ODBC driver installation requirements and supported software
Install the ServiceNow ODBC driver on Microsoft Windows computers.
Installation requirements
Before installing the ODBC driver, ensure that your configuration meets these
requirements.
| Category | Requirement |
|---|---|
| Active user | The user record on the instance used to perform the queries. Remarque : The account
used to connect to the instance via the ODBC driver must be defined on the
instance. Accounts using single sign-on are not supported by the ODBC
driver. |
| The soap_query role | The user you use to query the database must have the soap_query role if the
instance uses the glide.soap.strict_security high security
setting. Avertissement : Do not enable WS-Security for all SOAP requests by
setting the glide.soap.require_ws_security system property.
It is incompatible with the ODBC driver. Enabling this setting blocks both ODBC
driver and MID Server connections. Instead, use basic
authentication. |
| Target Table ACLs | The user you use to query the database must have read access for the tables that you want to query. For example, a user with the itil role can read task tables, such as Incident. |
| Target Table Web Service Access | The table you want to query must allow web service interaction. You can enable web service interaction using the application access settings. |
| ODBC Driver Dependencies (2.0.1) | Download the ZIP files of bcpkix-fips-1.0.3.jar and bc-fips-1.0.2.4.jar mentioned in the dependencies file from ServiceNow® Store and extract the JARs to a local folder on your Windows machine. |
| Java Runtime Environment (JRE) | JRE must be enabled on your instance. |
| Java Development Kit (JDK) | version 11 |
| Operating System | The ServiceNow ODBC
driver supports installation on the following operating systems:
|
| Hardware |
|
| Account | The Windows account used for the installation must have local Administrator rights to install an ODBC driver. |
| Networking | During usage, the ODBC driver requires HTTPS (port 443) connectivity to the ServiceNow instance. The communication between the ODBC driver and the ServiceNow instance uses standard SOAP web services for normal mode. |
| End User License Agreement | Read the End User License Agreement for the ServiceNow ODBC driver. |
For more information, see Application access settings.
Supported software
The following table lists the operating systems and reporting applications compatible with
each version of the ODBC driver.
| Driver Version | Operating System | Microsoft Excel | Microsoft SQL Server | Crystal Reports | Tableau | Informatica |
|---|---|---|---|---|---|---|
| 1.0.13 and later |
|
|
|
|
|
The ODBC driver provides only basic support for Informatica. Use the ODBC driver with Informatica only for simple operations. Thoroughly test integrations with Informatica before using them in a production environment. |
| 1.0.9 - 1.0.12 |
|
|||||
| 1.0.8 and earlier |
|
8.1 |