Exploring Telecommunications Network Inventory

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Learn how the Telecommunications Network Inventory application can help your organization to create a digital representation of your physical and logical networks in the ServiceNow AI Platform.

    Introduction to Telecommunications Network Inventory

    With the Telecommunications Network Inventory application, you can redefine the telecommunications service experience with a consolidated, accurate network inventory to automate the resource and service life cycle in your organization. The Telecommunications Network Inventory application enables you to build a digital representation of your physical networks, logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.

    The ServiceNow Configuration Management Database (CMDB) stores the network inventory details. With this information, you can monitor your network infrastructure so that you can help to ensure the integrity, stability, and continuous service operation of your network.

    The following example shows the common uses of the Telecommunications Network Inventory application.

    Infographic showing the key uses of Telecommunication Network inventory, such as the asset lifecycle management, service assurance, and design and assign.
    Key uses of the Telecommunications Network Inventory application include:
    Network asset life-cycle management
    Help the service providers to understand their spare inventory equipment, currently deployed assets in the network, and free capacity (for example, the available slots or ports) for the new network. Capture store, and maintain accurate resource life-cycle data as a single source of truth. Leverage your platform workflows to manage your resource and service life cycles across the organization.
    Telecommunications circuit design and resource assignment
    Automate how to create your network services. You can set the design criteria that initiate the change workflows to assign the necessary equipment.
    Telecommunications service assurance based on accurate network inventory
    Help service providers to understand which circuits, services, and customers are related to the physical equipment. Map your services to the physical network resources so that you can speed up the analysis of the service impacts. Get accurate visibility of your resource utilization through configurable dashboards.

    Benefits

    The Telecommunications Network Inventory provides the following benefits and features:
    Table 1. Benefits of Telecommunications Network Inventory features
    Benefit Feature
    Leverage Configuration Management Database (CMDB) classes, which are telecommunication industry standards aligned to support the needs of telecommunication service providers Data model
    Quickly model equipment and design complex templates Modeling your workflow

    Automate network service creation by setting complex design criteria that initiate change workflows to assign the necessary equipment

    		 Design and assign
    Deepen visibility into network inventory operations with personalized configurable workspaces and dashboards Network Inventory Workspace
    Allocate telephone numbers and IP addresses Inventory number allocation
    Model your 5G network Model 5G network function
    Associate customer orders with the required network resources to deliver a seamless service delivery experience Telecommunications Network Inventory and Order Management for Telecommunications and Media

    Instantiate Equipment template using an asset and to generate a service request to procure the assets

    		 Telecommunications Network Inventory integration with Hardware Asset Management
    Define a pack with user-defined attributes and update it against a CI record Attribute packs
    Provide a visualization of the circuit and its underlying connection elements Visualize circuits
    Automate the network inventory's design and assign process using the function catalog and subflows Workflows in Flow Designer
    Calculate the capacity of physical entities in your network to plan, monitor, and optimize the resources Capacity management

    Revise and operationalize a Configuration Item

    Revision, operationalization, and decommission of a Configuration Item
    Visualize and manage rack and cabinet Visualization of a rack or cabinet
    View the geographical location of your network sites, the floor plan in a datacenter, and the topology of your network. Visualize network infrastructure
    Get a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace Service Operations Workspace for Telecommunications Network Inventory