Using Industrial Process Manager with the Operational Technology Manager

After you complete all required set up tasks, including importing equipment models, you can use the Operational Technology Manager and Industrial Process Manager functions on the Industrial Workspace Admin menu. These functions include the Equipment Model Manager and the Industrial Workspace.

The following graphic shows some common questions that industrial personnel ask about operational problems in an enterprise, and the ServiceNow AI Platform functions you use to answer them. These functions help your personnel visualize data relationships in your industrial facilities.

Figure 1. Industrial personnel questions about operational problems

Betty, a Configuration Manager, works at the enterprise level and wants to know where the OT devices reside in the enterprise. To answer this question, a Configuration Manager can use the Operational Technology Manager functions on the Industrial Workspace Admin menu. To learn more, see Industrial Workspace Admin application menu and Guided Setup.

Bhuvnesh, an OT engineer, works at the site level and wants to know how OT devices map to specific productions processes. For example, a question asked might be "What HMIs and PLCs are controlling this specific portion of the industrial processing? To answer this question, an OT Manager at the site level can use the Industrial Process Manager functions on the Industrial Workspace Admin menu.

• Managing equipment models
  The Equipment Model Manager in the Industrial Workspace enables you to review and manage ISA-95 equipment model data. You use it to review imported equipment model data or to manually create an equipment model.