Using the Operational Technology Manager

After you complete all required set up tasks, including installing the Operational Technology (OT) extension classes and assigning user roles, perform the following tasks to create the foundational data and relationships for the ServiceNow® Operational Technology solution.

Task	Purpose
1. Populate a Microsoft Excel spreadsheet with your existing Operational Technology data.	Positions your existing data in the correct columns on a Microsoft Excel spreadsheet to ensure the success of your data upload.
2. Import your Excel spreadsheet.	Uploads your existing Operational Technology data to the Configuration Management Database (CMDB).
3. Run the Discovery for Operational Technology function.	Discovers Operational Technology (OT) devices in designated Purdue levels in your Industrial Control System (ICS) networks
4. Use the selections on the Operational Technology (OT) menu.	Enables editing or viewing detailed information for the OT devices in your enterprise.

• Service Graph Connector for Microsoft Excel
  The Service Graph Connector for Microsoft Excel function enables you to import your existing Operational Technology data from a populated Microsoft Excel flat-file spreadsheet. You use it in the Integration Hub Extract Transform Load (ETL) to upload this data to the Configuration Management Database (CMDB).
• Create an Operational Technology device in the Industrial Workspace
  Create an Operational Technology (OT) device in the Industrial Workspace.
• Edit or view OT devices after import or discovery
  Use the options on the Operational Technology (OT) menu to edit or view detailed information for the OT devices in your enterprise.
• Managing Network Intrusion Detection System appliances
  If you have the cmdb_nids_admin or admin role, you can assign metadata attributes to Network Intrusion Detection System (NIDS) class records from the NIDS menu in the ServiceNow AI Platform.
• Modeling an Operational Technology system service
  You can model an Operational Technology (OT) system service to create other control systems, such as a distributed control system (DCS).
• Automatically convert your IT records to OT devices
  Create a scheduled job that automatically converts your IT hardware to Operational Technology (OT) devices by using the Bulk Update Ruleset for Reassigning IT to OT feature. This scheduled job adds OT entity details to all the IT hardware that you want to convert at once.
• Use CMDB groups to add OT context to IT CIs
  Use Configuration Management Database (CMDB) groups to group IT configuration items (CIs) based on additional information, like installed software. Then you can add Operational Technology (OT) context to the IT CIs.
• Create CMDB Data Certification Policy for Operational Technology
  Create a CMDB Data Certification Policy for Operational Technology (OT) to validate and maintain accurate configuration item (CI) data.
• View SIR tasks related to an OT CI
  View Security Incident Response (SIR) tasks related to an Operational Technology (OT) configuration item (CI) in the Industrial Workspace. Viewing SIR tasks maintains visibility for changes made to an OT CI.