Follow records using the classic form in Next Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Get notified when a work note or comment is added to a record by following it in the classic environment in Next Experience.

    Before you begin

    Role required: none

    About this task

    Following records is currently supported from the classic form UI only, even when your instance uses Next Experience.

    You receive instant confirmation when you start following or unfollowing a record via a banner message and persistent alerts under the notifications menu for updates such as Work Notes and Additional Comments.

    Procedure

    1. Navigate to a record in the classic environment.
      For example, navigate to All > Incident > Assigned to me and select an incident to follow.
      Note:
      Following records from within a workspace isn’t supported.
    2. Select Follow.

      Follow button

      Note:
      To stop receiving notifications about a record, select Following/Unfollow.

    Result

    When comments or work notes are added to the record, you receive notifications as banners and in the Notifications menu according to your notification preferences. You can select the notification to open the record that was updated.

    The following example shows a sample notification.

    Notification banner for a record that you follow