Instantiating your network inventory by using design and assign

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Instantiating your network inventory by using design and assign

    The Telecommunications Network Inventory application enables ServiceNow customers to instantiate and validate network inventory records at the site level using the design and assign function. This process allows you to generate individual network instances from predefined templates and models, ensuring proper configuration and alignment with customer order requests.

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    Key Features

    • Change Requests and Tasks: Create and manage change requests using change models to record change details such as reason, priority, risk, and category. Change tasks derived from workflows or created manually help track and execute specific actions required for network inventory changes, enabling parallel task assignments to multiple agents.
    • Record Producer Integration: Assign record producer forms to change models or change tasks to capture necessary input data, automate change request creation, and pass parameters from third-party integrations such as Order Management for Telecommunications and Media (OMT).
    • Network Element Management: Design and assign network components including Link Aggregation Groups (LAGs), GPON broadband services, logical and physical connection endpoints, network topology records, cables, equipment, racks, and cards. These capabilities support fulfilling customer order requests and modifying network infrastructure efficiently.
    • Data Center Infrastructure Allocation: Reserve rack unit space based on change request requirements and configured placement policies, optimizing data center resource management.
    • Configuration Item (CI) Management: Revise and operationalize configuration items to finalize and apply updates within the network inventory.
    • Phone Number Allocation: Designate and assign telephone numbers from pools or standalone formats through a dedicated change model.

    Key Outcomes

    • Streamlined instantiation and validation of network inventory records at a granular site and component level.
    • Improved change management through structured workflows, enabling efficient tracking, execution, and closure of network changes.
    • Automation of data capture and task creation via record producers, reducing manual errors and accelerating processing times.
    • Comprehensive support for complex network design tasks, including topology visualization, equipment management, and connection modifications to meet customer orders.
    • Optimized resource and space allocation in data centers, ensuring compliance with placement policies and customer requirements.
    • Enhanced control over configuration items, enabling accurate revisions and operationalization within network inventory.

    By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.

    Design and assign overview

    You can instantiate a network inventory by using the design and assign function by doing the following tasks:
    1. Create a change request by using the change model.

      A change request records the details about the change, such as the reason of the change in any network, priority, risk, type of change, and change category. By using a change request, you can change any existing network workflow. You can also expand the application capabilities, request new services, modify network structures, and much more. To learn more, see Create a change request from Network Inventory Workspace.

    2. Execute a change task.

      The list of tasks are created from a change-triggered workflow or you can create a change task manually. The change tasks help you to track and manage the various tasks required to implement the requested changes. By using a list of change tasks, you can assign a task to an inventory agent who can then execute the actions and create a configuration item. At the same time, other agents can work on their assigned change tasks. After all tasks are completed and closed by the agents, the change request can also be closed with comments. To learn more, see Create and execute a change task.

    Using a record producer in the design and assign function

    If a record producer form is assigned to the selected change model, based on the provided input, a change request is automatically generated. If a record producer form isn’t assigned, you can assign a record producer. To learn more, see Assign a record producer form to a change model.

    The record producers capture the data that you must enter to perform the inventory allocation task. By mapping a record producer form, you can do the following tasks:
    • Pass third-party application parameters to the Telecommunications Network Inventory application. The Order Management for Telecommunications and Media (OMT) integration is an example. After you assign a record producer form to the change model, the assigned form appears when you select that change model. When you complete the form, the details are filled in the change request form, and the change tasks are created automatically. To learn more, see Assign a record producer form to a change model.
    • Change the type of change request. The change task form includes a Request type field that describes the type of change request. Based on your selection, a form appears on the Task Attributes tab. By assigning a record producer form to the request type field of the change task, you can determine which form appears when you select a type. Based on the selected Request type field, a form appears under the Task Attributes tab. After filling out the fields in the form, the change request form updates. To learn more, see Assign a record producer form to a change task.