Add a Now Assist skill to an AI agent

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • Add a generative AI skill to an AI agent in AI Agent Studio. You can customize the skills to meet the needs of your users in different workflows.

    Avant de commencer

    If you want to add a custom skill to an AI agent, the skill must be published and activated on the Now Assist Admin console. For more information on deploying custom skills, see Finalize and publish a custom skill and Activate a custom skill.

    When an AI agent uses a skill as a tool, the user the AI agent is running as must pass the ACL of the skill. Ensure that the security configurations for the skill are met by the AI agent and agentic workflow. For more information on setting skill-level ACLs, see Configure access control lists for a skill.

    Role required: sn_aia.admin

    Procédure

    1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
    2. Open the AI agent that you want to add a skill to and navigate to the Add tools and information section.
    3. In the Add tool drop-down list, select Now Assist skill.
    4. On the form, fill in the fields.
      Tableau 1. Add a Now Assist skill form
      Fields Description
      Name

      Name that you want to specify for your skill.
      Description Description of the skill and what it's going to do to assist your AI agent.
      Remarque :
      This description is sent to the large language model (LLM).
      Select skill Existing skill to be selected from the list.

      If there is a tool used by an AI agent for the same skill, the rest of the form will populate the fields based on the other tool. You can make any changes specific to the current AI agent to suit your needs, and it will not affect the tool of the existing AI agent.
      Inputs Skill inputs. The values are filled in by the LLM at runtime unless you specify a value override.
      Remarque :
      If the agent uses multiple tools, you can choose to use another tool's output as an input value override. Select the data picker icon (Data picker icon.) to review the available options.
      Execution mode Mode of execution for your skill:
      • Supervised: Inputs from your human agent are required during the execution of this tool while the AI agent runs.
      • Autonomous: Doesn't require any input from your live agent during the execution of this tool while the AI agent runs.
      Display output Permission to display the output of the tool execution in the Now Assist panel or in Virtual Agent:
      • Yes
      • No
      Processing message Message to display to users when the tool is running.
      Output transformation strategy Style for the LLM to present the results as it passes information between tools and to other agents.
      • None
      • Concise
      • Paragraph
      • Verbose
      • Custom
    5. Select Add.
      A Now Assist skill tool is added in the Skills section on the Add tools and information page.