Configure Agentic Desktop

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • You can enable the Agentic Desktop application (sn_desktop_agents) if you have the admin role.

    Avant de commencer

    To get started with Agentic Desktop, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Yokohama Patch 11+ or Zurich Patch 4+.
    • A .NET 9.0 runtime v9.0.10 and .NET 9 Desktop Runtime v9.0.10 is installed.
    Role required: administrator

    Pourquoi et quand exécuter cette tâche

    Agentic Desktop isn’t a standalone application that you can install directly. To enable Agentic Desktop on your instance, you must install other Now Assist applications, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    • Review the Agentic Desktop application listing in ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Perform these steps in your ServiceNow instance.

    By enabling the Agentic Desktop application (sn_desktop_agents), you can view the Agentic Desktop and download modules in your ServiceNow instance.

    The following items are installed with Agentic Desktop:
    • Roles
    • Tables

    For more information, see Components installed with Agentic Desktop.

    Procédure

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
    3. Select Install.

    Que faire ensuite

    Download and install the Agentic Desktop installer on your system to automate repetitive tasks in your desktop environment. For more information, see Download Agentic Desktop installer.