Add a push notification message content record

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • The push notification message content record contains the location users are directed to when they tap on a notification, as well as the appearance and layout of the notification.

    Avant de commencer

    Role required: admin

    Complete the Push Notification Message Content form to:

    • Name the notification.
    • Select the mobile application to which the notification is sent.
    • Optionally, customize the appearance of the notification message.

    This information is saved in the Push Notification Message Contents [sys_push_notif_msg_content] table.

    Procédure

    1. Navigate to System Notification > Push > Push Message Content.
    2. Select New.
    3. In the Push Message Content form, fill in the following fields:
      Tableau 1. Push Notification Message Content form
      Field Description
      Name Descriptive name of the push message content record.
      Remarque :
      This name is not visible in the notification, it is only a reference for use during configuration.
      Push app Mobile application to send the notification to. This is the application that you added in "Add a push application record".
      Push Message Generation Script block that contains the notification link. To implement push notifications in a Mobile SDK Virtual Agent application, use the following script:
      (function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) {

 var json = { 
   "aps": {
     "alert": {
       "title": current.push_title,
       "body": sn_cs.VASystemObject.getTextValueForMessage(current.message_id)
    },
      "sound": "default",
      "thread-id": "launch_virtual_agent"
  }, 
  "type": "launch_virtual_agent"
};

 return json;

})(current, message, attributes);
    4. Select Submit.