour 12 mars 2026

46 minutes de lecture

The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.

This API is a ServiceNow implementation of the TMF645 Service Qualification API REST Specification. For more information about service qualification requests, see Service qualification requests.

The Technical Service Qualification Open API is provided within the sn_ord_qual_mgmt namespace and requires the following plugins:

Product Catalog Management Core [com.sn_prd_pm]
Product Catalog Advanced [com.sn_prd_pm_adv]
Order Qualification Management [com.sn_ord_qual_mgmt]
Order Management for Telecom, Media & Tech [com.sn_tmt_core]
Telecom Core [com.sn_tmt_core]

The sn_ind_tmt_orm.order_integrator role is required to use this API.

Technical Service Qualification Open API - GET sn_ord_qual_mgmt/qualification/checkServiceQualification/{id}

Retrieves a technical qualification request that is associated with a given customer order ID.

This endpoint retrieves order information from the following tables:

Customer Order [sn_ind_tmt_orm_order]
Order Line Item [sn_ind_tmt_orm_order_line_item]

URL format

Default URL: /api/sn_ord_qual_mgmt/qualification/checkServiceQualification/{id}

Supported request parameters

Tableau 1. Path parameters
Name	Description
id	Sys_id of the qualification customer order to retrieve. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]

Tableau 2. Query parameters
Name	Description
None

Tableau 3. Request body parameters (XML or JSON)
Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Tableau 4. Request headers
Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Tableau 5. Response headers
Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Tableau 6. Status codes

200	Successful. The request was successfully processed.
400	Bad Request. A bad request type or malformed request was detected.
404	Not found. The requested item wasn't found.

Response body parameters (JSON or XML)


Name	Description
id	Sys_id of the qualification customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
href	Relative link to the qualification order record. Data type: String
description	Description of the qualification request which is fetched from the short_description field of the customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
externalId	External ID of the customer order. Data type: String Table: in the external_id field of the Customer Order [sn_ind_tmt_orm_order] table.
qualificationResult	Qualification status of the result field of the customer order. Possible values: alternate none pending qualified unqualified Data type: String
state	State of customer order from the status field of customer order. Data type: String
@type	Part of TMF Open API standard. Annotation for the qualification. This value is always `CheckServiceQualification`. This information is not stored. Data type: String
checkServiceQualificationDate	Date and time the qualification request that was created from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
effectiveQualificationDate	Effective qualification date fetched from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
expectedQualificationDate	Stores the expected qualification date. Persisted in expected_end_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
relatedParty	List of contacts for the qualification request. Each contact is an object in the array. Data type: Array of Objects `"relatedParty": [ { "id": "String", "name": "String", "@referredType": "String", "@type": "String" } ]`
relatedParty.id	Sys_id or external_id of the account, customer contact, or consumer associated with the order. Data type: String Table: Account [customer_account] table, Contact [customer_contact] table, or Consumer [csm_consumer]
relatedParty.name	Name of the account, customer, or consumer. Data type: String
relatedParty.@type	Part of TMF Open API standard. Annotation for the order line item contact. This value is always `RelatedParty`. This information is not stored. Data type: String
relatedParty.@referredType	Type of related party. Possible values: Consumer Customer CustomerContact Data type: String
serviceQualificationItem	List of service qualification items containing information about location, service information, and service characteristics. Stored as order line items for the customer order. Data type: Array of Objects `"serviceQualificationItem": [ { "id": "String", "action": "String", "expectedServiceAvailabilityDate": "Number", "service": {Object}, "@type": "String" } ]`
serviceQualificationItem.id	ID of the qualification item. Data type: String Stored in: The external_id field of customer order line item in the Order Line Item [sn_ind_tmt_orm_order_line_item] table.
serviceQualificationItem.qualificationResult	Result of qualification item. Stored in the ‘result’ field of customer order line item. Possible values: alternate none pending qualified unqualified Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.state	State of qualification item derived from the ‘status’ field of customer order line item. Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.quantity	Quantity of qualification item derived from the ‘quantity’ field of customer order line item. Data type: Number Table:Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.@type	Part of TMF Open API standard. Annotation for the qualification item. This value is always ServiceQualificationItem. This information is not stored. Data type: String
serviceQualificationItem.service	Service information which includes details about location (place), service specifications, and service characteristics. Data type: Object `"service": { "@type": "String", "place": [Array], "serviceCharacteristic": [Array], "serviceSpecification": {Object} }`
serviceQualificationItem.service.@type	Part of TMF Open API standard. Annotation for the service. This value is always `Service`. This information is not stored. Data type: String
serviceQualificationItem.service.place	Location information for the service qualification item. Data type: Array of Objects Remarque : This array can contain only one location. `"place": [ { "id": "String", "name": "String", "@referredType": "String" } ]`
serviceQualificationItem.service.place.id	Sys_id of the location. Data type: String Table: Location [cmn_location]
serviceQualificationItem.service.place.name	Name of the location. Not verified against an entry in the Location [cmn_location] table. Data type: String
serviceQualificationItem.service.place.@type	Part of TMF Open API standard. Annotation for Service. This value is always `GeographicSite`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceSpecification	Service specification details for the qualification item. Data type: Array of Objects `"serviceSpecification": { "id": "String", "internalVersion": "Number", "internalId": "String", "name": "String" "@type": "ServiceSpecification" "version": "String", }`
serviceQualificationItem.service.serviceSpecification.id	External ID or initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.name	Name of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.version	External version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.internalVersion	Internal version of the service specification. Data type: Number
serviceQualificationItem.service.serviceSpecification.internalId	Initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceCharacteristic	List of service characteristics. Data type: Array of objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem.service.serviceCharacteristic.valueType	Value type of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.name	Name of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.value	Value of the characteristic. Data type: String
ServiceQualificationItem.alternateServiceProposal	Alternate service proposal for the qualification order. Data type: String Stored in: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.id	Sys_id of the alternate proposal record. Data type: String Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.alternateServiceAvailabilityDate	The available_date field value of the alternate proposal entry in the Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal] table. Data type: String
serviceQualificationItem.alternateServiceProposal.alternateService	Service information represented by the alternate proposal. Data type: Object
serviceQualificationItem.alternateServiceProposal.alternateService.serviceSpecification	Service specification of the alternate proposal persisted in specification. Data type: Object Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.id	External ID or initial version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.name	Name of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.version	External version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalVersion	Internal version of the alternate service specification. Data type: Number
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalId	Initial version of the alternate service specification. Data type: String
ServiceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic	List of service characteristics for the alternate service proposal. Data type: Array of Objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.valueType	Value type of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.name	Name of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.value	Value of the alternate service characteristic. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason	List of service eligibility unavailability reasons to explain why the service is not available. Data type: Array Stored in: The unavailability_reason field of the Domain Order [sn_ind_tmt_orm_domain_order] table.
serviceQualificationItem.eligibilityUnavailabilityReason.code	Service eligibility unavailability reason code. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason.label	Service eligibility unavailability reason label. Data type: String

Sample cURL request

The following example retrieves an entire specific qualification order associated with a given Sys_id of a qualification customer order.

curl -location --request GET "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/4b5aa0a538b31110f877c8d44c4b8947" \ 
--user "username":"password"

Response:

[
  {
    "id": "001b359545371150f877e0588eca21ca",
    "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/001b359545371150f877e0588eca21ca",
    "description": "check service qualification illustration",
    "externalId": "CSQ1",
    "qualificationResult": "none",
    "state": "new",
    "@type": "CheckServiceQualification",
    "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
    "relatedParty": [
      {
        "id": "eaf68911c35420105252716b7d40ddde",
        "name": "Sally Thomas",
        "@type": "RelatedParty",
        "@referredType": "CustomerContact"
      },
      {
        "id": "ffc68911c35420105252716b7d40dd55",
        "name": "Funco Intl",
        "@type": "RelatedParty",
        "@referredType": "Customer"
      },
      {
        "id": "59f16de1c3b67110ff00ed23a140dd9e",
        "name": "Funco External",
        "@type": "RelatedParty",
        "@referredType": "Consumer"
      }
    ],
    "serviceSpecification": {
      "id": "91478553b7969910ff00f203ae11a97d",
      "name": "Broadband Service",
      "version": "",
      "internalVersion": "1",
      "internalId": "91478553b7969910ff00f203ae11a97d",
      "@type": "ServiceSpecification"
    },
    "place": {
      "id": "5671dd2ec3a53010188473ce3640dd81",
      "name": "3000 Main Street, Santa Clara, CA",
      "@referredType": "GeographicSite"
    },
    "expectedQualificationDate": "2022-10-11T15:20:39.000Z"
  },
  {
    "id": "0236b75145fb1150f877e0588eca2145",
    "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/0236b75145fb1150f877e0588eca2145",
    "description": "check service qualification illustration",
    "externalId": "CSQ1",
    "qualificationResult": "none",
    "state": "new",
    "@type": "CheckServiceQualification",
    "checkServiceQualificationDate": "2022-12-15T08:57:50.000Z",
    "relatedParty": [
      {
        "id": "eaf68911c35420105252716b7d40ddde",
        "name": "Sally Thomas",
        "@type": "RelatedParty",
        "@referredType": "CustomerContact"
      },
      {
        "id": "ffc68911c35420105252716b7d40dd55",
        "name": "Funco Intl",
        "@type": "RelatedParty",
        "@referredType": "Customer"
      },
      {
        "id": "59f16de1c3b67110ff00ed23a140dd9e",
        "name": "Funco External",
        "@type": "RelatedParty",
        "@referredType": "Consumer"
      }
    ],
    "serviceQualificationItem": [
      {
        "id": "110",
        "qualificationResult": "none",
        "state": "new",
        "quantity": "1",
        "@type": "ServiceQualificationItem",
        "service": {
          "@type": "Service",
          "serviceCharacteristic": [
            {
              "name": "Fiber Speed",
              "valueType": "choice",
              "value": "1Gbps"
            }
          ],
          "serviceSpecification": {
            "id": "4d2b5799457b1150f877e0588eca2116",
            "name": "CFS3",
            "version": "",
            "internalVersion": "1",
            "internalId": "4d2b5799457b1150f877e0588eca2116",
            "@type": "ServiceSpecification"
          },
          "place": {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "3000 Main Street, Santa Clara, CA",
            "@referredType": "GeographicSite"
          }
        }
      },
      {
        "id": "130",
        "qualificationResult": "none",
        "state": "new",
        "quantity": "1",
        "@type": "ServiceQualificationItem",
        "service": {
          "@type": "Service",
          "serviceCharacteristic": [
            {
              "name": "Wireless Speed",
              "valueType": "choice",
              "value": "100 Mbps"
            }
          ],
          "serviceSpecification": {
            "id": "28733d1d45f31150f877e0588eca2163",
            "name": "CFS2",
            "version": "",
            "internalVersion": "1",
            "internalId": "28733d1d45f31150f877e0588eca2163",
            "@type": "ServiceSpecification"
          },
          "place": {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "3000 Main Street, Santa Clara, CA",
            "@referredType": "GeographicSite"
          }
        }
      },
      {
        "id": "100",
        "qualificationResult": "none",
        "state": "new",
        "quantity": "1",
        "@type": "ServiceQualificationItem",
        "service": {
          "@type": "Service",
          "serviceCharacteristic": [
            {
              "name": "Speed",
              "valueType": "choice",
              "value": ""
            }
          ],
          "serviceSpecification": {
            "id": "b3933d9d45f31150f877e0588eca21fc",
            "name": "Access Service",
            "version": "",
            "internalVersion": "1",
            "internalId": "b3933d9d45f31150f877e0588eca21fc",
            "@type": "ServiceSpecification"
          },
          "place": {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "3000 Main Street, Santa Clara, CA",
            "@referredType": "GeographicSite"
          }
        }
      },
      {
        "id": "120",
        "qualificationResult": "none",
        "state": "new",
        "quantity": "1",
        "@type": "ServiceQualificationItem",
        "service": {
          "@type": "Service",
          "serviceCharacteristic": [
            {
              "name": "DSL Speed",
              "valueType": "choice",
              "value": "500 Mbps"
            }
          ],
          "serviceSpecification": {
            "id": "1d43f91d45f31150f877e0588eca21cd",
            "name": "CFS1",
            "version": "",
            "internalVersion": "1",
            "internalId": "1d43f91d45f31150f877e0588eca21cd",
            "@type": "ServiceSpecification"
          },
          "place": {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "3000 Main Street, Santa Clara, CA",
            "@referredType": "GeographicSite"
          }
        }
      }
    ],
    "expectedQualificationDate": "2022-10-11T15:20:39.000Z"
  }
]

Technical Service Qualification Open API - GET sn_ord_qual_mgmt/qualification/checkServiceQualification

Retrieves a list of all technical qualification requests.

This endpoint retrieves order information from the following tables:

Customer Order [sn_ind_tmt_orm_order]
Order Line Item [sn_ind_tmt_orm_order_line_item]

This endpoint returns 20 records by default but can return a maximum of 100 records. Use query filters to narrow results according to status, field name(s), description, and qualification result.

URL format

Default URL: /api/sn_ord_qual_mgmt/qualification/checkServiceQualification

Supported request parameters

Tableau 7. Path parameters
Name	Description
None

Tableau 8. Query Parameters
Parameter	Description
description	Filters qualification orders by the 'short_description' field of the customer order. Only orders with a short description matching the value of this parameter are returned in the response. Data type: String
fields	List of field names to return in the response. Invalid fields are ignored. If this parameter is not provided in the request, all fields are returned. Data type: String, comma separated
limit	Maximum number of records to return. For requests that exceed this number of records, use the offset parameter to paginate record retrieval. Default: 20 Maximum: 100 Data type: Number
qualificationResult	Filters qualification orders by result. Only orders with a result matching the value of this parameter are returned in the response. Data type: String
state	Filters qualification orders by state. Only orders with a state matching the value of this parameter are returned in the response. Data type: String

Tableau 9. Request body parameters (XML or JSON)
Name	Description
None

Headers

Tableau 10. Request headers
Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Tableau 11. Response headers
Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Tableau 12. Status codes
Status code	Description
200	Request successfully processed. Full resource returned in response (no pagination).
206	Partial resource returned in response (with pagination).
400	Bad request. Possible reasons: Invalid path parameter Invalid URI
404	No record found for the filter criteria.

Response body parameters (JSON or XML)


Name	Description
id	Sys_id of the qualification customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
href	Relative link to the qualification order record. Data type: String
description	Description of the qualification request which is fetched from the short_description field of the customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
externalId	External ID of the customer order. Data type: String Table: in the external_id field of the Customer Order [sn_ind_tmt_orm_order] table.
qualificationResult	Qualification status of the result field of the customer order. Possible values: alternate none pending qualified unqualified Data type: String
state	State of customer order from the status field of customer order. Data type: String
@type	Part of TMF Open API standard. Annotation for the qualification. This value is always `CheckServiceQualification`. This information is not stored. Data type: String
checkServiceQualificationDate	Date and time the qualification request that was created from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
effectiveQualificationDate	Effective qualification date fetched from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
expectedQualificationDate	Stores the expected qualification date. Persisted in expected_end_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
relatedParty	List of contacts for the qualification request. Each contact is an object in the array. Data type: Array of Objects `"relatedParty": [ { "id": "String", "name": "String", "@referredType": "String", "@type": "String" } ]`
relatedParty.id	Sys_id or external_id of the account, customer contact, or consumer associated with the order. Data type: String Table: Account [customer_account] table, Contact [customer_contact] table, or Consumer [csm_consumer]
relatedParty.name	Name of the account, customer, or consumer. Data type: String
relatedParty.@type	Part of TMF Open API standard. Annotation for the order line item contact. This value is always `RelatedParty`. This information is not stored. Data type: String
relatedParty.@referredType	Type of related party. Possible values: Consumer Customer CustomerContact Data type: String
serviceQualificationItem	List of service qualification items containing information about location, service information, and service characteristics. Stored as order line items for the customer order. Data type: Array of Objects `"serviceQualificationItem": [ { "id": "String", "action": "String", "expectedServiceAvailabilityDate": "Number", "service": {Object}, "@type": "String" } ]`
serviceQualificationItem.id	ID of the qualification item. Data type: String Stored in: The external_id field of customer order line item in the Order Line Item [sn_ind_tmt_orm_order_line_item] table.
serviceQualificationItem.qualificationResult	Result of qualification item. Stored in the ‘result’ field of customer order line item. Possible values: alternate none pending qualified unqualified Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.state	State of qualification item derived from the ‘status’ field of customer order line item. Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.quantity	Quantity of qualification item derived from the ‘quantity’ field of customer order line item. Data type: Number Table:Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.@type	Part of TMF Open API standard. Annotation for the qualification item. This value is always ServiceQualificationItem. This information is not stored. Data type: String
serviceQualificationItem.service	Service information which includes details about location (place), service specifications, and service characteristics. Data type: Object `"service": { "@type": "String", "place": [Array], "serviceCharacteristic": [Array], "serviceSpecification": {Object} }`
serviceQualificationItem.service.@type	Part of TMF Open API standard. Annotation for the service. This value is always `Service`. This information is not stored. Data type: String
serviceQualificationItem.service.place	Location information for the service qualification item. Data type: Array of Objects Remarque : This array can contain only one location. `"place": [ { "id": "String", "name": "String", "@referredType": "String" } ]`
serviceQualificationItem.service.place.id	Sys_id of the location. Data type: String Table: Location [cmn_location]
serviceQualificationItem.service.place.name	Name of the location. Not verified against an entry in the Location [cmn_location] table. Data type: String
serviceQualificationItem.service.place.@type	Part of TMF Open API standard. Annotation for Service. This value is always `GeographicSite`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceSpecification	Service specification details for the qualification item. Data type: Array of Objects `"serviceSpecification": { "id": "String", "internalVersion": "Number", "internalId": "String", "name": "String" "@type": "ServiceSpecification" "version": "String", }`
serviceQualificationItem.service.serviceSpecification.id	External ID or initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.name	Name of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.version	External version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.internalVersion	Internal version of the service specification. Data type: Number
serviceQualificationItem.service.serviceSpecification.internalId	Initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceCharacteristic	List of service characteristics. Data type: Array of objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem.service.serviceCharacteristic.valueType	Value type of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.name	Name of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.value	Value of the characteristic. Data type: String
ServiceQualificationItem.alternateServiceProposal	Alternate service proposal for the qualification order. Data type: String Stored in: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.id	Sys_id of the alternate proposal record. Data type: String Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.alternateServiceAvailabilityDate	The available_date field value of the alternate proposal entry in the Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal] table. Data type: String
serviceQualificationItem.alternateServiceProposal.alternateService	Service information represented by the alternate proposal. Data type: Object
serviceQualificationItem.alternateServiceProposal.alternateService.serviceSpecification	Service specification of the alternate proposal persisted in specification. Data type: Object Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.id	External ID or initial version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.name	Name of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.version	External version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalVersion	Internal version of the alternate service specification. Data type: Number
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalId	Initial version of the alternate service specification. Data type: String
ServiceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic	List of service characteristics for the alternate service proposal. Data type: Array of Objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.valueType	Value type of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.name	Name of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.value	Value of the alternate service characteristic. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason	List of service eligibility unavailability reasons to explain why the service is not available. Data type: Array Stored in: The unavailability_reason field of the Domain Order [sn_ind_tmt_orm_domain_order] table.
serviceQualificationItem.eligibilityUnavailabilityReason.code	Service eligibility unavailability reason code. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason.label	Service eligibility unavailability reason label. Data type: String

Sample cURL request

The following GET call retrieves all qualification orders for an instance.

curl -location --request GET "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification" \ 
--user "username":"password"

Response:

[{
        "id": "001b359545371150f877e0588eca21ca",
        "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/001b359545371150f877e0588eca21ca",
        "description": "check service qualification illustration",
        "externalId": "CSQ1",
        "qualificationResult": "none",
        "state": "new",
        "@type": "CheckServiceQualification",
        "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
        "relatedParty": [{
                "id": "eaf68911c35420105252716b7d40ddde",
                "name": "Sally Thomas",
                "@type": "RelatedParty",
                "@referredType": "CustomerContact"
            },
            {
                "id": "ffc68911c35420105252716b7d40dd55",
                "name": "Funco Intl",
                "@type": "RelatedParty",
                "@referredType": "Customer"
            },
            {
                "id": "59f16de1c3b67110ff00ed23a140dd9e",
                "name": "Funco External",
                "@type": "RelatedParty",
                "@referredType": "Consumer"
            }
            {
                "id": "59f16de1c3b67110ff00ed23a140dd9e",
                "name": "Funco External",
                "@type": "RelatedParty",
                "@referredType": "Consumer"
            }
        ],
        "serviceSpecification": {
            "id": "91478553b7969910ff00f203ae11a97d",
            "name": "Broadband Service",
            "version": "",
            "internalVersion": "1",
            "internalId": "91478553b7969910ff00f203ae11a97d",
            "@type": "ServiceSpecification"
        },
        "place": {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "3000 Main Street, Santa Clara, CA",
            "@referredType": "GeographicSite"
        }
    }
}],
"expectedQualificationDate": "2022-10-11T15:20:39.000Z"
}, {
    "id": "0236b75145fb1150f877e0588eca2145",
    "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/0236b75145fb1150f877e0588eca2145",
    "description": "check service qualification illustration",
    "externalId": "CSQ1",
    "qualificationResult": "none",
    "state": "new",
    "@type": "CheckServiceQualification",
    "checkServiceQualificationDate": "2022-12-15T08:57:50.000Z",
    "relatedParty": [{
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        }
            {
                "id": "59f16de1c3b67110ff00ed23a140dd9e",
                "name": "Funco External",
                "@type": "RelatedParty",
                "@referredType": "Consumer"
            }
    ],
    "serviceQualificationItem": [{
            "id": "110",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [{
                    "name": "Fiber Speed",
                    "valueType": "choice",
                    "value": "1Gbps"
                }],
                "serviceSpecification": {
                    "id": "4d2b5799457b1150f877e0588eca2116",
                    "name": "CFS3",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "4d2b5799457b1150f877e0588eca2116",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "5671dd2ec3a53010188473ce3640dd81",
                    "name": "3000 Main Street, Santa Clara, CA",
                    "@referredType": "GeographicSite"
                }
            }
        },
        {
            "id": "130",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [{
                    "name": "Wireless Speed",
                    "valueType": "choice",
                    "value": "100 Mbps"
                }],
                "serviceSpecification": {
                    "id": "28733d1d45f31150f877e0588eca2163",
                    "name": "CFS2",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "28733d1d45f31150f877e0588eca2163",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "5671dd2ec3a53010188473ce3640dd81",
                    "name": "3000 Main Street, Santa Clara, CA",
                    "@referredType": "GeographicSite"
                }
            }
        },
        {
            "id": "100",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [{
                    "name": "Speed",
                    "valueType": "choice",
                    "value": ""
                }],
                "serviceSpecification": {
                    "id": "b3933d9d45f31150f877e0588eca21fc",
                    "name": "Access Service",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "b3933d9d45f31150f877e0588eca21fc",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "5671dd2ec3a53010188473ce3640dd81",
                    "name": "3000 Main Street, Santa Clara, CA",
                    "@referredType": "GeographicSite"
                }
            }
        },
        {
            "id": "120",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [{
                    "name": "DSL Speed",
                    "valueType": "choice",
                    "value": "500 Mbps"
                }],
                "serviceSpecification": {
                    "id": "1d43f91d45f31150f877e0588eca21cd",
                    "name": "CFS1",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "1d43f91d45f31150f877e0588eca21cd",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "5671dd2ec3a53010188473ce3640dd81",
                    "name": "3000 Main Street, Santa Clara, CA",
                    "@referredType": "GeographicSite"
                }
            }
        }
    ],
    "expectedQualificationDate": "2022-10-11T15:20:39.000Z"
}
]

Technical Service Qualification Open API - POST sn_ord_qual_mgmt/qualification/checkServiceQualification

Creates a technical service qualification request entity containing a list of qualification items.

The service qualification request is persisted as a customer order with the qualify fulfillment type. Each qualification item is persisted as a customer line order in the Order [sn_ind_tmt_orm_order_line_item] table.

Using this endpoint

You can use this API method for three specific use cases:

Request to qualify a service at a specified address.
Request to qualify a new service at the same location of an existing and active access service.
Request to upgrade or downgrade an existing service.

Each use case requires the same request structure but uses different request parameters. Details about each use case and accepted parameters are provided:

To qualify a service at a specified address, use the place array (serviceQualificationItem.service.place) to provide a specific location and the service specification. You can optionally define additional service characteristics in your request.
To qualify a new service at the same location of an existing and active service, use the referenceServiceInventory object (serviceQualificationItem.service.referenceServiceInventory) instead of the place array. This object allows you to create a request and define service specifications without needing to provide location details. You can optionally define additional service characteristics in your request.
To upgrade or downgrade an existing service, use the serviceInventory object (serviceQualificationItem.service.ServiceInventory) instead of the place array or the referenceServiceInventory object. In this use case, location information and specification details are fetched from an existing service. In your request, define any service characteristics that you wish to change.
For example, say that you want to verify that you can upgrade the download speed of an existing, active service from 100Mb/s to 600Mb/s. In this case, you can use the serviceInventory parameter to define the request by changing the 'Speed' characteristic from 'Low' to 'High'. The API obtains remaining characteristics from the existing service.

To understand how to form your API request per your particular use case, refer to the example calls provided in the Example section of this page.

URL format

Default URL: /api/sn_ord_qual_mgmt/qualification/checkServiceQualification

Supported request parameters

Tableau 13. Path parameters
Name	Description
None

Tableau 14. Query parameters
Name	Description
None

Tableau 15. Request body parameters (XML or JSON)
Parameter	Description
@type	Optional. Part of TMF Open API standard. Annotation for the qualification. This value is always `CheckServiceQualification`. This information is not stored. Data type: String
checkServiceQualificationDate	Optional. The date and time the qualification request was created. Located in the order_date field of the Customer Order [sn_ind_tmt_orm_order] table. If not specified, order_date is set to the current date and time. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ
description	Optional. The description of the qualification request. Located in the ‘short_description’ field of the Customer Order [sn_ind_tmt_orm_order] table. Data type: String Maximum character length: 100
effectiveQualificationDate	Optional. The date that the qualification is effective. Persisted in ‘actual_end_date’ field of the customer order of the Customer Order [sn_ind_tmt_orm_order] table. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ
expectedQualificationDate	Optional. The expected qualification date. Persisted in expected_end_date’ field of the customer order. Located in the Customer Order [sn_ind_tmt_orm_order] table. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ
externalId	Optional. External ID assigned of the customer order. Persisted in the external_id field of the customer order of the Customer Order [sn_ind_tmt_orm_order] table. Data type: String
relatedParty	List of contacts for the qualification request. Each contact is an object in the array. Must list at least one item which contains customer account, customer contact, or consumer account information. Data type: Array of Objects `"relatedParty": [ { "@referredType": "String", "@type": "String", "id": "String", "name": "String" } ]`
relatedParty.@referredType	Type of related party. Possible values: consumer customer customerContact Data type: String
relatedParty.@type	Optional. Part of TMF Open API standard. Annotation for the order line item contact. This value is always `RelatedParty`. This information is not stored. Data type: String
relatedParty.id	The sys_id or external_id, if applicable, of the related party. Located in the Account [customer_account] table, Contact [customer_contact] table, or Consumer [csm_consumer] table. Data type: String
relatedParty.name	Name of the account, customer, or consumer. Data type: String
serviceQualificationItem	List of service qualification items with location, service information, and characteristics. Stored as order line items for the customer order. Must include at least one service qualification item in the list. Data type: Array of objects `"serviceQualificationItem": [{ "@type": "String", "id": "String", "qualificationResult": "String", "quantity": "Number", "service": {Object}, "state": "String" ]`
serviceQualificationItem.@type	Optional. Part of TMF Open API standard. Annotation for qualification item. This value is always `ServiceQualificationItem`. This information is not stored. Data Type: String
serviceQualificationItem.qualificationItemRelationship	Optional. List of relationships with other service qualification items in the same request. This information helps to create order line items with a parent order line item. Data type: Array of objects `"qualificationItemRelationship": [ { "id": "String" "relationshipType": "String" } ]`
serviceQualificationItem.qualificationItemRelationship.id	Required. The ID of the target qualification item in the relationship. Data Type: String
serviceQualificationItem.qualificationItemRelationship.relationshipType	Required. The type of line item relationship. Valid values: HasChild: indicates the child item. HasParent:indicates the parent item. Data Type: String
serviceQualificationItem.quantity	Optional. Quantity of the qualification item. Persisted in the ‘quantity’ field of customer order line item. Data type: Number Default if not specified: 1
serviceQualificationItem.service	Required. Service information which can include such variables as place, service specification, and service characteristics. Data Type: Object `"service": { "@type": "String", "place": [Array], "serviceCharacteristic": [Array], "serviceSpecification": {Object} }`
serviceQualificationItem.service.@type	Optional. Part of TMF Open API standard. Annotation for Service information for qualification item. This value is always `Service`. This information is not stored. Data Type: String
serviceQualificationItem.service.place	Optional. The requested location information for the service qualification item. Located in the Location [cmn_location] table. Remarque : Even though array is supported, it must contain only one location. Data Type: Array of objects `"place": [ { "@type": "String" "id": "String", "name": "String" } ]`
serviceQualificationItem.service.place.@type	Optional. Part of TMF Open API standard. Annotation for Service. This value is always `GeographicSite`. This information is not stored. Data Type: String
serviceQualificationItem.service.place.id	Required. Sys_id of a location in the Location [cmn_location] table. This location ID should be a valid entry in the Location [cmn_location] table. Data Type: String
serviceQualificationItem.service.place.name	Optional. Name of the location. This value is not verified against entries in the Location [cmn_location] table. Data Type: String
serviceQualificationItem.service.referenceServiceInventory	Required. Valid service inventory entity which refers to an active service for the required location. The location information for the qualification order is obtained from this service inventory's location. Important : Use the referenceServiceInventory object to qualify a new service at the same location of an existing and active Access service. To do so, you must also omit the place array and serviceInventory object from your request, otherwise the API returns an error. Data type: Object `"referenceServiceInventory": { "id": "String" }`
serviceQualificationItem.service.referenceServiceInventory.id	Required if using serviceQualificationItem.service.referenceServiceInventory in the request. The sys_id of a valid service inventory entity which refers to an active service for the required location. This information is mentioned only in the order work notes. Data type: String
serviceQualificationItem.service.serviceCharacteristic	Optional. Array of service characteristics. Data Type: Array of objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String", } ]`
serviceQualificationItem.service.serviceCharacteristic.name	Required. Name of the characteristic. Data Type: String
serviceQualificationItem.service.serviceCharacteristic.value	Optional. Value of the characteristic. Part of TMF Open API standard. Annotation for Qualification item. This value is always `ServiceQualificationItem`. This information is not stored. Data Type: String
serviceQualificationItem.service.serviceCharacteristic.valueType	Optional. Value type of the characteristic. Data Type: String
serviceQualificationItem.service.serviceInventory	Optional. Valid service inventory entity which refers to an active service needing an upgrade or downgrade. Important : Use the serviceInventory object for service upgrades or downgrades. To do so, you must omit the place array and referenceServiceInventory object from your request, otherwise the API returns an error. Data type: Object `"serviceInventory": { "id": "String" }`
serviceQualificationItem.service.serviceSpecification	Required. Service specification for the qualification item. Stored in the service_specification field of the customer order line item in the Order Line Item [sn_ind_tmt_orm_order_line_item] table. Service specifications for a qualification item can't be resource-facing. Data Type: Object `"serviceSpecification": { “@type”: ”String”, "id": "String", "name": "String" }`
serviceQualificationItem.service.serviceSpecification.@type	Optional. Part of TMF Open API standard. Annotation for the service specification. This value is always `ServiceSpecification`. This information is not stored. Data Type: String
serviceQualificationItem.service.serviceSpecification.id	Required. External ID or initial version of the service specification. Data Type: String
serviceQualificationItem.service.serviceSpecification.internalVersion	Optional. Internal version of the service specification. Data Type: Number
serviceQualificationItem.service.serviceSpecification.name	Required. Name of the service specification. Data Type: String
serviceQualificationItem.service.serviceSpecification.version	Optional. External version of the service specification. Data Type: String

Headers

Tableau 16. Request headers
Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Tableau 17. Response headers
Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Tableau 18. Status codes
Status code	Description
201	Request successfully processed. Remarque : If there are any issues with the characteristics or characteristics option information, the endpoint stores the following comments in the work notes fields of the associated Customer Order Line Item record similar to existing delivery orders
400	Bad Request. Could be any of the following reasons: Empty payload. Invalid payload: Mandatory field missing: <field name> Invalid payload: Request body missing - Payload was not passed in the request body. Invalid payload: relatedParty is missing. Invalid payload: serviceQualificationItem is missing. Invalid payload: serviceQualificationItem id is missing. Invalid payload: serviceQualificationItem service is missing. Invalid payload: The location information is missing. Please provide place, serviceInventory or referenceServiceInventory. Invalid payload: The specification information is missing, please provide serviceSpecification or serviceInventory. Invalid payload: Service Specification does not exist. Invalid payload: Customer Account does not exist. Invalid payload: Consumer does not exist.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Tableau 19. Elements returned in the response body
Element	Description
id	Sys_id of the qualification customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
href	Relative link to the qualification order record. Data type: String
description	Description of the qualification request which is fetched from the short_description field of the customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
externalId	External ID of the customer order. Data type: String Table: in the external_id field of the Customer Order [sn_ind_tmt_orm_order] table.
qualificationResult	Qualification status of the result field of the customer order. Possible values: alternate none pending qualified unqualified Data type: String
state	State of customer order from the status field of customer order. Data type: String
@type	Part of TMF Open API standard. Annotation for the qualification. This value is always `CheckServiceQualification`. This information is not stored. Data type: String
checkServiceQualificationDate	Date and time the qualification request that was created from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
effectiveQualificationDate	Effective qualification date fetched from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
expectedQualificationDate	Stores the expected qualification date. Persisted in expected_end_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
relatedParty	List of contacts for the qualification request. Each contact is an object in the array. Data type: Array of Objects `"relatedParty": [ { "id": "String", "name": "String", "@referredType": "String", "@type": "String" } ]`
relatedParty.id	Sys_id or external_id of the account, customer contact, or consumer associated with the order. Data type: String Table: Account [customer_account] table, Contact [customer_contact] table, or Consumer [csm_consumer]
relatedParty.name	Name of the account, customer, or consumer. Data type: String
relatedParty.@type	Part of TMF Open API standard. Annotation for the order line item contact. This value is always `RelatedParty`. This information is not stored. Data type: String
relatedParty.@referredType	Type of related party. Possible values: Consumer Customer CustomerContact Data type: String
serviceQualificationItem	List of service qualification items containing information about location, service information, and service characteristics. Stored as order line items for the customer order. Data type: Array of Objects `"serviceQualificationItem": [ { "id": "String", "action": "String", "expectedServiceAvailabilityDate": "Number", "service": {Object}, "@type": "String" } ]`
serviceQualificationItem.id	ID of the qualification item. Data type: String Stored in: The external_id field of customer order line item in the Order Line Item [sn_ind_tmt_orm_order_line_item] table.
serviceQualificationItem.qualificationResult	Result of qualification item. Stored in the ‘result’ field of customer order line item. Possible values: alternate none pending qualified unqualified Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.state	State of qualification item derived from the ‘status’ field of customer order line item. Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.quantity	Quantity of qualification item derived from the ‘quantity’ field of customer order line item. Data type: Number Table:Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.@type	Part of TMF Open API standard. Annotation for the qualification item. This value is always ServiceQualificationItem. This information is not stored. Data type: String
serviceQualificationItem.service	Service information which includes details about location (place), service specifications, and service characteristics. Data type: Object `"service": { "@type": "String", "place": [Array], "serviceCharacteristic": [Array], "serviceSpecification": {Object} }`
serviceQualificationItem.service.@type	Part of TMF Open API standard. Annotation for the service. This value is always `Service`. This information is not stored. Data type: String
serviceQualificationItem.service.place	Location information for the service qualification item. Data type: Array of Objects Remarque : This array can contain only one location. `"place": [ { "id": "String", "name": "String", "@referredType": "String" } ]`
serviceQualificationItem.service.place.id	Sys_id of the location. Data type: String Table: Location [cmn_location]
serviceQualificationItem.service.place.name	Name of the location. Not verified against an entry in the Location [cmn_location] table. Data type: String
serviceQualificationItem.service.place.@type	Part of TMF Open API standard. Annotation for Service. This value is always `GeographicSite`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceSpecification	Service specification details for the qualification item. Data type: Array of Objects `"serviceSpecification": { "id": "String", "internalVersion": "Number", "internalId": "String", "name": "String" "@type": "ServiceSpecification" "version": "String", }`
serviceQualificationItem.service.serviceSpecification.id	External ID or initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.name	Name of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.version	External version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.internalVersion	Internal version of the service specification. Data type: Number
serviceQualificationItem.service.serviceSpecification.internalId	Initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceCharacteristic	List of service characteristics. Data type: Array of objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem.service.serviceCharacteristic.valueType	Value type of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.name	Name of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.value	Value of the characteristic. Data type: String

Use Case 1

The following example shows a simple request containing a single qualification item.

curl -X POST "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification " \ 
-H "Accept: application/json" \ 
-H "Content-Type: application/json" \ 
-u "username":"password" \ 
-d {
  "description": "check service qualification illustration",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z",
  "externalId": "CSQ1",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "service": {
        "@type": "Service",
        "place": [
          {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "Jean Pontus home",
            "@type": "GeographicSite"
          }
        ],
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "Speed",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "91478553b7969910ff00f203ae11a97d",
          "name": "Broadband Service",
          "@type": "ServiceSpecification"
        }
      },
      "@type": "ServiceQualificationItem"
    }
  ],
  "@type": "CheckServiceQualification"
}

Response:

{
  "id": "0b45c47938bf1110f877c8d44c4b895d",
  "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/0b45c47938bf1110f877c8d44c4b895d",
  "description": "check service qualification illustration",
  "externalId": "CSQ1",
  "qualificationResult": "none",
  "state": "new",
  "@type": "CheckServiceQualification",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "qualificationResult": "none",
      "state": "new",
      "quantity": "1",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "Speed",
            "valueType": "choice",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "91478553b7969910ff00f203ae11a97d",
          "name": "Broadband Service",
          "version": "",
          "internalVersion": "1",
          "internalId": "91478553b7969910ff00f203ae11a97d",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      }
    }
  ],
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z"
}

Use Case 2

The following example demonstrates how to request a simple service qualification using an ID to obtain the customer's location with an existing service.

Remarque :

Reference Service Inventory with id = is a product inventory with location = 20220 Bow Willow, Houston,TX

curl -X POST "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification " \ 
-H "Accept: application/json" \ 
-H "Content-Type: application/json" \ 
-u "username":"password" \ 
-d {
  "description": "check service qualification illustration",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z",
  "externalId": "CSQ1",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "service": {
        "@type": "Service",
        "referenceServiceInventory": {
          "id": "f1b2d99e777301108e191e599a5a99d2"
        },
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "Speed",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "91478553b7969910ff00f203ae11a97d",
          "name": "Broadband Service",
          "@type": "ServiceSpecification"
        }
      },
      "@type": "ServiceQualificationItem"
    }
  ],
  "@type": "CheckServiceQualification"
}

Response, where place is populated from referenceServiceInventory in the request.

{
    "id": "1683497138b35110f877c8d44c4b890a",
   "href":"/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/1683497138b35110f877c8d44c4b890a",
    "description": "check service qualification illustration",
    "externalId": "CSQ1",
    "qualificationResult": "none",
    "state": "new",
    "@type": "CheckServiceQualification",
    "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
    "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
    "serviceQualificationItem": [
        {
            "id": "100",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [
                    {
                        "name": "Speed",
                        "valueType": "choice",
                        "value": "High"
                    }
                ],
                "serviceSpecification": {
                    "id": "91478553b7969910ff00f203ae11a97d",
                    "name": "Broadband Service",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "91478553b7969910ff00f203ae11a97d",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "25aba4010a0a0bb3008f329002f12211",
                    "name": "20220 Bow Willow, Houston,TX",
                    "@referredType": "GeographicSite"
                }
            }
        }
    ],
    "effectiveQualificationDate": "2022-12-14T23:44:44.000Z",
    "expectedQualificationDate": "2023-10-11T15:20:39.000Z"
}

Use Case 3

The following example demonstrates how to upgrade a user's broadband service to a higher speed. Service Inventory with id = is a product inventory with Service Specification = ‘Broadband Service’, Location = 20220 Bow Willow, Houston, TX, Characteristics=[{Speed:Medium}].

{
  "description": "check service qualification illustration",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z",
  "externalId": "CSQ1",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "service": {
        "@type": "Service",
        "serviceInventory": {
          "id": "f1b2d99e777301108e191e599a5a99d2"
        },
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "Speed",
            "value": "High"
          }
        ]
      },
      "@type": "ServiceQualificationItem"
    }
  ],
  "@type": "CheckServiceQualification"
}

Response, where place and specification are populated from serviceInventory in the request.

Remarque :

Characteristics are taken from the request payload first, then remaining characteristics (if any) are obtained from serviceInventory.

{
    "id": " db8485b138b35110f877c8d44c4b892b",
    "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/ db8485b138b35110f877c8d44c4b892b",
    "description": "check service qualification illustration",
    "externalId": "CSQ1",
    "qualificationResult": "none",
    "state": "new",
    "@type": "CheckServiceQualification",
    "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
    "relatedParty": [
        {
            "id": "eaf68911c35420105252716b7d40ddde",
            "name": "Sally Thomas",
            "@type": "RelatedParty",
            "@referredType": "CustomerContact"
        },
        {
            "id": "ffc68911c35420105252716b7d40dd55",
            "name": "Funco Intl",
            "@type": "RelatedParty",
            "@referredType": "Customer"
        },
        {
            "id": "59f16de1c3b67110ff00ed23a140dd9e",
            "name": "Funco External",
            "@type": "RelatedParty",
            "@referredType": "Consumer"
        }
    ],
    "serviceQualificationItem": [
        {
            "id": "100",
            "qualificationResult": "none",
            "state": "new",
            "quantity": "1",
            "@type": "ServiceQualificationItem",
            "service": {
                "@type": "Service",
                "serviceCharacteristic": [
                    {
                        "name": "Speed",
                        "valueType": "choice",
                        "value": "High"
                    }
                ],
                "serviceSpecification": {
                    "id": "91478553b7969910ff00f203ae11a97d",
                    "name": "Broadband Service",
                    "version": "",
                    "internalVersion": "1",
                    "internalId": "91478553b7969910ff00f203ae11a97d",
                    "@type": "ServiceSpecification"
                },
                "place": {
                    "id": "25aba4010a0a0bb3008f329002f12211",
                    "name": "20220 Bow Willow, Houston,TX",
                    "@referredType": "GeographicSite"
                }
            }
        }
    ],
    "effectiveQualificationDate": "2022-12-14T23:44:44.000Z",
    "expectedQualificationDate": "2023-10-11T15:20:39.000Z"
}

Use Case 4

Describes the hierarchy of parent and child line items and their relationship types. It demonstrates how multiple line items can be created via the quantity attribute.

curl -X POST "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification " \ 
-H "Accept: application/json" \ 
-H "Content-Type: application/json" \ 
-u "username":"password" \ 
-d {
  "description": "check service qualification illustration",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z",
  "externalId": "CSQ1",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "quantity": 2,
      "qualificationItemRelationship": [
        {
          "relationshipType": "HasChild",
          "id": "110"
        },
        {
          "relationshipType": "HasChild",
          "id": "120"
        },
        {
          "relationshipType": "HasChild",
          "id": "130"
        }
      ],
      "service": {
        "@type": "Service",
        "place": [
          {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "Jean Pontus home",
            "@referredType": "GeographicSite"
          }
        ],
        "serviceCharacteristic": [
          {
            "valueType": "string",
            "name": "Speed",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "b3933d9d45f31150f877e0588eca21fc",
          "name": "Access Service"
        }
      },
      "@type": "ServiceQualificationItem"
    },
    {
      "id": "110",
      "action": "add",
      "expectedServiceAvailabilityDate": "2022-12-10T19:20:39.239Z",
      "qualificationItemRelationship": [
        {
          "relationshipType": "HasParent",
          "id": "100"
        }
      ],
      "service": {
        "@type": "Service",
        "place": [
          {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "Jean Pontus home",
            "@referredType": "GeographicSite"
          }
        ],
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "Fiber Speed",
            "value": "1Gbps"
          }
        ],
        "serviceSpecification": {
          "name": "CFS3",
          "internalVersion": "1",
          "id": "4d2b5799457b1150f877e0588eca2116"
        },
        "state": "new"
      },
      "@type": "ServiceQualificationItem"
    },
    {
      "id": "120",
      "action": "add",
      "qualificationItemRelationship": [
        {
          "relationshipType": "HasParent",
          "id": "100"
        }
      ],
      "expectedServiceAvailabilityDate": "2022-11-12T19:20:39.239Z",
      "service": {
        "@type": "Service",
        "place": [
          {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "Jean Pontus home",
            "@referredType": "GeographicSite"
          }
        ],
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "DSL Speed",
            "value": "500 Mbps"
          }
        ],
        "serviceSpecification": {
          "name": "CF1",
          "internalVersion": "1",
          "id": "1d43f91d45f31150f877e0588eca21cd"
        },
        "state": "new"
      },
      "@type": "ServiceQualificationItem"
    },
    {
      "id": "130",
      "action": "add",
      "expectedServiceAvailabilityDate": "2020-04-11T19:20:39.239Z",
      "qualificationItemRelationship": [
        {
          "relationshipType": "HasParent",
          "id": "100"
        }
      ],
      "service": {
        "@type": "Service",
        "place": [
          {
            "id": "5671dd2ec3a53010188473ce3640dd81",
            "name": "Jean Pontus home",
            "@referredType": "GeographicSite"
          }
        ],
        "serviceCharacteristic": [
          {
            "valueType": "choice",
            "name": "Wireless Speed",
            "value": "100 Mbps"
          }
        ],
        "serviceSpecification": {
          "name": "CFS2",
          "internalVersion": "1",
          "id": "28733d1d45f31150f877e0588eca2163"
        },
        "state": "new"
      },
      "@type": "ServiceQualificationItem"
    }
  ],
  "@type": "CheckServiceQualification"
}

Response:

{
  "id": "7bf9cd7538b35110f877c8d44c4b89e4",
  "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/7bf9cd7538b35110f877c8d44c4b89e4",
  "description": "check service qualification illustration",
  "externalId": "CSQ1",
  "qualificationResult": "none",
  "state": "new",
  "@type": "CheckServiceQualification",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "120",
      "qualificationResult": "none",
      "state": "new",
      "quantity": "1",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "DSL Speed",
            "valueType": "choice",
            "value": "500 Mbps"
          }
        ],
        "serviceSpecification": {
          "id": "1d43f91d45f31150f877e0588eca21cd",
          "name": "CFS1",
          "version": "",
          "internalVersion": "1",
          "internalId": "1d43f91d45f31150f877e0588eca21cd",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      }
    },
    {
      "id": "110",
      "qualificationResult": "none",
      "state": "new",
      "quantity": "1",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "Fiber Speed",
            "valueType": "choice",
            "value": "1Gbps"
          }
        ],
        "serviceSpecification": {
          "id": "4d2b5799457b1150f877e0588eca2116",
          "name": "CFS3",
          "version": "",
          "internalVersion": "1",
          "internalId": "4d2b5799457b1150f877e0588eca2116",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      }
    },
    {
      "id": "130",
      "qualificationResult": "none",
      "state": "new",
      "quantity": "1",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "Wireless Speed",
            "valueType": "choice",
            "value": "100 Mbps"
          }
        ],
        "serviceSpecification": {
          "id": "28733d1d45f31150f877e0588eca2163",
          "name": "CFS2",
          "version": "",
          "internalVersion": "1",
          "internalId": "28733d1d45f31150f877e0588eca2163",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      }
    },
    {
      "id": "100",
      "qualificationResult": "none",
      "state": "new",
      "quantity": "2",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "Speed",
            "valueType": "choice",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "b3933d9d45f31150f877e0588eca21fc",
          "name": "Access Service",
          "version": "",
          "internalVersion": "1",
          "internalId": "b3933d9d45f31150f877e0588eca21fc",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      }
    }
  ],
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z"
}

Technical Service Qualification Open API - POST sn_ord_qual_mgmt/qualification/checkServiceQualification/processResult

Processes a technical service qualification result sent to the Technical Service Qualification Open API.

URL format

Default URL: /api/sn_ord_qual_mgmt/qualification/checkServiceQualification/processResult

Supported request parameters

Tableau 20. Path parameters
Name	Description
None

Tableau 21. Query parameters
Name	Description
None

Tableau 22. Request body parameters (XML or JSON)
Parameter	Description
serviceQualificationItem	Required. List of Service Qualification Items each representing a domain order in the Service Order table [sn_ind_tmt_orm_service_order] for the requested top order line item. All domain orders represented by each of the service qualification items must belong to the same top order line item. Data type: Array of Objects `"serviceQualificationItem": [ { "@type": "String", "alternateServiceProposal": [Array], "id": "String", "qualificationResult": "String" } ]`
serviceQualificationItem.@type	Optional. Part of TMF Open API standard. Annotation for qualification item. This value is always `ServiceQualificationItem`. This information is not stored. Data Type: String
serviceQualificationItem.alternateProposal	Alternate Proposals provided for the qualification item. Data type: Array of Objects `"alternateServiceProposal": [ { "@type": "String", "alternateService": {Object}, "alternateServiceAvailabilityDate": "Number", "id": "String", "serviceCharacteristic": [Array] } ]` Stored in: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
serviceQualificationItem.alternateProposal.@type	Part of TMF Open API standard. Annotation for Service information for the qualification item. This value is always `Service`. This information is not stored. Data type: String
serviceQualificationItem.alternateProposal.alternateService	Required. Service information for the alternate proposal containing service specifications and characteristics. Data type: Object `"alternateService": { "@type": "String", "serviceSpecification": {Object}, "serviceCharacteristic": [Array] }`
serviceQualificationItem.alternateProposal.alternateService.alternateService.serviceCharacteristic.valueType	Value type of the characteristic under the alternate service proposal. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceCharacteristic	Service characteristics for the alternate service proposal. Data type: Array of Objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]` Stored in: The order_characteristics field of the Alternate proposal [sn_ord_qual_mgmt_alternate_proposal] table.
serviceQualificationItem.alternateProposal.alternateService.serviceCharacteristic.name	Required. Name of the characteristic belonging to the alternate service proposal. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceCharacteristic.value	Value of the characteristic belonging to the alternate service proposal. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceCharacteristic.valueType	Type of characteristic. Data type: String
serviceQualificationItem.alternateProposal.alternateService .serviceSpecification	Required. Service Specification for the alternate proposal. Data type: Object `"serviceSpecification": { “@type”: ”String” "id": "String", "name": "String" }` Stored in: The specification field of the alternate proposal entry of the Alternate proposal [sn_ord_qual_mgmt_alternate_proposal] table.
serviceQualificationItem.alternateProposal.alternateService .serviceSpecification.@type	Part of TMF Open API standard. Annotation for the Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceSpecification.id	Required. External ID or initial version of the service specification. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceSpecification.internalVersion	Internal version of the service specification. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceSpecification.name	Name of the service specification. Data type: String
serviceQualificationItem.alternateProposal.alternateService.serviceSpecification.version	External version of the service specification. Data type: String
serviceQualificationItem.alternateProposal.alternateServiceAvailabilityDate	Alternate service availability date. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: In the available_date field of the Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal] table, where the domain order information belongs to the domain order represented by the current service qualification item.
serviceQualificationItem.alternateProposal.id	User-defined ID for the alternate proposal. This data is not persisted. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason	Reason for why the service qualification is not eligible. Data type: Object `"eligibilityUnavailabilityReason": [ { "code": "String", "label": "String" } ]` Stored in: The entire list of reasons is persisted with their label fields as a string in the unavailability_reason field of the Domain Order [sn_ind_tmt_orm_domain_order] table.
serviceQualificationItem.eligibilityUnavailabilityReason.code	Code for the eligibility unavailability reason. This information is not persisted. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason.label	Required. Label for the eligibility unavailability reason. If there are multiple ineligibility reasons, the labels are separated by a comma. Data type: String Stored in: The unavailability_reason field of the Domain Order [sn_ind_tmt_orm_domain_order] table.
serviceQualificationItem.id	Required. Sys_id of the domain order represented by the qualification item. Data type: String Stored in: Sys_id field of the Domain Order [sn_ind_tmt_orm_service_order] table.
serviceQualificationItem.qualificationResult	Required. Qualification Result for each service qualification item. Data type: String Stored in: The result field of the Domain Order table [sn_ind_tmt_orm_service_order].

Headers

Tableau 23. Request headers
Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Tableau 24. Response headers
Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Tableau 25. Status codes
Status code	Description
201	Successful. The request was successfully processed.
400	Bad Request. Could be any of the following reasons: Invalid payload: Qualification Result should be one of [alternate, pending, qualified, unqualified]. Invalid payload: Qualification Item id does not exist. All Qualification Items must belong to same Top Order Line Item. Invalid payload: serviceQualificationItem qualificationResult is missing. Invalid payload: Consumer does not exist.

Response body parameters (JSON or XML)


Name	Description
id	Sys_id of the qualification customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
href	Relative link to the qualification order record. Data type: String
description	Description of the qualification request which is fetched from the short_description field of the customer order. Data type: String Table: Customer Order [sn_ind_tmt_orm_order]
externalId	External ID of the customer order. Data type: String Table: in the external_id field of the Customer Order [sn_ind_tmt_orm_order] table.
qualificationResult	Qualification status of the result field of the customer order. Possible values: alternate none pending qualified unqualified Data type: String
state	State of customer order from the status field of customer order. Data type: String
@type	Part of TMF Open API standard. Annotation for the qualification. This value is always `CheckServiceQualification`. This information is not stored. Data type: String
checkServiceQualificationDate	Date and time the qualification request that was created from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
effectiveQualificationDate	Effective qualification date fetched from the order_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
expectedQualificationDate	Stores the expected qualification date. Persisted in expected_end_date field of the customer order. Data type: String Format: YYYY-MM-DDTHH:MM:SS.SSSZ Table: Customer Order [sn_ind_tmt_orm_order]
relatedParty	List of contacts for the qualification request. Each contact is an object in the array. Data type: Array of Objects `"relatedParty": [ { "id": "String", "name": "String", "@referredType": "String", "@type": "String" } ]`
relatedParty.id	Sys_id or external_id of the account, customer contact, or consumer associated with the order. Data type: String Table: Account [customer_account] table, Contact [customer_contact] table, or Consumer [csm_consumer]
relatedParty.name	Name of the account, customer, or consumer. Data type: String
relatedParty.@type	Part of TMF Open API standard. Annotation for the order line item contact. This value is always `RelatedParty`. This information is not stored. Data type: String
relatedParty.@referredType	Type of related party. Possible values: Consumer Customer CustomerContact Data type: String
serviceQualificationItem	List of service qualification items containing information about location, service information, and service characteristics. Stored as order line items for the customer order. Data type: Array of Objects `"serviceQualificationItem": [ { "id": "String", "action": "String", "expectedServiceAvailabilityDate": "Number", "service": {Object}, "@type": "String" } ]`
serviceQualificationItem.id	ID of the qualification item. Data type: String Stored in: The external_id field of customer order line item in the Order Line Item [sn_ind_tmt_orm_order_line_item] table.
serviceQualificationItem.qualificationResult	Result of qualification item. Stored in the ‘result’ field of customer order line item. Possible values: alternate none pending qualified unqualified Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.state	State of qualification item derived from the ‘status’ field of customer order line item. Data type: String Table: Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.quantity	Quantity of qualification item derived from the ‘quantity’ field of customer order line item. Data type: Number Table:Order Line Item [sn_ind_tmt_orm_order_line_item]
serviceQualificationItem.@type	Part of TMF Open API standard. Annotation for the qualification item. This value is always ServiceQualificationItem. This information is not stored. Data type: String
serviceQualificationItem.service	Service information which includes details about location (place), service specifications, and service characteristics. Data type: Object `"service": { "@type": "String", "place": [Array], "serviceCharacteristic": [Array], "serviceSpecification": {Object} }`
serviceQualificationItem.service.@type	Part of TMF Open API standard. Annotation for the service. This value is always `Service`. This information is not stored. Data type: String
serviceQualificationItem.service.place	Location information for the service qualification item. Data type: Array of Objects Remarque : This array can contain only one location. `"place": [ { "id": "String", "name": "String", "@referredType": "String" } ]`
serviceQualificationItem.service.place.id	Sys_id of the location. Data type: String Table: Location [cmn_location]
serviceQualificationItem.service.place.name	Name of the location. Not verified against an entry in the Location [cmn_location] table. Data type: String
serviceQualificationItem.service.place.@type	Part of TMF Open API standard. Annotation for Service. This value is always `GeographicSite`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceSpecification	Service specification details for the qualification item. Data type: Array of Objects `"serviceSpecification": { "id": "String", "internalVersion": "Number", "internalId": "String", "name": "String" "@type": "ServiceSpecification" "version": "String", }`
serviceQualificationItem.service.serviceSpecification.id	External ID or initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.name	Name of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.version	External version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.internalVersion	Internal version of the service specification. Data type: Number
serviceQualificationItem.service.serviceSpecification.internalId	Initial version of the service specification. Data type: String
serviceQualificationItem.service.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem.service.serviceCharacteristic	List of service characteristics. Data type: Array of objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem.service.serviceCharacteristic.valueType	Value type of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.name	Name of the characteristic. Data type: String
serviceQualificationItem.service.serviceCharacteristic.value	Value of the characteristic. Data type: String
ServiceQualificationItem.alternateServiceProposal	Alternate service proposal for the qualification order. Data type: String Stored in: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.id	Sys_id of the alternate proposal record. Data type: String Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
ServiceQualificationItem.alternateServiceProposal.alternateServiceAvailabilityDate	The available_date field value of the alternate proposal entry in the Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal] table. Data type: String
serviceQualificationItem.alternateServiceProposal.alternateService	Service information represented by the alternate proposal. Data type: Object
serviceQualificationItem.alternateServiceProposal.alternateService.serviceSpecification	Service specification of the alternate proposal persisted in specification. Data type: Object Table: Alternate Proposal [sn_ord_qual_mgmt_alternate_proposal]
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.id	External ID or initial version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.name	Name of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.version	External version of the alternate service specification. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalVersion	Internal version of the alternate service specification. Data type: Number
serviceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.internalId	Initial version of the alternate service specification. Data type: String
ServiceQualificationItem. alternateServiceProposal.alternateService.serviceSpecification.@type	Part of TMF Open API standard. Annotation for Service Specification. This value is always `ServiceSpecification`. This information is not stored. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic	List of service characteristics for the alternate service proposal. Data type: Array of Objects `"serviceCharacteristic": [ { "name": "String", "value": "String", "valueType": "String" } ]`
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.valueType	Value type of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.name	Name of the alternate service characteristic. Data type: String
serviceQualificationItem. alternateServiceProposal.alternateService.serviceCharacteristic.value	Value of the alternate service characteristic. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason	List of service eligibility unavailability reasons to explain why the service is not available. Data type: Array Stored in: The unavailability_reason field of the Domain Order [sn_ind_tmt_orm_domain_order] table.
serviceQualificationItem.eligibilityUnavailabilityReason.code	Service eligibility unavailability reason code. Data type: String
serviceQualificationItem.eligibilityUnavailabilityReason.label	Service eligibility unavailability reason label. Data type: String

Sample cURL request

The following example shows how the endpoint processes a qualification order sent in the API request.

curl -X POST "https://instance.service-now.com/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/processResult " \ 
-H "Accept: application/json" \ 
-H "Content-Type: application/json" \ 
-u "username":"password" \ 
-d {
  "serviceQualificationItem": [
    {
      "eligibilityUnavailabilityReason": [
        {
          "code": "26-001",
          "label": "not enough bandwith at this place"
        }
      ],
      "qualificationResult": "alternate",
      "alternateServiceProposal": [
        {
          "alternateServiceAvailabilityDate": "2022-12-15T19:20:39.239Z",
          "@type": "AlternateServiceProposal",
          "id": "1",
          "alternateService": {
            "@type": "Service",
            "serviceSpecification": {
              "@type": "ServiceSpecification",
              "name": "Mobile Service",
              "id": "23",
              "href": "string"
            },
            "serviceCharacteristic": [
              {
                "@type": "ServiceCharacteristic",
                "valueType": "string",
                "name": "BroadcastQuality",
                "id": "1",
                "value": "HD"
              }
            ]
          }
        }
      ],
      "@type": "ServiceQualificationItem",
      "id": "295580b938bf1110f877c8d44c4b8912"
    },
    {
      "qualificationResult": "alternate",
      "alternateServiceProposal": [
        {
          "alternateServiceAvailabilityDate": "2022-12-15T19:20:39.239Z",
          "@type": "AlternateServiceProposal",
          "id": "1",
          "alternateService": {
            "@type": "Service",
            "serviceSpecification": {
              "@type": "ServiceSpecification",
              "name": "Mobile Service",
              "id": "23",
              "href": "string"
            },
            "serviceCharacteristic": [
              {
                "@type": "ServiceCharacteristic",
                "valueType": "string",
                "name": "BroadcastQuality",
                "id": "1",
                "value": "HD"
              }
            ]
          }
        }
      ],
      "@type": "ServiceQualificationItem",
      "action": "add",
      "id": "295580b938bf1110f877c8d44c4b8915"
    },
    {
      "qualificationResult": "alternate",
      "alternateServiceProposal": [
        {
          "alternateServiceAvailabilityDate": "2022-12-15T19:20:39.239Z",
          "@type": "AlternateServiceProposal",
          "id": "1",
          "alternateService": {
            "@type": "Service",
            "serviceSpecification": {
              "@type": "ServiceSpecification",
              "name": "Mobile Service",
              "id": "23",
              "href": "string"
            },
            "serviceCharacteristic": [
              {
                "@type": "ServiceCharacteristic",
                "valueType": "string",
                "name": "BroadcastQuality",
                "id": "1",
                "value": "HD"
              }
            ]
          }
        }
      ],
      "@type": "ServiceQualificationItem",
      "id": "2d5580b938bf1110f877c8d44c4b8902"
    }
  ],
  "@type": "CheckServiceQualification",
  "description": "check service qualification illustration"
}

Response body:

{
  "id": "0b45c47938bf1110f877c8d44c4b895d",
  "href": "/api/sn_ord_qual_mgmt/qualification/checkServiceQualification/0b45c47938bf1110f877c8d44c4b895d",
  "description": "check service qualification illustration",
  "externalId": "CSQ1",
  "qualificationResult": "alternate",
  "state": "new",
  "@type": "CheckServiceQualification",
  "checkServiceQualificationDate": "2022-12-14T23:44:44.000Z",
  "relatedParty": [
    {
      "id": "eaf68911c35420105252716b7d40ddde",
      "name": "Sally Thomas",
      "@type": "RelatedParty",
      "@referredType": "CustomerContact"
    },
    {
      "id": "ffc68911c35420105252716b7d40dd55",
      "name": "Funco Intl",
      "@type": "RelatedParty",
      "@referredType": "Customer"
    },
    {
      "id": "59f16de1c3b67110ff00ed23a140dd9e",
      "name": "Funco External",
      "@type": "RelatedParty",
      "@referredType": "Consumer"
    }
  ],
  "serviceQualificationItem": [
    {
      "id": "100",
      "qualificationResult": "alternate",
      "state": "in_progress",
      "quantity": "1",
      "@type": "ServiceQualificationItem",
      "service": {
        "@type": "Service",
        "serviceCharacteristic": [
          {
            "name": "Speed",
            "valueType": "choice",
            "value": "High"
          }
        ],
        "serviceSpecification": {
          "id": "91478553b7969910ff00f203ae11a97d",
          "name": "Broadband Service",
          "version": "",
          "internalVersion": "1",
          "internalId": "91478553b7969910ff00f203ae11a97d",
          "@type": "ServiceSpecification"
        },
        "place": {
          "id": "5671dd2ec3a53010188473ce3640dd81",
          "name": "3000 Main Street, Santa Clara, CA",
          "@referredType": "GeographicSite"
        }
      },
      "alternateServiceProposal": [
        {
          "id": "350e66a2e5331110f87741b459ef19b0",
          "alternateServiceAvailabilityDate": "2022-12-15 19:20:39",
          "alternateService": {
            "serviceCharacteristic": [
              {
                "@type": "ServiceCharacteristic",
                "valueType": "string",
                "name": "BroadcastQuality",
                "id": "1",
                "value": "HD"
              }
            ],
            "serviceSpecification": {
              "id": "23e7ed67c32310105252716b7d40dd80",
              "name": "Mobile Service",
              "version": "",
              "internalVersion": "1",
              "internalId": "23e7ed67c32310105252716b7d40dd80",
              "@type": "ServiceSpecification"
            },
            "@type": "Service"
          },
          "@type": "AlternateServiceProposal"
        }
      ],
      "eligibilityUnavailabilityReason": [
        {
          "label": "not enough bandwith at this place",
          "@type": "string"
        }
      ]
    }
  ],
  "effectiveQualificationDate": "2023-12-14T23:44:44.000Z",
  "expectedQualificationDate": "2023-10-11T15:20:39.000Z"
}