List of workspaces
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of List of Workspaces
ServiceNow offers a variety of workspaces designed to cater to specific users and issues, providing tools that help agents, case managers, help desk professionals, and managers efficiently address customer inquiries and resolve problems. Each workspace serves a unique purpose, enhancing productivity and operational efficiency.
Show less
Key Features
- Workspace: The default workspace on the ServiceNow AI Platform, forming the foundation for targeted workspaces.
- Audit Workspace: Provides a comprehensive view for auditors to track audit timelines, budgets, and ongoing tasks.
- Cloud Discovery Workspace: Manages cloud operations effectively within your organization.
- CMDB Workspace: Centralizes the management of the Configuration Management Database (CMDB), offering dashboards and tools for monitoring health and activity.
- Compliance Workspace: An interface for managing policies, objectives, controls, and exceptions in one place.
- Continuous Authorization and Monitoring: Follows Risk Management Framework steps to enhance security decision-making.
- CSM Configurable Workspace: Empowers customer service agents with the necessary tools to resolve customer issues.
- Digital Portfolio Management Workspace: Consolidates management of solutions, providing a comprehensive view of impacts across the ServiceNow platform.
- DEX Application & Device Health: Monitors digital workplace performance, security, and compliance.
- Enterprise Architecture Workspace: Part of Application Portfolio Management, this workspace offers multiple views for efficient portfolio management.
- Platform Analytics Workspace: Centralizes management of analytics for the Next Experience.
- Resource Management Workspace: Provides a centralized view for Resource Managers to oversee all resources and their work.
- Service Operations Workspace for ITSM: Configurable workspace for IT Service Management workflows, enhancing the agent experience.
- Service Operations Workspace for ITOM: Similar to ITSM, focused on IT Operations Management workflows.
- Workforce Optimization for ITSM: Centralizes management of workforce productivity, skills, schedules, and performance monitoring.
Key Outcomes
By utilizing these workspaces, ServiceNow customers can expect improved efficiency in managing tasks, enhanced visibility into operations, and better resource allocation. The targeted nature of each workspace allows teams to streamline their workflows and focus on delivering effective customer service and operational excellence.
List of all workspaces ServiceNow offers to target specific users and issues.
A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.
- List of workspaces
- Workspace
- Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
- Audit Workspace
- Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
- Cloud Discovery Workspace
- Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
- CMDB Workspace
- CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
- Compliance Workspace
- Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
- Continuous Authorization and Monitoring
- Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
- CSM Configurable Workspace
- CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Digital Portfolio Management Workspace
- Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
- DEX Application & Device Health
- DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
- Enterprise Architecture Workspace
- The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
- Platform Analytics Workspace
- Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
- Resource Management Workspace
- Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
- Service Operations Workspace for ITSM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
- Service Operations Workspace for ITOM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
- Workforce Optimization for ITSM
- Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.