Create a knowledge article in Industrial Workspace

Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology (OT) incident.

Avant de commencer

Role required: knowledge

Remarque :

You also need the Can contribute access to at least one knowledge base. For more information, see Create an OT knowledge base.

Procédure

1. Navigate to All > Industrial Workspace.
2. In the list view under the Knowledge module, open one of the available lists.
3. Select New.
4. On the form, fill in the fields.

   Tableau 1. Knowledge article form

   Field	Description
   Knowledge base	Knowledge base that the knowledge article should be included in. Remarque : If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list.
   Category	Classification of the knowledge article.
   Short description	Brief description of the incident resolution that is used as the knowledge article title.
   Article body	Content of the knowledge article that describes any procedures, challenges, and solutions for the incident.
   Valid to	Date that the knowledge article is valid until.

5. Select Save.
   The knowledge article is saved as a draft and attached to the parent OT incident.
6. Select Publish.

Résultats

The knowledge article is now published in your OT knowledge base.

Remarque :

If you set the Publish workflow field in your OT knowledge base to Knowledge - Approval Publish, the article must be approved before being published.