Next Experience UI
Summarize
Summary of Next Experience UI
The Next Experience UI offers a modern, intuitive, and personalized interface designed to boost productivity and engagement across the ServiceNow AI Platform. It unifies navigation across all instance applications, reducing clicks and simplifying access to resources, helping users get work done more efficiently.
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Key Features
- Unified Navigation: Centralizes app shell elements like the contextual app pill, menus, notifications, and search in one consistent location across all applications. Users can pin or unpin menus, organize favorites into folders, and quickly access frequently used pages.
- Additional Menus: Includes Favorites, History, and Workspaces menus to easily navigate and save important resources. Seamlessly switch between classic environment applications and configurable workspaces. Custom menus can be created for end users to tailor navigation.
- Next Experience Landing Pages: Provides role- and task-specific content immediately upon login. Administrators can designate start pages for users or allow users to select their own, enhancing daily workflow focus.
Important Limitations and Unsupported Features
- Chat Functionality: Connect Chat is not available within Next Experience. Instead, Sidebar offers some chat capabilities starting with the Australia release. Connect Support is also unavailable and will be deprecated in Utah. Customers should migrate to Advanced Work Assignment and Agent Chat for automatic chat request assignment.
- Homepage and Dashboard Functionality: Traditional homepages are replaced by responsive dashboards and Analytics Overview dashboards. On upgraded instances, homepages can be viewed via direct URL but cannot be created or edited. ServiceNow provides tools to convert existing homepages to dashboards.
- Other Unsupported Features: Live Feed and JavaScript console log are not supported. The Automated Test Framework (ATF) currently does not support pages built with UI Builder, configurable workspaces, or landing pages in Next Experience, though support is planned in future releases. ATF continues to support the Core UI, including classic lists and forms.
Next Steps for Customers
- Explore Next Experience concepts and features to plan adoption.
- Configure environments, tools, and user access to optimize the UI setup.
- Migrate from legacy features like Connect Chat and Connect Support to recommended alternatives such as Sidebar and Advanced Work Assignment.
- Leverage the Homepage deprecation help tool to transition to responsive dashboards.
- Consult Next Experience resources and FAQs available in the Next Experience Center of Excellence community for guidance and best practices.
The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.
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Benefits
New features and benefits when working in the Next Experience:
- Unified Navigation
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- Access app shell items—such as the contextual app pill, menu items, notifications, and search—all in one place across the entire platform, no matter which application you're using.
- Pin and unpin navigation menus to access menu items or free up screen real estate.
- Find your favorite pages quickly by organizing your favorites into folders.
- Additional menus
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- Navigate to and save important resources with the Favorites, History, and Workspaces menus. Find your recently-viewed items in a single menu.
- Easily switch between classic environment applications and configurable workspaces.
- Create custom menus for your end users. For more information, see Configure custom menus for Unified Navigation.
- Next Experience landing pages
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- Start your day with everything you need right when you log in.
- View content specific to your role and tasks all in one location.
- Designate a start page for your users, or allow them to choose their own.
Functionality not supported
Connect Chat is not available in Next Experience. Starting with Australia, certain Connect Chat functions are available in Next Experience by using Sidebar. See KB1123615 – Moving from Connect Chat to Sidebar for more information about the differences between Connect Chat and Sidebar.
Connect Support is not available in Next Experience and is scheduled to be completely deprecated in Utah. If you want to automatically assign chat requests and other work items to agents in Next Experience, you must migrate to Advanced Work Assignment and Agent Chat. For details, see Move from Connect Support to Advanced Work Assignment and Agent Chat.
These features and products are not currently supported with Next Experience:
- The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Overview dashboards take over homepage functionality. Use the Homepage deprecation help tool to convert the homepages on your instance to responsive dashboards.
- Live Feed is not supported.
- The JavaScript console log isn't supported in the Next Experience framework.
- ATF doesn't support these elements of Next Experience, but support for these features is planned for future releases:
- Pages built with UI Builder, including pages with lists and form components.
- Configurable Workspaces
- Landing pages
Note:ATF still supports the Core UI, including Classic Environment (such as classic lists and forms).
Learn more
- View Next Experience articles on the community at the Next Experience Center of Excellence.
- Review answers to common questions on the community. See Getting Started with Next Experience UI FAQs.