Telecom Network Inventory roles

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Telecom Network Inventory roles

    The Telecom Network Inventory (TNI) application in ServiceNow controls user access through specific roles. These roles regulate permissions to features, capabilities, and data within the TNI application, ensuring that only authorized users or groups can access or modify network inventory resources. Roles are assigned via the ServiceNow AI Platform user administration features.

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    Key Roles and Their Permissions

    • Inventory Admin: Provides full create, read, update, and delete (CRUD) access to all TNI-related functions, enabling comprehensive management capabilities.
    • Inventory Catalog Manager: Grants CRUD access to metadata for all network inventory entities and allows association of metadata across different entities.
    • Inventory Template Manager: Enables CRUD operations on network inventory templates for entities, including control over the default template.
    • Inventory Agent: Offers read access to inventory models, capacity metrics, and pack tables, plus write, update, and delete access to inventory tables. Also includes read/write permissions on templates, change requests, and change task tables. For modifying model and model relationships tables, this role must be combined with either Asset or Inventory User roles.
    • Inventory Number Manager: Provides read, write, update, and delete access to all telephone number tables within TNI.

    Important Access Changes Starting June 2026 Release

    Beginning with the June 2026 release, some standard ServiceNow platform roles will lose read access to certain TNI tables to ensure subscription usage aligns with purchased products. Affected roles include asset, sncmdbuser, cmdbread, itil, and usageadmin. These roles will no longer have read or query permissions on specific TNI tables such as tnientity and snnicorelicensingresourcecount. Customers must explicitly assign appropriate TNI-specific roles to users requiring access to these tables.

    Practical Implications for ServiceNow Customers

    • Assign TNI-specific roles to users and groups to control access to inventory data and functionality effectively.
    • Review user permissions if upgrading to or implementing the June 2026 release to ensure continued access where required.
    • Understand that some broad platform roles no longer grant access to TNI tables, emphasizing the need for precise role assignment aligned with business needs.

    You can assign roles to control user access to specific features, capabilities, and data in the Telecommunications Network Inventory application. These assigned roles enable or prevent access to specific forms and processes by users with the specified roles only.

    You assign roles to users and groups by using the ServiceNow AI Platform user administration feature.

    The Telecommunications Network Inventory provides the following roles:

    Table 1. Telecom Network Inventory roles
    Role Description
    Inventory Admin [sn_ni_core.inventory_template_admin] Role that enables a user with create, read, update, and delete access to all Telecommunications Network Inventory application-related functions.
    Inventory Catalog Manager [sn_ni_core.telco_inventory_catalog_manager] Role that enables a user with create, read, edit, and delete access to the metadata for all network inventory entities. This role also enables the user to associate the metadata of the different entities.
    Inventory Template Manager [sn_ni_core.inventory_template_manager] Role that enables a user with create, read, edit, and delete access to the network inventory templates for new or existing entities. This role also enables CRUD (create, read, update, delete) operations on the default template.
    Inventory Agent [sn_ni_core.inventory_agent] Role that enables a user with the following permissions:
    • Read access to all inventory models, capacity metrics, and pack tables.
    • Write, update, and delete access to the inventory tables.
    • Read and write access to the template, change request and change task table.
    Note:
    To modify the model and model relationships tables, a user assigned with the Inventory Agent role must also have either the Asset or Inventory User roles.
    Inventory Number Manager [sn_inv_num_mgmt.inventory_number_manager] Role that enables a user with the following permissions:
    • Read access to all telephone number tables.
    • Write, update, and delete access to the telephone number tables.

    Starting with the Telecommunications Network Inventory June 2026 release, the following standard ServiceNow platform roles no longer have read access to specific TNI tables. This change was made to ensure that subscription consumption accurately reflects only the products a customer has purchased.

    Users assigned any of the roles in the following table can no longer read or query the affected tables. You can explicitly grant access by assigning the appropriate TNI-specific roles to those users.

    Table 2. Affected tables and roles
    Table Role removed ACL type removed
    tni_entity asset Read, Report view
    tni_entity sn_cmdb_user Read, Report view
    tni_entity cmdb_read Read
    tni_entity itil Read, Report view
    sn_ni_core_licensing_resource_count usage_admin Read, Report view
    Note:
    The tni_entity table is owned by TNI Core and is populated when a CI (configuration item) is created via TNI. The sn_ni_core_licensing_resource_count table is owned by TNI Core and stores licensing resource count data.