Configure user experiences

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configure User Experiences

    ServiceNow AI Platform allows you to tailor user interactions to fit your enterprise’s unique needs through customizable interfaces, portals, and assistance features. This flexibility helps users engage with applications and data in the most effective way for their roles and preferences.

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    Key Features

    • Configure UIs and Portals: Build and customize user interfaces using Workspace, Core UI apps, Next Experience menus and pages, and the Content Management System. Service Portal enables catalog customizations at any developer skill level to provide tailored access to services and products.
    • Provide User Assistance: Support users with knowledge articles, onboarding experiences, guided tours, step-by-step setup instructions, and in-product help to facilitate learning and efficient use of the platform.
    • Next Experience UI: Access a unified, web-based interface offering personalized landing pages based on user roles. Users can navigate modules without opening multiple windows, manage favorites, review history, and receive consolidated web and email notifications.
    • Workspace UI: Designed to improve agent efficiency by providing full context and AI-assisted recommendations within a single interface, enabling faster issue resolution and seamless communication with customers.

    Applications and Features

    • Next Experience UI
    • Workspace UI
    • Core UI
    • Content Management System (CMS)
    • Service Portal
    • Adoption Services
    • Visual Task Boards (VTB)

    Key Outcomes

    By configuring user experiences on the ServiceNow AI Platform, you enable your users to access relevant data quickly, navigate efficiently, and receive helpful guidance—ultimately enhancing productivity and satisfaction across your organization. Agents benefit from streamlined workflows and AI support, accelerating issue resolution and improving customer interactions.

    Interact with ServiceNow AI Platform applications and data in the way that works best for you.

    Get started

    Click any of the tiles below to learn more about the variety of customizations, communications, and other options for a user experience unique to your enterprise on the ServiceNow AI Platform.

    Configure UIs and portals

    Improve workflow and data retrieval using Workspace and Core UI apps. Take user interface development further with custom menus and pages from the Next Experience, or integrated apps with the Content Management System. Customize catalogs at any developer skill level with Service Portal, and enable your customers to get the services and products that they need.

    Provide user assistance

    Inform, educate, and assist your users with a full set of guidance and knowledge apps on the ServiceNow AI Platform. Help users get familiar with the ServiceNow AI Platform using the Onboarding Experience, and give Guided Tours of the UI. Provide further assistance with step-by-step instructions from Guided Setup, and on-demand knowledge with In-Product Help.

    Access data on any device through a configurable web-based interface

    Access workspaces, Core UI, applications, history, and favorites through the single pane Next Experience UI.

    For highlights, see the Next Experience UI landing page.

    Provide just the data that you need

    Image showing a Next Experience landing page.

    Access the data that you need and get to work immediately. Next Experience landing pages are personalized according to user and role.

    Access your instance in single pane

    Image showing the Next Experience Unified Navigation.

    Navigate to modules in your instance without opening multiple windows. Favorite the modules, explore modules you visited, and search your instance. Receive web and email notifications in one location too.

    Personalize your user interface

    Figure 1. Next Experience preferences
    Screen shot of the Next Experience preferences showing the preference category tiles display, notifications, accessibility, and Workspace.

    You can customize the UI to determine the information that you want to see, that's accessible, and in the format that works for you.

    Improve agent efficiency with Workspace

    Figure 2. Workspace user interface
    Screen shot of Workspace user interface

    Solve issues faster with a workspace that is built to facilitate resolutions. Agents get full context and AI-assisted recommendations in a single view to resolve issues quickly. Agents can communicate with customers from the same interface while reviewing issues.

    Applications and features