Activate an agentic workflow for Now Assist for Operational Technology Service Management (OTSM)

You must activate the agentic workflows from the AI Agent Studio. The Now Assist for OTSM agent included with the application and used in the agentic workflows are activated by default.

Avant de commencer

Ensure that the following skills are activated for Now Assist for OTSM:

• OT incident summarization skill
• OT resolution notes generation skill

For more information about activating the skills, see Configure Now Assist for OTSM.

Role required: sn_aia.admin

Procédure

1. Navigate to All > AI Agent Studio > Create and manage.
2. Under the Agentic workflows tab, select the Generate OT KB articles agentic workflow.
   Important :

   This agentic workflow is turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.
3. In the Define key requirements screen, review and update the information as needed then select Save and Continue.
   Remarque :

   In the Define who can access the agentic workflow section, a user must have the sn_ot_incident_write role to access the agentic workflow.
4. In the Add a preferred trigger screen, ensure the OT incident upon being resolved trigger is set to Active by selecting the trigger to open the Edit trigger window and turning on the Active toggle.
5. In the Select a UI display screen next to the Now Assist panel option, select the Display toggle so that the conversation with the agent is displayed in the Now Assist panel.
6. Select Save and test.
   The agent can now execute the request for the agentic workflow.