Initiatives and Accelerators

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 3 minutes de lecture

    • Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.

    Accelerators and initiatives are shared between the Impact store app and Impact Delivery Instance (IDI). There may be differences in navigation when accessing Accelerators and initiatives between the platforms.

    Remarque :
    Contact your admin for upgrades to the latest Impact Store content app, so you can access all available Accelerators and initiatives in accordance to your package entitlement.

    Overview of Initiatives

    Your Impact squad recommends Initiatives that are right for you, typically shared by you and your squad.

    • Your initiatives: Initiatives that are delivered as part of your package entitlement
    • Initiatives roadmap: Captures the work that other teams are doing in a consolidated view of all workstream initiatives that are underway

    Overview of Accelerators

    With Impact Accelerators, you receive:
    • Valuable information, recommendations, and insights in a short time frame, so you get value quickly.
    • Expert attention on specific goals such as upgrade readiness, product adoption, and more.

    Explore the Accelerators and initiatives page by navigating to All > Impact > Accelerator and Initiatives > Overview from your ServiceNow instance. In the Impact Delivery Instance, Impact > Initiatives & Accelerators.. You will find usage status and a list of the Accelerators and initiatives that are associated with the instance.

    Figure 1. Your Accelerators and initiatives overview page
    View the usage status of Accelerators and Initiatives

    Consumption

    View the pie chart representation of the usage status of the accelerators in the Overall state segment. Use the View by drop-down to filter the results by category. The report also displays the number of accelerators in use for every category in the In progress usage segment.

    Figure 2. Consumption report
    View overall usage and in progress usage of Accelerators and Initiatives

    Your List

    View a default grid containing the available list of accelerators and initiatives with details such as Name, Type, Sub Type, Progress State, Target completion date, and Owner. The grid also has icons that support various navigation features.

    Figure 3. List View of Accelerators and Initiatives
    View a list of Accelerators and Initiatives
    Remarque :
    Select the roadmap icon to view the customized timeline view of the scheduled accelerators and initiatives on a calendar by quarter or year.

    Navigating your list

    Navigate through the list view or roadmap view of the list of accelerators and initiatives using the following features:

    • Column Filter: View selective values when you know the granular filter conditions on the columns, using a value filter on the columns.
    • Group by Filter: View the list organized in groups for a segmented analysis of the list, by hovering on the column label and selecting the Group by menu in the filter vertical ellipsis.
    • Quick Filter: View accelerator information pertaining to a known Priority, Owner, Progress State, or Type by using Quick Filter.
    • Edit Columns: Adjust the columnar display in the grid when selective columns make better sense for your search or analysis, by selecting and arranging the columns.
    • Sort columns: Search a column in the sorted view by selecting the column header to sort the columns in ascending or descending order.
    • Page Navigation: At the bottom of the page, select the Records per page and use the arrows for pagination.
    Remarque :
    Select the UI controls on the column headers and the icons on the grid to use these features.

    Accelerator sub-catalogs

    Accelerator availability is defined by your Impact Package and is classified into one of three sub-catalogs, Architecture, Strategy, and Technical Accelerators.

    Accelerator Recommendations

    When requesting an Accelerator, in addition to the sub-catalog, Accelerators can also be sorted by recommendations. Accelerator recommendations are generated based on customer context using data gathered from product subscriptions, objectives, instance data, and peer comparisons. Some of the recommendations are generated by the Artificial Intelligence (AI) engine, while the Impact squad manually recommends others. See Request an Accelerator from IDI for additional information for engaging Accelerators in the IDI and see Request Accelerators and Initiatives for Impact Store Application for the Impact Store Application