Exploring Operational Technology Knowledge Management

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Operational Technology Knowledge Management helps you to capture information about your Operational Technology (OT) system in knowledge articles that are related to OT incidents. Your organization can then use these knowledge articles to help your users to access the right information and prevent miscommunication with your users.

    Operational Technology Knowledge Management overview

    Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Knowledge Management.

    Operational Technology Knowledge Management benefits

    With Operational Technology Knowledge Management, you can use the following key features:

    • Ability to use the existing Knowledge Management ServiceNow AI Platform capabilities with the Operational Technology Management solution.
    • Ability to browse all knowledge base articles that are related to an OT incident and to create knowledge articles directly from an incident record.
    • Ability to configure an OT knowledge base for knowledge managers and knowledge users.
    • Ability to create knowledge articles in the Industrial Workspace.
    • Ability to request approvals to publish, edit, retire, or delete a knowledge article.
    • Ability to edit existing knowledge articles with updated information.