Next Experience accessibility preferences by persona

Learn more about accessibility preferences in Next Experience, organized by persona: visual, physical, cognitive/neurodiverse, and universal design. These settings help reduce barriers and create an inclusive experience for all users.

Learn more about accessibility personas and the ServiceNow products and features that can support them, see Accessibility personas.

Table 1. Accessibility preferences by persona

Persona	Next Experience preference	Description
Visual	Enable keyboard focus on text that displays tooltip	Makes hidden truncated text indicated by ellipsis accessible via keyboard navigation, important if you rely on keyboard interaction.
Visual	Show date and time formats on forms preference	Clearly displays the expected date and time input format to prevent errors and confusion, helpful for users with low vision who need structured visual cues.
Visual	Do not auto-dismiss page alerts preference	Gives you additional time to locate and read alerts with magnification or screen readers.
Visual	Replace colors with patterns in charts and graphs preference	Makes charts understandable by adding patterns or labels to distinguish data segments, essential if you're colorblind and beneficial if you have low vision.
Visual	Enable data table for charts and graphs preference	Converts visual charts into accessible table format for screen reader and structured data access, critical if you use screen readers and helpful if you use screen magnifiers.
Visual	Reduce motion preference	Minimizes rapid visual transitions that may trigger discomfort.
Visual	Show all buttons without the need to hover preference	Makes all interactive elements visible and discoverable without requiring mouse hover, useful if you may miss hover-dependent controls.
Visual	Enable keyboard focus on text that displays tooltip	Exposes hidden tooltip content for keyboard and screen reader access.
Visual	Enable auto-focus on page alerts preference	Automatically moves keyboard focus to page alerts so you can locate and read important notifications without extra navigation. Ensures you notice critical messages without searching if you use screen readers or have low vision.
Physical	Enable keyboard shortcuts preference	Enables complete keyboard-based navigation throughout the platform without requiring mouse.
Physical	Show all buttons without the need to hover preference	Eliminates the need for precise mouse hovering to access interactive elements.
Physical	Enable voice input for the Now Assist panel	Provides hands-free input alternative if you have limited dexterity or temporary injuries.
Cognitive/Neurodiverse	Reduce motion preference	Reduces animation speed when switching between screens if you experience discomfort or disorientation from animated effects.
Cognitive/Neurodiverse	Show date and time formats on forms preference	Prevents confusion by explicitly showing expected input format, especially helpful across global contexts.
Cognitive/Neurodiverse	Enable data table for charts and graphs preference	Simplifies complex visual data into structured, linear format for easier comprehension.
Cognitive/Neurodiverse	Show all buttons without the need to hover preference	Reduces cognitive load by making all actions immediately visible and predictable.
Cognitive/Neurodiverse	Do not auto-dismiss page alerts preference	Provides more time to read, process, and act on alerts before they disappear.
Universal design	Enable accessibility in Classic preference	Applies accessibility features to Core UI if you're on the legacy interface.
Universal design	Enable keyboard shortcuts preference	Enables faster, more efficient navigation.
Universal design	Enable data table for charts and graphs preference	Allows you to export and analyze data in structured formats.