Floor map

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Floor Map

    The floor map in the Telecommunications Network Inventory application allows ServiceNow customers to visually represent their datacenter infrastructure. This tool helps in monitoring network asset placement and operational data, including power, thermal, and usage metrics. Users can access alerts, incidents, change requests, and capacity information directly from the map.

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    Key Features

    • Filter Options: Users can customize their view of the floor map by selecting a site, building, floor, and company account, as well as filtering by operational data types such as Power and Temperature.
    • Map Pane: Displays the datacenter floor layout, including color-coded indicators for assets, alert icons, and operational metrics.
    • Details Pane: Provides detailed information about selected objects on the map, including alerts and incidents related to configuration items (CIs).
    • Search Box: Allows users to quickly find hardware on the map, highlighting their exact locations.
    • Rack View: Visual representation of racks, including alerts and incidents associated with each rack CI.

    Key Outcomes

    By utilizing the floor map, customers can efficiently manage and monitor their datacenter assets, leading to improved operational efficiency and a better understanding of infrastructure health. The ability to view alerts and operational metrics in real-time supports proactive management of datacenter resources.

    Access the floor map by navigating to Workspaces > Network Inventory Workspace and selecting the Floor map tab for comprehensive insights into your datacenter layout.

    Use the floor map in the Telecommunications Network Inventory application to view a layout of your datacenter infrastructure. You can view the network assets placement and monitor the operational data on the map.

    Floor map overview

    The floor map provides a visual representation of your datacenter floor. Use the floor map to view the layout of your datacenter infrastructure including network asset placement and operational details to monitor power, thermal, and usage data. You can view alerts, incidents, changes requests, and capacity information of the datacenter.

    You can view the following information using the floor map.
    • Details of the objects on the floor
    • View operational data
    • View alert information
    • Visualize a rack
    • View floor and rack health information

    Floor map layout and features

    The following example shows a floor map layout in the Telecommunications Network Inventory application.

    Figure 1. Floor map layout
    View of a floor map layout.
    Table 1. Floor map layout and features
    Callout Feature Description
    1 Filter options
    The map pane shows the floor map based on the filters that you set. Use the following options to filter the floor:
    Site
    Select the campus. A campus must be associated with any network site or datacenter. The associated configuration item (CI) must also have TNI entity attributes.
    Building
    Select the building within a campus.
    Floor
    Select the floor in the building. The map pane displays the floor map for the selected floor.
    Filter By Account
    Select the company account to group the network assets. You can filter accounts to show that service-related infrastructure.
    View By
    Select the type of overlay to view the operational data such as Power, Temperature, and RU Utilization.
    Time duration
    Select the time duration for the operational metric data.
    2 Map pane
    The map pane displays the objects of a datacenter floor, including the following details.
    • Places with boundary line.
    • Markers on the datacenter floor.
    • Places that are associated with a rack or cabinet CI in bluish green color.
    • Places that are associated with other facility hardware in yellow color.
    • Selected place borders are highlighted in black color.
    • Places that haven't been mapped with a CI appears in gray color.
    • Alert information with an alert icon (Alert Icon.) on a place that is associated with a rack CI.
    • Temperature, Power, and RU Utilization data with color-coded rack overlays according to map legend.
    • View map legends of metric overlay and network assets color codes.

    You can zoom in or out of the map using the plus (+) or minus (-) buttons.
    3 Details pane

    The details pane shows the related information about a place that you’re selected in the map pane. Select the info icon ( Info Icon) to view the details pane. When you first open the details pane, it shows the details of the floor. Select a place to learn more about it. If a configuration item (CI) is associated with that place, you see the details about that CI.

    Select the alert icon (Alert Icon.) on the map pane to view the details of the alerts, incidents, and change requests that are associated with the corresponding CI. You can also select the green lightening bolt icon ( Green Lightening Bolt Icon.) on the details pane to view the same details.

    Note:
    Alerts are displayed when the Telecommunications Alarm Management Open API (sn_ind_tmf642) plugin is installed. Incidents are displayed when the Customer Service Problem Management (sn_sprb_mgmt) plugin is installed.
    4 Search box Use the search box to find hardware on the map pane. The searched hardware is highlighted on the map. If the hardware is located directly on the floor (not inside a rack), the system highlights the exact location of the hardware on the floor map. Search option also highlights the hardware within the Rack view if the searched hardware is placed within a rack or cabinet.
    5 Rack view Rack view shows the visual representation of a rack. The Rack view also shows the warning labels for alerts, incidents, and change requests. Select a rack CI in the map pane to open the Rack view.

    Managing your floor map

    You can upload and manage the datacenter map objects using the Indoor Mapping Map Studio. You can view the respective floor plans for a selected building in a datacenter campus using the floor map. To learn more, see Upload and manage floor map for your datacenter.

    Access

    Access the floor map in the Telecommunications Network Inventory workspace as follows:
    1. Navigate to Workspaces > Network Inventory Workspace.
    2. Select the blue hub icon (Blue Hub Icon.).
    3. Select the Floor map tab.

    To learn more about how to use the floor map, see Floor map.