Document Viewer plugins

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Document Viewer Plugins

    Document Viewer plugins enable users to view documents directly within the ServiceNow Platform, eliminating the need for downloads. This enhanced functionality allows for improved collaboration and document management, particularly with Microsoft 365 services.

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    Key Features

    • Collaboration with Microsoft OneDrive: Users can edit and share documents, copying them directly to their ServiceNow instance.
    • Seamless integration with Microsoft 365 SharePoint: Upload policy documents authored in ServiceNow as Microsoft 365 documents, attach shared links to records, and enable real-time editing.
    • Multi Provider Document Service Framework: Integrates with third-party document services for flexible document management.
    • Microsoft Azure AD Spoke for Integration Hub: Automates user management and provisioning within Office 365.
    • Bi-directional integration: Any changes made in OneDrive are reflected in ServiceNow, and vice versa.

    Key Outcomes

    By utilizing Document Viewer plugins, ServiceNow customers can expect enhanced document collaboration, streamlined user management, and improved integration with Microsoft services. This results in a more efficient workflow and better teamwork within the ServiceNow instance.

    With Document Viewer, you can view documents directly in the ServiceNow Platform rather than having to download them. Two new plugins enhance the experience and provide more options for document viewing. You can collaborate with other people, copy, delete, restore, and view version history directly in a ServiceNow instance.

    Overview

    In previous ServiceNow releases, not all documents could be shared and used for team collaboration. With new plugins for the Platform Document Viewer, now you can:

    • Collaborate (edit, share) with Microsoft OneDrive and copy documents to your ServiceNow instance. ​
    • Upload a policy document authored in your ServiceNow instance as a Microsoft 365 document in Microsoft 365 SharePoint.​
    • Attach shared links to a record. Clicking the link opens the document in Microsoft 365 SharePoint​.
      • The link can be shared with a co-worker, who can view and edit the document in real time.​
      • The current version is also viewable in the ServiceNow instance.​
    • Use collaboration tools such as Microsoft 365 for review and co-authoring documents.​

    Plugins

    To use this feature, install the following plugins:
    • Microsoft OneDrive Spoke​
    • Microsoft OneDrive document service Spoke
    • Microsoft Azure AD Spoke for Integration Hub
    • Multi Provider Document Service Framework
    ​

    See List of plugins (Rome) for a complete list of ServiceNow plugins.

    After installation, you can use the base system subflows or customize them.​ Configure the subflows in the Document actions table.​ Once configured, they can be invoked as UI actions from List views or can be invoked through Script Include APIs.​
    Microsoft OneDrive integration plugin
    Collaborate in Microsoft OneDrive and perform copy, delete, restore, and version actions on documents directly in a ServiceNow instance. This integration is bi-directional (performs in both directions): Changes are reflected in both Microsoft OneDrive and in the instance.
    Microsoft Azure AD Spoke for IntegrationHub
    The Microsoft Azure AD Spoke for Integration Hub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365.
    Multi Provider Document Service Framework plugin (glide plugin)
    Plugin contains the data model needed to integrate with third-party document service providers.
    ​
    Note:
    To activate a plugin:
    1. Navigate to System Definition > Plugin.
    2. Enter the plugin name in the Search field.
    3. Select install.

    Tables

    mp_provider_details
    • Provider Details Name
    • Provider Name
    • Attributes
    mp_document_version
    • Version​ ​
    • Document
    • Version Modified By​
    • Version Last Modified​
    mp_document_activity​
    • Document Name​
    • Document sys_id​
    • Document Version sys_id
    • Document Action​
    • Provider Detail​
    • Notes
    mp_documents
    • Document name​
    • Provider Details
    • Attachment
    • URL
    • Description
    mp_document_action​
    • document_action_name​
    • provider_detail​
    • subflow
    • provider_permission​
    mp_permission_configuration​
    • Entity_type​
    • Entity_id
    • Attributes
    • Provider_group_id​
    • Provider_group_name​
    • permission
    mp_provider_permission​
    • permission
    • provider
    • Attributes
    • description
    mp_collaborator​
    • collaborator_attributes​
    • collaborator_email​
    • collaborator_id​
    • collaborator_name​
    • Provider_detail​
    • user