Remote Hands Request form

Describes the field information in the Remote Hands Request form.

Table 1. Remote Hands Request form

Field	Description
Account	Customer account for which the Remote Hands request is being raised.
Category	Type of Remote Hands service being requested. Available options include: Power Usage Enquiry: Allows users to request power usage details for a specific device Equipment Installation: Allows users to request the installation of devices at a specified location. Equipment Restart: Allows users to request a device restart Other Remote Hands: If a user’s request does not fall under the listed categories, they can select Other Remote Hands and describe the requested service in the Additional Information field.
Contact	Contact assigned under the account
Install Base Item	Configuration item (CI) or device on which the action is to be performed.
Summary	Brief description of the request.
Additional Information	Detailed instructions or context related to the request.
Add attachments	Supporting documents, images, or reference files relevant to the request.