Overview of Instance Observer
Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.
IO helps Instance administrators, Platform Owners, and DevOps teams accelerate value and drive their desired business outcomes by increasing visibility into instance performance, helping customers push innovation with speed and confidence.
Features and Benefits
- Key features
- 24/7 Monitoring: Instance performance monitoring provides awareness of issues within an instance before end users are impacted.
- 24/7 Alerting: Set up custom alerts to notify you when specific thresholds are crossed, so you can act before an issue becomes critical.
- Multi-instance Availability: Proactively visualize performance telemetry across instances. Empowering organizations to identify trends before end users are impacted.
- Triage: Actionable point-in-time instance metadata providing additional context to instance performance and accelerating troubleshooting.
- Off Instance Application: Access to instance performance telemetry off instance. When an issue does arise, organizations can access actionable data independent of instance availability.
- Reporting: Visualize instance performance telemetry over time and quickly generate reports to share with your business stakeholders, enabling organizations to manage instance performance faster, smarter, and better.
- Analytics: Compare metrics over time to see how performance is trending in general or to assess the before and after impacts of certain changes.
- Key Benefits
- 24/7 availability: Instance Observer is an off-instance, cloud-based application enabling customers to visualize instance telemetry across instances in a single application.
- Improve Instance performance: By monitoring instance performance metrics in real time, you can quickly identify and resolve issues that might be causing poor performance impacting end users.
- Increase uptime: Proactive monitoring through Instance Observer alerting you can be notified of potential issues before they cause downtime, enabling you to act before it affects your users.
- Improve troubleshooting: When issues do arise, have actionable point-in-time metadata accelerating root cause analysis and time to relief.
- Remove distractions: With near real-time data at your fingertips, you and your team can spend less time trying to find the information you need and more time driving your desired business outcomes
Remarque :
Instance Observer is not available with ServiceNow® mobile, however, may be accessed with a browser on your mobile device.
Instance Observer features
| Feature | Description |
|---|---|
| Instance Observer user configurable dashboard | Provides a snapshot of the overall health of your instance. |
| Performance | Overviews Instance Health and Performance Metrics, and enables drill down into specific datasets with recommended troubleshooting. |
| Availability | View live Instance Availability status tied to ServiceNow monitoring— Up/Down Status |
| Key alerts – activation and notifications | Flexibility to set alerts with thresholds specific to your business needs, and configure who on your team receives notifications and the method. |
| Analytics | View comparisons for performance of key metrics over time. |
| Triaged instance data | Point-in-time instance snapshot providing metadata to troubleshoot live issues |
| Instance performance telemetry reports | Quickly generate reports to download and share with your team business stakeholders. |
| Help | Get assistance with Instance Observer tools, terminology review, how-to videos, and relevant documents. |
Support matrix according to Impact package
Some Instance Observer reporting features vary between the Impact packages that you’re subscribed to. Reference the support matrix chart or contact your account team for more information.
- ✓ = Supported
- X = Not supported
| Feature | Guided | Advanced | Total |
|---|---|---|---|
| Instance availability (Up/Down status) See Availability for details. |
✓ | ✓ | ✓ |
| Performance Visualization Charts (KPIs) See Performance for more details. |
✓ | ✓ | ✓ |
| Reporting See Instance performance telemetry reports for details. |
Selective | Full | Full |
| Alerts See Alerts in Instance Observer for details. |
✓ Remarque : Six alerts are available. For more information, see Track instance performance with the top six timely alerts – Guided users. |
✓ | ✓ |
| Analytics See Analytics for details. |
X | X | ✓ |
| Anomalies Detection | X | X | ✓ |
| Data retention | 45 days | 6 months | 6 months |
To access the Instance Observer page, navigate to .
Remarque :
For more information on subscription support, see Impact packages.
Serviceability limitations
Remarque :
Instance Observer is available for customers in Commercial and Government Community Cloud (GCC) environments. IO is currently not available in other regulated or on-premise environments.