Configure the ODBC driver for large data sets

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • You can set two ODBC driver properties to deal with errors you receive when using queries that return large amounts of data.

    Avant de commencer

    You must have administrator-level access for the Windows computer on which you want to configure the ODBC driver for large data sets.

    Pourquoi et quand exécuter cette tâche

    These properties are set using the ODBC Management Console available on Windows operating systems. For more information, see ODBC management console properties.

    Procédure

    1. In Windows, navigate to Start > Programs > ServiceNow ODBC > Management Console.
    2. Navigate to Data Source Settings > ServiceNow > IP Parameters.
    3. Set the Timeout property to be more than the glide.soap.request_processing_timeout.odbc value in seconds.
      ODBC makes SOAP calls on the instance. The glide.soap.request_processing_timeout.odbc system property is the timeout for the ODBC driver.
    4. Navigate to Services > Service Settings > SQL Engine Parameters.
    5. Increase the ServiceSQLDiskCacheMaxSize property.
      Typically, when running a query that returns 50,000 rows, the default value of 200 MB must be increased.