Assessing go or no-go

The Now Assist Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both in Now Assist.

Navigate to Workspaces > Now Assist Readiness Evaluation and select the Home icon to review your assessments' home page.

An overall go or no-go status is determined by percentage rules. A green Go button appears if over 75% of your instance is ready to implement agentic AI, generative AI, or both in Now Assist. A yellow No-go button appears if 75% or less of your instance is determined to be ready to implement agentic AI, generative AI, or both in Now Assist. Each finding is broken down and automatically tagged as a product, data, or configuration issue. Having issues categorized lets you know whether you should open a Now Support case, cleanse data, or adjust platform settings.

The Agentic AI Assessment Home Page tab details the go or no-go status for Now Assist agentic AI in ITSM and CSM.

Figure 1. Example of the Agentic AI Assessment Home Page

The Now Assist Assessment Home Page tab details the go or no-go status for Now Assist products and features, including:

• Now Assist for AI Search
• Now Assist for Virtual Agent
• Now Assist for IT Service Management (ITSM)
• Now Assist for Customer Service Management (CSM)
• Now Assist for HR Service Delivery (HRSD)

Figure 2. Example of the Now Assist Assessment Home Page

Select the assessment feature's tile on the home page to be redirected to that assessment tab's report results.

To impact these percentages, rerun your scheduled jobs after making your suggested assessment fixes.